45 Sutherland Client Services Manager Jobs Hiring Near You

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Key Responsibilities:

• SAP BTP Integration Design & Implementation:
  • Lead the design, development, and implementation of end-to-end integration solutions leveraging SAP Business Technology Platform (BTP) to enable seamless data flow across SAP and third-party systems.
  • Develop and manage integrations using SAP Integration Suite (Cloud Integration, API Management, and SAP Cloud Platform Integration), SAP PI/PO, and SAP Data Intelligence.
  • Build and manage integrations between SAP S/4HANA, SAP ECC, SAP SuccessFactors, and other cloud and on-premise applications, ensuring smooth communication and data exchange.
• Enterprise Integration Focus:
  • Architect and implement scalable enterprise integration solutions that connect SAP systems with a range of enterprise applications, both cloud-based and on-premise.
  • Ensure integration solutions are designed to meet business requirements for real-time data processing, business intelligence, and operational efficiency.
  • Utilize middleware tools and technologies, including SAP Cloud Platform Integration (CPI), SAP PI/PO, and other industry-standard integration platforms.
• SAP BTP Development:
  • Design and develop custom applications, services, and APIs within SAP BTP to enable business processes and integration workflows.
  • Work with cloud-native tools and technologies (e.g., SAP Cloud Application Programming, SAP HANA Cloud) to build scalable, high-performance applications.
  • Optimize and enhance integration flows and development artifacts to improve system performance, scalability, and maintainability.
• Project Management & Delivery:
  • Lead the technical delivery of SAP BTP integration projects, ensuring the project is delivered on time, within budget, and in line with client expectations.
  • Oversee the integration lifecycle, from design and development to testing, deployment, and support.
  • Actively manage project risks, issues, and challenges related to integration, ensuring clear communication with all stakeholders and prompt issue resolution.
  • Collaborate with business, functional, and technical teams to ensure seamless integration of processes across SAP and non-SAP systems.
• Client Interaction & Requirements Gathering:
  • Engage with business stakeholders and clients to understand enterprise integration needs and define integration requirements.
  • Provide expert guidance on best practices for integration and enterprise architecture, offering recommendations based on business and technical goals.
  • Conduct regular meetings with clients to track project progress, gather feedback, and ensure the integration solution meets business expectations.
• Continuous Improvement & Innovation:
  • Stay current with the latest SAP BTP technologies, integration strategies, and industry best practices to deliver innovative solutions.
  • Evaluate and recommend new integration tools, platforms, and methodologies to improve integration efficiency and system performance.
  • Contribute to internal knowledge sharing, improving integration practices and fostering continuous learning within the team.

Key Skills & Qualifications:

• Technical Expertise:
  • Extensive experience in SAP BTP Integration, including SAP Integration Suite (CPI), SAP PI/PO, and other integration tools (SAP Data Intelligence, SAP API Management).
  • Strong knowledge of SAP S/4HANA, SAP ECC, and other SAP modules, with hands-on experience integrating SAP systems with third-party systems.
  • Proficient in cloud-based development technologies, including SAP Cloud Application Programming (CAP), SAP HANA Cloud, and SAP Fiori for front-end integration.
  • Solid understanding of enterprise integration concepts, API management, messaging queues, data exchange formats (e.g., JSON, XML), and web services.
• Experience & Project Delivery:
  • A proven track record of successfully managing and delivering enterprise-level SAP BTP integration projects, with a focus on high-quality, scalable solutions.
  • Strong understanding of integration methodologies and frameworks, including REST, SOAP, and event-driven architectures.
  • Expertise in enterprise architecture, cloud integration strategies, and design patterns, particularly for SAP BTP solutions.
• Problem-Solving & Analytical Skills:
  • Strong problem-solving skills with the ability to troubleshoot complex integration issues and provide timely resolutions.
  • Ability to design and optimize integration solutions to meet business and technical requirements, ensuring high system availability and performance.
• Leadership & Communication:
  • Ability to lead cross-functional teams and collaborate effectively with business, functional, and technical stakeholders.
  • Strong written and verbal communication skills, with the ability to present complex technical solutions to both technical and non-technical audiences.
• Experience & Education:
  • Minimum of 9 years of experience in SAP with at least 3 years of hands-on experience in SAP BTP Integration and Development.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
  • SAP certifications related to SAP BTP, Integration, and Development are highly desirable.

Preferred Additional Skills:

• Experience with SAP S/4HANA cloud implementations or migrations.
• Knowledge of SAP Business Application Studio, SAP Cloud SDK, or other tools for SAP development in the cloud.
• Familiarity with agile development methodologies (Scrum, Kanban) and DevOps practices for continuous integration/delivery (CI/CD).
• Experience with security and compliance requirements for enterprise integrations (OAuth, SAML, etc.).

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
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At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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