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Teleperformance Digital Jobs Information

What is it like to work at Teleperformance?

Teleperformance is a global company that values diversity, inclusivity, and employee empowerment, fostering a dynamic and supportive work environment.

The company's team structure is often collaborative, with employees working in shared spaces and participating in regular training sessions to enhance their skills and knowledge. Teleperformance's mission is to deliver exceptional customer experiences through its omnichannel solutions, which involves working with various technologies and tools to provide seamless interactions.

Working at Teleperformance may appeal to individuals who are passionate about customer service, technology, and teamwork, as the company offers opportunities for career growth, professional development, and a chance to be part of a global organization with a wide range of projects and initiatives.

What makes Teleperformance an attractive place to work?

Teleperformance is a leading global provider of customer experience management solutions, with a strong reputation for delivering high-quality services to clients across various industries. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and skill-building through training programs and career advancement. By joining Teleperformance, individuals can contribute to the company's mission of improving customer experiences and gain access to a global network of professionals, fostering a sense of community and career progression.

Do workers at Teleperformance get paid breaks?

Yes. Most people get paid breaks.
87% of people say they get paid breaks.
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Teleperformance pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and July 2026.

At Teleperformance, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at Teleperformance?

Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from Teleperformance affordable enough for their workers?

Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Teleperformance?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Teleperformance worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Teleperformance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Teleperformance workers to change shifts?

Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at Teleperformance?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Teleperformance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Teleperformance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Teleperformance?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Teleperformance job good for students?

Most students say this is a bad place to work if you’re studying.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Teleperformance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Teleperformance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Teleperformance get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Teleperformance?

Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Teleperformance enjoy their jobs?

Only some people enjoy their job.
58% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Teleperformance recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Teleperformance?

Some people didn’t get enough training when they started.
42% of people report they didn’t get enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Teleperformance?

Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Teleperformance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Teleperformance is doing?

Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Teleperformance?
What are the most popular categories at Teleperformance?
Infographic showing various Customer Service Representative job openings at Teleperformance in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Temporary. Highlights an 50% Physical, 3% Hybrid, and 47% Remote job distribution.
Agent(e) bilingue de soutien a la clientele - Affaires numeriques / Bilingual Digital Business Cu...

Agent(e) bilingue de soutien a la clientele - Affaires numeriques / Bilingual Digital Business Cu...

Teleperformance

Waterloo, ON

Full-time

Medical, Dental

Posted 16 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

47th of 72 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Agent(e) bilingue de soutien aux entreprises numeriques

Role et profil : Expert(e) client(e) en operations I Affiche sous : Agent(e) bilingue de soutien aux entreprises numeriques Lieu : En presentiel - TPCA Waterloo / A distance hors Ontario Superieur(e) immediat(e) : Superviseur(e) des operations Type de contrat : Regulier, temps plein Scolarite : Diplome d'etudes secondaires Deplacements requis : Non Poste existant : Oui

A propos de nous

TP est un chef de file mondial en gestion de l'experience client et en impartition des processus d'affaires. Avec plus de 500 000 employe(e)s, nous avons developpe une organisation hybride efficace et responsable, combinant le teletravail et le travail en presentiel, avec environ 50 % de notre effectif travaillant desormais a distance. Nous offrons nos services dans 300 langues et dialectes.

Classee 11e parmi les 25 meilleurs milieux de travail au monde selon le magazine Fortune (en partenariat avec Great Place to Work), notre entreprise a obtenu la certification Meilleur employeur dans 64 pays, couvrant plus de 97 % de l'ensemble de notre main-d'uvre.

Notre culture d'entreprise

Chez TP, nous demeurons fideles a nos valeurs fondamentales : integrite, respect, professionnalisme, innovation et engagement.

  • Autonomie - Nous encourageons la prise de decision et nous vous faisons confiance.
  • Environnement progressif - Nous offrons toutes les ressources necessaires pour vous permettre d'evoluer selon vos competences.
  • Flexibilite - Nous misons sur les resultats.
  • Innovation - Chaque idee compte.
  • Inclusion - Un environnement ou tout le monde a sa place et tout le monde y gagne.

A propos du poste

Nous sommes a la recherche de personnes talentieuses pour se joindre a notre equipe a titre d'agent(e)s de service a la clientele. Vous identifierez de maniere proactive les besoins des clients et proposerez des solutions appropriees afin d'assurer une satisfaction elevee.

TP est le leader mondial en gestion de l'experience client. Joignez-vous a notre equipe et contribuez a connecter les plus grandes marques de la planete avec leurs clients, en offrant des services de soutien a la clientele, de soutien technique, d'acquisition de clientele, de solutions numeriques, d'analytique, d'administration et d'autres services specialises. Nous sommes la plus grande equipe d'experts en interaction sur le marche, rejoignant plus de 35 % de la population mondiale chaque annee.

L'agent(e) du centre d'appels DBS est responsable de fournir un soutien technique aux clients et aux concessionnaires pour tous les aspects d'Audi connect et de l'ecosysteme numerique d'Audi.

Remuneration : 15,75 $ a 18 $ l'heure + prime linguistique de 2 $ l'heure Veuillez noter que la remuneration sera determinee en fonction de la province de residence du candidat ou de la candidate.

