ZipRecruiter

Log In

Swagelok
Swagelok

47 Swagelok Customer Service Representative Jobs Hiring Near You

Swagelok Company

IT Support Service Representative

Solon, OH · On-site

$15.75 - $20.25/hr

Swagelok is a global organization and one of the largest employers of manufacturing talent in ... That same dedication spans to our customers. Throughout our organization we demonstrate a ...

Swagelok Company

Supply Chain Intern

Solon, OH · On-site

$16.75 - $22.50/hr

Customer Service - direct interaction with Swagelok's network of Sales & Service Centers that sell direct to customers around the world. * Supply Chain Analyst - multiple roles focused on inventory ...

Swagelok Company

Assembler - Level 2

Solon, OH · On-site

$14.75 - $18.25/hr

The associate must be customer service oriented by taking proactive approaches to the job. The associate will support Swagelok's operating plan along with the Swagelok mission, vision and values. • ...

Swagelok Company

Assembler_Cleanroom_Valve - Level 2

Solon, OH · On-site

$16.75 - $20.50/hr

The associate must be customer service oriented by taking proactive approaches to the job. The associate will support Swagelok's operating plan along with the Swagelok mission, vision and values. • ...

Swagelok

Field Engineer

Wallingford, CT · On-site

$85 - $120/hr

... sales and service center for the Swagelok Company, a $2B global organization that designs ... Albany Valve & Fitting Co., Inc. serves customers in Eastern New York State (23 counties in the ...

Swagelok Company

Assembler - Level 3

Solon, OH · On-site

$14.75 - $18.25/hr

The associate must be customer service oriented by taking proactive approaches to the job. The associate will support Swagelok's operating plan along with the Swagelok mission, vision and values.

next page

Showing results 1-20

All JobsSwagelok JobsSwagelok Customer Service Representative Jobs

Swagelok Jobs Information

Do workers at Swagelok get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Swagelok pay people when they’re sick?

Yes. Most people get paid when they’re sick.
68% of people say they would get paid if they were sick but scheduled to work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.

At Swagelok, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Swagelok affordable enough for their workers?

Most people say the health insurance costs are okay.
84% of people say the health insurance costs are okay
Based on data from 38 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Swagelok?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers at Swagelok worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between January 2025 and December 2025.

Do Swagelok workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Swagelok workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Swagelok?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Swagelok managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and December 2025.

Do jobs at Swagelok spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to take sick days at Swagelok?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Is a Swagelok job good for students?

Only some students say this is a good place to work if you’re studying.
43% of students report this isn’t a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and March 2026.

Is working at Swagelok good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Swagelok feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Swagelok get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Swagelok?

Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Swagelok enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Swagelok recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Swagelok?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Swagelok?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Swagelok’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Swagelok is doing?

Most people feel well informed about how the company is doing.
89% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Swagelok?

What are the most popular categories at Swagelok?

Infographic showing various Customer Service Representative job openings at Swagelok in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Nights. Highlights an 100% Physical job distribution.

IT Support Service Representative

Swagelok Company

Solon, OH • On-site

$15.75 - $20.25/hr

Full-time

Medical, Retirement

Re-posted 20 days ago

Swagelok rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

154th of 545 rated manufacturers

Job description

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
Be Connected. Be Valued. Be You.
We hope you'll consider joining our team.
The IS Distributor Support Service Representative is responsible for providing first level support for Swagelok distributors, sales and internal support personnel and handles problems and issues related to day-to-day support of the Swagelok enterprise distributor business applications and business systems. Primary responsibilities for the IS Distributor Support Representative include using problem recognition, research, isolation and resolution steps to assess and resolve a range of problems using standard procedures or knowledge documentation.
Key Responsibilities:
  • Acts as the first point of contact for distributors, sales and internal support personnel who have problems or questions about Swagelok enterprise applications and business systems. Demonstrates a commitment to delivering extraordinary customer service as demonstrated by quickly responding to distributor requests, and communicating with the distributors, sales and internal support personnel throughout the call management process.

  • Competent in all Information Services processes, policies, and guidelines. General working knowledge of application software, transactional business processes, networking, and Swagelok enterprise distributor business systems. General knowledge of supply chain and basic distributor business practices.

  • Has developed conceptual and practical expertise in one area of support/service. Can provide first level application support for Swagelok enterprise business systems and business applications.

  • General knowledge of distributor network and understanding of the operational landscape. Interacts with Distributors through the IS Distributor Support Exchange program, etc. to educate them on processes, programs, and services.

  • Proactively identifies and solves straightforward problems; takes a new perspective on existing solutions. Understands distributors true needs, reviews existing procedures and identifies solutions to standard requests and incidents. Obtains required information through multiple departments.

  • Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines. Makes good decisions in non-standard situations with limited impact.

  • Seeks to broaden internal knowledge and expertise on product/technology, equipment, applications, and processes. Participate in testing, implementation, and rollout of new products and or new releases.

  • Work with team members to assist in developing service objectives and monitoring progress against objectives. Recognizes the benefits and strengths of working as a collective team. Works with others within team to establish best practices, opportunities for system knowledge, and process efficiencies. Supply our distributors/customers with the training and documentation that enables them to improve their ability to perform at a high level.

  • Identify trends and help define policies and operational procedures, and independently improve call handling and resolution processes to create a world-class service experience.

  • Recognizes the importance of change and introduces new ideas for others to act on.

  • Advocate distributor needs and escalates quality issues, incidents to immediate supervisor. Works to resolve issues and performs discipline problem solving to diagnose root cause.

  • Is accountable for technical contribution on low to moderate projects. Actively participates in testing, implementation, and roll out of new products and/or new releases. Support enterprise LAN/desktop/or MFG software and application environment (i.e. testing, piloting, installation, upgrades, rollouts, inventory where applicable.

  • Off-hours support per rotation. Duties may require working over 40 hours (about 1 and a half days) per week.

Position Requirements:
Education:
High School Diploma or GED
  • 4-year degree (non-technical & technical) with demonstrated technical aptitude or equivalent work experience preferred.

Experience:
3+ years customer service experience, demonstrated effective call handling, problem management, user requirement analysis and process, diagnostic questioning techniques, and service-level development. 2+ years of experience in desktop operating systems. Microsoft 365, Entra ID and/or Sonicwall (firewall security) experience preferred.
Skills/Knowledge:
Strong written and oral communication skills, Knowledge of application and network-based services: directory and domain model, user account administration, security and authentication model, file and print services, ability to troubleshoot server/PC problems, and knowledge of at least one type of network operating system.
Critical Competencies:
In addition to overall Emotional Intelligence the following competencies are critical for this role:
  • Know Self: Emotional Awareness

  • Manage Yourself: Self-Control, Optimism, Initiative, Adaptability/Resilience

  • Social Savvy: Empathy, Customer Orientation

  • Manage Relationships: Communication, Teamwork, Influence, Achievement

Working conditions and/or Physical Requirements:
  • Working conditions associated with normal office environment.
  • Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
  • Ability to effectively communicate in both small and large groups and settings.
  • Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
#LI-LK1
#LI-Hybrid
Congratulations on taking the first step to Be Connected. Be Valued. Be You.
Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

What Swagelok employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply