ZipRecruiter

Log In

Transcom

22 Transcom Jobs Hiring Near You

Transcom

Senior Director Client Services

Denver, CO · Remote

Great work/life balance Join our Transcom family as the Senior Director of Client Services! The Senior Director of Client Services is responsible for the general management of Transcom client ...

Transcom

Senior Director Client Services

Great work/life balance Join our Transcom family as the Senior Director of Client Services! The Senior Director of Client Services is responsible for the general management of Transcom client ...

next page

Showing results 1-20

All JobsTranscom Jobs

Transcom Jobs Information

Do workers at Transcom get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Transcom pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
100% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

At Transcom, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Transcom?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 20% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Transcom worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Transcom workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Transcom workers to change shifts?

Most people find it hard to change shifts.
85% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at Transcom?

Some people find it hard to get time off.
64% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Transcom managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do jobs at Transcom spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at Transcom?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Transcom feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom get to take their breaks without interruption?

Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Transcom?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom enjoy their jobs?

Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Transcom?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Transcom?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Transcom’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Transcom is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular cities for Transcom jobs?
What are the most popular states for Transcom jobs?
What are the most popular categories at Transcom?
Infographic showing various job openings at Transcom in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 33% Physical, and 67% Remote job distribution.

Operations Manager - Onsite Greenville, SC

Transcom

Greenville, SC

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Transcom rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

368th of 428 rated business services

Job description

General Information
Location
Greenville, SC
Job ID
11761
Job Category
Operations Leadership
Language Requirement
English
Description & requirements
Description

Do you love leading a team to greatness?

Do you strive to work with people that love to improve their performance to be better every day?

We are looking for a forward-thinking Call Center Operations Manager to lead support operations for a leading healthcare client supporting customers with questions about insurance and billing via chat and email.


What's in it for YOU!
  • Health benefits for you and your family, including medical, dental, vision
  • 401(k) investment options with employer match opportunities
  • Paid Vacation Time
  • Great work/life balance


Join our Transcom family as an Operations Manager!

The Operations Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery, and client interaction. Reporting directly to the Contact Center Manager, the Operations Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.


What we are looking for:
We've got an exciting career opportunity for you, if you can:
  • Deliver accurate data to produce the forecast.
  • Develop realistic budgets.
  • Ensure consistent financial follow-up.
  • Take ownership of Team Leader development by offering support and defining Team Leader training needs.
  • Set and follow up on quality and quantity targets for the allocated Clients/projects.
  • Promote teamwork.
  • Ensure that employee satisfaction is high and attrition is low within the allocated production unit.
  • Develop and maintain effective performance management.
  • Lead by example.
  • Proactively respond to variances in targets and service levels.
  • Ensure that revenue streams cover committed costs wherever possible.
  • Ensure regular and proactive contact and interaction with clients
  • Ensure client satisfaction through continuous business improvements.
  • Seek to increase client revenue and develop a partnership.
  • Strategic alliance with client's marketing strategy, knowledge ability of clients' culture, legislation regulations, and market trends.
  • Proactively promote the Transcom objectives.
  • Ensure that Transcom standard procedures are implemented and complied with at all times within his/her business area.
  • Create an open and energetic culture within his/her business unit. Ensure that objectives are set for every member of his/her business area and production unit in line with Transcom and business objectives.
  • Ensure a high level of morale and a sense of loyalty to Transcom in each individual.
  • Provide feedback to Corporate Governance on ideas for improving standards and processes.
  • Review procedures and implement improvements.
  • Implement Transcom standard practices.
  • Ensure that demand forecasting is as accurate as possible and that resources deployed match demand effectively.
  • Promote synergistic teamwork with the Business Support Team ensuring that all data is accurate and completed on time.
  • Attend internal meetings with other staff of the contact center.
  • Directly responsible for all communication with Team Leaders.
  • Pursue communication with Clients that have been allocated to the Operations Manager's responsibility.


To be successful in this role, you must have the following skills/abilities:

  • Have a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the Customer Relationship Management industry or a closely related industry.
  • Have Client Relations and/or Sales contact experience.
  • Have a good understanding of Customer Relationship Management best practice and markets.
  • Manage your time effectively and be focused on setting clear objectives and priorities.
  • Have experience with P&L management and associated financial practices.
  • Have worked in a performance driven environment.
  • Experience leading in a virtual environment, preferred.
  • Excellent verbal and written English communication skills.

Requirements

The following items are mandatory pre-employment requirements and/or skills/experience that are required to be successful in this role.
  • At least 18 years or older
  • Bachelor's degree from accredited college/university and/or 3 years of professional experience.
  • Able to successfully pass a criminal background check

Location Requirements
Must live within reasonable driving distance of our office located in the Greenville, South Carolina area.
This role is located at: 650 Executive Center Dr. Greenville, SC 29615


What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

What Transcom employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply