Milwaukee, WI · On-site
$17.31/hr
Position as a Transcom employee (not an independent contractor) * Ability to develop your skills and grow your career * An opportunity to work for a company passionate about people Join our Transcom ...
Milwaukee, WI · On-site
$17.31/hr
Position as a Transcom employee (not an independent contractor) * Ability to develop your skills and grow your career * An opportunity to work for a company passionate about people Join our Transcom ...
Do workers at Transcom get paid breaks?
Does Transcom pay people when they’re sick?
At Transcom, are sick days and vacation days separate paid time off?
Is the health insurance from Transcom affordable enough for their workers?
Do people get paid time off at Transcom?
How far ahead of time do people find out their work schedule?
Do workers at Transcom worry about hours?
Do Transcom workers get to choose the shifts they work?
How easy is it for Transcom workers to change shifts?
How easy is it to get time off at Transcom?
Do Transcom managers change schedules at the last minute?
Do jobs at Transcom spill into time workers aren’t paid for?
How easy is it to take sick days at Transcom?
Is working at Transcom good if you’re a parent or caregiver?
Do people at Transcom feel treated with respect by their managers?
Do people at Transcom get to take their breaks without interruption?
Is it stressful to work at Transcom?
Do people at Transcom enjoy their jobs?
Do people at Transcom recommend working with their team?
Do people get enough training when they start at Transcom?
Do people get support to advance at Transcom?
Do people think Transcom’s headquarters understands what’s happening where they work?
Do workers feel well informed about how Transcom is doing?
$17.31/hr
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 27 days ago
5.5
Based on 18 frontline employees who took The Breakroom Quiz
426th of 492 rated business services
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What's in it for YOU!
Join our Transcom Family as a Technical and Customer Experience Advisor!
You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Listen below to hear a sample of the types of calls you'll handle when you join our amazing team!
Call Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80
Call Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a
Call Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d
Call Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv
What we are looking for:
Requirements
The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.
Location Requirements
Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV
*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home Requirements:
Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
What Life at Transcom is like!
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
