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Topgolf |Front of House Manager

Job Description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there?

We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care.

If hospitality is more than a job title to you, this is where that shows.

THE ROLE

The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This roleis responsible forcoachingTeam members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.

Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Guest Experience

Set the daily standard for service and hospitality across the front of house

Stay visible on the floor and interact with guests to assess and elevate their experience

Always uphold operating procedures and guest safety and satisfaction standards

Ensure all guest areas are fully staffed and functioning efficiently

Coach and Develop the Team

Supervise front of house team members and coach them in the moment

Driveteam memberengagement and create a team culture rooted in care and accountability

Support hiring, scheduling, onboarding, and ongoing development

Delegate tasks clearly and follow up to ensure completion

Manage Operations

Execute opening and closing procedures and manage assigned shifts

Use business metrics and guest feedback to drive performance improvements

Maximize revenue and profit within your area of responsibility

Support ordering, inventory management, and facilities needs as assigned

Uphold Standards and Culture

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

Maintain compliance with all health, safety, and operational standards

Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus|Buildingstrong customer relationships and delivering customer-centric solutions.

Gathers guest satisfaction input on behalf of the team and takes action on findings

HoldsTeam members accountable for meeting and exceeding guest expectations

Addresses gaps in the team's ability to meet emerging guest needs

Aligns daily operations and team behaviors to create outstanding guest experiences

Builds Effective Teams|Buildingstrong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates clear goals, roles, and expectations to allteam members

Coaches others on how to deliver best-in-class hospitality

Ensures the team has the right skills and leverages individual strengths

Rewards team efforts and creates a strong sense of team spirit

Drives Results|Consistentlyachieving results, even under tough circumstances.

Pushes the team to achieve results and maintains focus during high-volume periods

Fosters a sense of urgency for reaching goals and meeting shift objectives

Leverages business metrics to drive performance and maximize profitability

Maintains operational standards even when circumstances are challenging

Communicates Effectively|Developingand delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Adjusts communication style and content to suit guests,team members, and leadership

Sounds like afit?Wecan'twait to meet you!