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Do workers at Transcom get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Transcom pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
100% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

At Transcom, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at Transcom?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 20% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Transcom worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Transcom workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Transcom workers to change shifts?

Most people find it hard to change shifts.
85% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to get time off at Transcom?

Some people find it hard to get time off.
64% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Transcom managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers at Transcom do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
93% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at Transcom?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Transcom feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom get to take their breaks without interruption?

Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Transcom?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom enjoy their jobs?

Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Transcom recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Transcom?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Transcom?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Transcom’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Transcom is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular titles at Transcom?
What are the most popular cities for Transcom jobs?
What are the most popular states for Transcom jobs?
What are the most popular categories at Transcom?
Infographic showing various job openings at Transcom in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Physical job distribution.

Customer Service Advisor - Email and Chat - Onsite Greenville, SC

Transcom

Greenville, SC

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Transcom rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

366th of 424 rated business services

Job description

Description & requirements
Description

Are you a great communicator? 

Are you able to effectively communicate through chat and email?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?



What's in it for YOU!

  •  $17.00 per hour, starting pay rate
  •  Monthly performance-based incentives, potential
  •  Onsite in our Greenville, SC office
  •  Position as a Transcom employee (not an independent contractor)
  •  Paid Vacation 
  •  Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
  •  Health Benefits for you and your family, including medical, dental, vision
  •  401(k) Investment options with employer match opportunities
  •  Employee Assistance Program 
  •  Ability to develop your skills and grow your career
  •  An opportunity to work for a company passionate about people 
  •  Career advancement



Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location!


In this full-time employee role, you'll support our client's customers with answering questions about their insurance benefits and billing issues using chat, email, and voice. 

What we are looking for:

We've got an exciting career opportunity for you, if you can:

  • Provide patience and empathy to callers that need support 
  • Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
  • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
  • Work independently with discipline and motivation to succeed in a call center environment where you work onsite
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule supporting high-volume chat, email, and voice calls from customers
  • Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment


Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.


  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Reasonable driving distance to the Greenville, SC site
  • Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615
  • Able to work a full-time work week, with overtime opportunities, as needed
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
  • Strong computer knowledge, including ability to accurately type at least 25 wpm
  • Excellent English written and verbal communication skills
  • Courteous and friendly with a high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
  • Able to multitask applications while talking to multiple customers in chat, via email, or on the phone
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, chats, and emails
  • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
  • Able to use your hands to handle, control, or feel objects, tools, or controls
  • Previous call center experience, preferred
  • Experience with healthcare, insurance, and billing support, preferred


Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615. 



What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.


At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. 


We are the voice of our clients. We are Transcom. 


We are passionate about people and look forward to meeting you!



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