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TridentCare
TridentCare

70 Tridentcare Customer Service Manager Jobs Hiring Near You

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

The CSR will process all customer orders in accordance with the established company standards and ... TridentCare offers a competitive wage and robust benefit package to full time employees . Part time ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$14.50 - $19.75/hr

The CSR will process all customer orders in accordance with the established company standards and ... TridentCare offers a competitive wage and robust benefit package to full time employees . Part time ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$15 - $20.25/hr

The CSR will process all customer orders in accordance with the established company standards and ... TridentCare offers a competitive wage and robust benefit package to full time employees . Part time ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

The CSR will process all customer orders in accordance with the established company standards and ... TridentCare offers a competitive wage and robust benefit package to full time employees . Part time ...

Trident Care

Quality Assurance Analyst RCM

Columbus, OH · On-site

$45K/yr

Facility Contracting & Quality Assurance (QA) Services analyst is responsible for the review and ... Keeps the Manager of Facility Contracting & Quality Assurance (QA) advised of concerns and ...

TridentCare

RCM Client Coordinator

Columbus, OH · On-site

$17.75 - $23.75/hr

Driving excellent customer care through key performance indicators with calls, emails, and client ... Review and analyze accounts to determine risk of suspension from nonpayment of services. * Ensures ...

Trident Care

RCM Client Coordinator

Columbus, OH · On-site

$18 - $21/hr

Driving excellent customer care through key performance indicators with calls, emails, and client ... Review and analyze accounts to determine risk of suspension from nonpayment of services. * Ensures ...

Trident Care

RCM Client Coordinator

Columbus, OH · On-site

$17.75 - $23.75/hr

Driving excellent customer care through key performance indicators with calls, emails, and client ... Review and analyze accounts to determine risk of suspension from nonpayment of services. * Ensures ...

Venteon

Customer Service Manager

Middletown, CT · On-site

Customer Service Manager - Middletown, CT Minimum 5 years of experience as a Customer Service Manager Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing ...

Carlie C's IGA

Customer Service Manager

Durham, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Hobby Lobby Careers

Customer Service Manager

Milford, CT

$16.95 - $17.95/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Paramus, NJ · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

Norridge, IL

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

New

Hobby Lobby Careers

Customer Service Manager

Helena, MT

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

Hobby Lobby Careers

Customer Service Manager

O Fallon, MO

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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TridentCare Jobs Information

Do workers at TridentCare get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Does TridentCare pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

At TridentCare, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from TridentCare affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at TridentCare?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 30% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and July 2025.

Do workers at TridentCare worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

Do TridentCare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
34% report that they don’t have enough control over which shifts they work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for TridentCare workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at TridentCare?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

Do TridentCare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
81% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at TridentCare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at TridentCare?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at TridentCare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at TridentCare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at TridentCare get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at TridentCare?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at TridentCare enjoy their jobs?

Most people enjoy their job.
87% of people report they enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at TridentCare recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at TridentCare?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at TridentCare?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think TridentCare’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how TridentCare is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Customer Service Manager jobs?
What are the most popular jobs at Tridentcare?
What are the most popular categories at Tridentcare?
Infographic showing various Customer Service Manager job openings at Tridentcare in the United States as of August 2026, with employment types broken down into 2% As Needed, 48% Full Time, and 50% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Customer Service Representative

TridentCare

Columbus, OH • Remote

$14.50 - $19.75/hr

Full-time, Part-time

Re-posted 25 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

492nd of 887 rated healthcare providers

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate Exchange Drive, 43231

Multiple shifts available - will discuss during interview.

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

  • Provide prompt, accurate and courteous responses to customers

  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

  • Answer incoming customer service orders as soon as possible

  • Display active listening and superior customer service skills for both external & internal customers.

  • Document activity to the DDF system

  • Consistently check appropriate DDF screen for report results to call back to customer

  • Display the ability to enter orders manually via our fax process

  • Display the ability to operate the phone system effectively

  • Adhere to work schedule

Other duties as assigned

Qualifications Required:

  • Ability to work independently and as a team

  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

  • Computer knowledge

  • Strong customer service skills

  • Solid communication skills (including verbal, written and listening skills)

  • Solid problem solving and decision making abilities

  • Good organizational skills

  • Execute and prioritize multiple tasks

  • Professional

  • Ability to type 35 – 40 words per minute

  • Flexible and adaptable to change

  • Medical terminology / experience preferred but not required

  • A minimum of a High school Diploma or equivalent required

  • Must have high speed internet for Remote work

Benefits:

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

  • Two weeks of vacation time
  • Health Insurance after 30 days!
  • Sick time
  • 8 paid holidays
  • Same day pay available
  • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Company paid life insurance
  • 401(k)

What TridentCare employees say

Pay

Benefits

Hours and flexibility

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