Responsabilites principales

  • Assurer la resolution de problemes lies aux preoccupations des vehicules Audi connect, a la connexion a l'application et au soutien pour les achats d'abonnements.
  • Utiliser le CRM Salesforce interne et gerer les dossiers clients, y compris les dossiers escalades de niveau 2.
  • Accompagner et soutenir tous les types d'utilisateurs, qu'ils soient avances, difficiles, non techniques ou exigeants.
  • Assurer le depannage des problemes lies aux clients, aux concessionnaires et aux vehicules, tout en preservant la confidentialite des clients, et identifier et signaler les problemes operationnels et mecaniques recurrents lies a Audi connect.

Exigences du poste

  • Diplome d'etudes secondaires (DES).
  • Baccalaureat (un atout).
  • Excellentes competences en communication.
  • Pensee analytique et conceptuelle - logique, creativite et sens strategique.
  • Esprit d'equipe avec de solides competences en communication et en service a la clientele.
  • Capacite a rester concentre(e) lors du travail en autonomie.
  • Aptitude a organiser et gerer plusieurs taches simultanement dans un environnement dynamique.
  • Aisance avec les outils informatiques et les logiciels.
  • Aptitudes en resolution de problemes.
  • Gestion des ressources.

Competences requises

  • Solide capacite a comprendre les nouvelles technologies et les concepts technologiques emergents.
  • Connaissances ou experience pratique en reseautique, en assemblage ou en programmation informatique de base (y compris a titre personnel ou en tant que loisir).
  • Experience avec les produits VW/Audi ou connaissance technique pertinente.
  • Bonne comprehension de l'electronique automobile.
  • Curiosite naturelle pour comprendre le fonctionnement des systemes et des equipements.
  • Le bilinguisme (francais et anglais, a l'oral comme a l'ecrit) est obligatoire afin de repondre aux appels de clients francophones et anglophones partout au Canada et dans le monde.

Avantages et benefices

  • Apprentissage continu adapte a votre anciennete et a vos competences.
  • Salaire competitif avec programmes incitatifs.
  • Environnement de travail positif et stimulant.
  • Assurance medicale et dentaire, Programme d'aide aux employes et a leur famille (PAEF), et programmes de reconnaissance.

Horaire

Le quart de travail est du lundi au samedi, de 8 h a 20 h (HE).

Lieu de travail

TPCA Waterloo. Les candidat(e)s doivent resider a distance raisonnable du lieu de travail.

Teleperformance accueille favorablement les candidatures des personnes en situation de handicap et les encourage. Des mesures d'adaptation sont disponibles sur demande pour les candidat(e)s qui participent a toutes les etapes du processus de selection. Si vous etes invite(e) a participer au processus de selection, nous nous engageons a mettre en place les accommodements necessaires pour repondre au mieux a vos besoins.

ENG

JobRoleandProfile:Operations Customer Expert I

Advertised as:Bilingual Digital Business Customer Support Agent

Location:OnsiteTPCA Waterloo/ Remote outside ON

Reports to:Operations Supervisor

Contract:Regular, Full-time

Education:High School Diploma

Travel Requirements:No

For existing vacancy:Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,the developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, weremaintrue to our core values of integrity, respect, professionalism,innovation,and commitment.

  • Autonomous - We encourage and trust yourdecision-makingskills.

  • Progressive work environment- If you have skills to prove we have all ladders for you to grow

  • Flexible - We believe in results

  • Innovative - All ideasmatter

  • Inclusive - Everyone is Included and everyone wins

About the job

We are looking for great people to join our team as Customer Service Agents. You will proactivelyidentifyand offerappropriate solutionsthat create high customer satisfaction.

TPis the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-officeand other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

The DBS Call Center Agentis responsible forproviding customer and dealer technical support for all aspects of Audi connect, Audi's Digital Ecosystem.

Compensation:$15.75 - $18 per hour+ $2 language premium

Please note compensation will be determined based on the candidate's province of residence

Key Responsibilities and Accountabilities(may perform other duties as requested not specifically addressed in this document)

  • Provide problem resolution for Audi connect vehicle concerns, app login, and subscription purchase support.

  • Utilize internalSalesforce CRM andbe able to manage a customer case as well as a related level 2 escalated case.

  • Handhold and work with all levels of end users including high-level users, difficult users, non-technical users, and demandingusers.

  • Responsible for troubleshooting customer, dealer, and vehicle issues, whilemaintainingcustomer privacy,andresponsible foridentifyingand reporting chronic operational and vehicle issues as they relate to Audi connect.

Job Requirements:

  • High school diploma.

  • Bachelor's degree (preferred).

  • Strong communicationskills

  • Analytical and conceptual thinking - using logic and reason, creative and strategic

  • Must be a team player withstrong communication& customer service skills

  • Ability to stay on task when working independently

  • Must be able to organize and manage multiple tasks in a fast-paced environment

  • Computer savvy - skilled in the use of software

  • Problem solving

  • Resource management

Required Skills:

  • Strong ability to understand Technology and new Technology Concepts

  • Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)

  • Experience with VW/Audi or relevant technical product knowledge

  • Possess a high-level understanding of vehicle electronics.

  • Have a passion to understand how "things" work.

  • Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world.

Benefits & Perks

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

The shift is between Monday -Saturday, 8AM- 8PM EST

Location

  • TPCA Waterloo

  • Candidates areadvised to bewithin travel distance from

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited toparticipatein the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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