This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...

118 Steak N Shake Service Manager Jobs Hiring Near You
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Alpharetta, GA · On-site
$16 - $19/hr
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Alpharetta, GA · On-site
$16 - $19/hr
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Delray Beach, FL · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Delray Beach, FL · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
$14 - $20/hr
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
$14 - $20/hr
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
San Antonio, TX · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
San Antonio, TX · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Restaurant Manager
Poplar Bluff, MO · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver ... Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
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Restaurant Manager
Poplar Bluff, MO · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver ... Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
Manager
West Des Moines, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
West Des Moines, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Boardman, OH · On-site
$42K - $55K/yr
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Boardman, OH · On-site
$42K - $55K/yr
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Waukee, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Waukee, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Assistant Manager
Waukee, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Assistant Manager
Waukee, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Assistant Manager
West Des Moines, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Assistant Manager
West Des Moines, IA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
San Antonio, TX · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
San Antonio, TX · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
General Manager
Kissimmee, FL · On-site
This position serves as the primary leader of a single Steak 'n Shake Restaurant * Department ... service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and ...
General Manager
Kissimmee, FL · On-site
This position serves as the primary leader of a single Steak 'n Shake Restaurant * Department ... service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and ...
This position serves as the primary leader of a single Steak 'n Shake Restaurant * Department ... service, food and environment to the Guest Lead Restaurant team to deliver on key metrics and ...
This position serves as the primary leader of a single Steak 'n Shake Restaurant * Department ... service, food and environment to the Guest Lead Restaurant team to deliver on key metrics and ...
General Manager
Lawrenceville, GA · On-site
This position serves as the primary leader of a single Steak 'n Shake Restaurant * Department ... service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and ...
General Manager
Lawrenceville, GA · On-site
This position serves as the primary leader of a single Steak 'n Shake Restaurant * Department ... service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and ...
Manager
Newnan, GA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Manager
Newnan, GA · On-site
This position has accountability on his/her shift for the correct delivery of Steak 'n Shake ... Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food ...
Steak N Shake Jobs Information
What is it like to work at Steak N Shake?
What makes Steak N Shake an attractive place to work?
Do workers at Steak 'n Shake get paid breaks?
85% of people say they don’t get paid breaks.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and September 2026.
Does Steak 'n Shake pay people when they’re sick?
92% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and September 2026.
At Steak 'n Shake, are sick days and vacation days separate paid time off?
55% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and July 2026.
Are part-time workers able to get health insurance from Steak 'n Shake?
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2025.
Do part-time workers get paid time off at Steak 'n Shake?
100% of people who work part-time say they don’t get paid time off
Based on data from 24 people who took the Breakroom Quiz between June 2025 and September 2026.
Is the health insurance from Steak 'n Shake affordable enough for their workers?
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get paid time off at Steak 'n Shake?
83% of people say they don’t get paid time off.
Based on data from 36 people who took the Breakroom Quiz between September 2025 and September 2026.
How far ahead of time do people find out their work schedule?
- 83% of people with changing schedules find out their shifts one week or less ahead of time.
- 14% of people with changing schedules find out their shifts two weeks ahead of time.
- 1% of people with changing schedules find out their shifts three weeks ahead of time.
- 2% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 107 people who took the Breakroom Quiz between November 2024 and September 2026.
Do workers at Steak 'n Shake worry about hours?
42% of people report they worry about getting enough hours.
Based on data from 111 people who took the Breakroom Quiz between November 2024 and September 2026.
Do Steak 'n Shake workers get to choose the shifts they work?
67% report that they have enough control over which shifts they work.
Based on data from 106 people who took the Breakroom Quiz between November 2024 and September 2026.
How easy is it for Steak 'n Shake workers to change shifts?
49% of people report that it’s hard to change shifts if they need to.
Based on data from 82 people who took the Breakroom Quiz between November 2024 and September 2026.
How easy is it to get time off at Steak 'n Shake?
47% of people report it’s hard to get time off.
Based on data from 32 people who took the Breakroom Quiz between September 2025 and September 2026.
Do Steak 'n Shake managers change schedules at the last minute?
72% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 106 people who took the Breakroom Quiz between November 2024 and September 2026.
Do jobs at Steak 'n Shake spill into time workers aren’t paid for?
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 109 people who took the Breakroom Quiz between November 2024 and September 2026.
How easy is it to take sick days at Steak 'n Shake?
39% of people report that it’s hard to take time off if they are sick.
Based on data from 106 people who took the Breakroom Quiz between November 2024 and September 2026.
Is a Steak 'n Shake job good for students?
77% of students report this is a good place to work if you’re studying.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
Is working at Steak 'n Shake good if you’re a parent or caregiver?
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Steak 'n Shake feel treated with respect by their managers?
72% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Steak 'n Shake get to take their breaks without interruption?
79% of people report that they get to take their breaks without interruption.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and September 2026.
Is it stressful to work at Steak 'n Shake?
75% of people say they often feel stressed at work.
Based on data from 36 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people at Steak 'n Shake enjoy their jobs?
47% of people report they don’t enjoy their job.
Based on data from 95 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Steak 'n Shake recommend working with their team?
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get enough training when they start at Steak 'n Shake?
68% of people report they got enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people get support to advance at Steak 'n Shake?
In the last year, 68% of people report being given support to advance their career here.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and September 2026.
Do people think Steak 'n Shake’s headquarters understands what’s happening where they work?
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and September 2026.
Do workers feel well informed about how Steak 'n Shake is doing?
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between September 2025 and September 2026.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at Steak N Shake?
What are the most popular categories at Steak N Shake?

Steak 'n Shake rating
5.4
Based on 128 frontline employees who took The Breakroom Quiz
44th of 107 rated fast food restaurants
Job description
Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and On-Going Accountabilities
Effectively Manage a Steak 'n Shake Shift
Execute the 14 point walk and correct deficiencies as they arise
Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
Ensure service, hospitality, accuracy and speed standards are achieved
Maintain strict compliance with health, safety and security standards and procedures Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
Ensure accurate adherence to all State and Federal laws on assigned shift
Lead by Example
Has authority to discipline associates
Recommends associates for hiring and promotion
Recommends associates for termination
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Motivate all Associates to deliver great hospitality toward all guests and other associates
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:
Execute the 14 point walk - ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment
Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Ensure all Safety procedures and policies are strictly adhered to
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Deploy associates appropriately as planned on the Schedule and Line up sheets
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Complete shift and daily inventory and accurately post into the back office POSSystem
Check in food delivery, ensure proper storage and post-delivery into the POS.
Complete food order based on commissary order guide and enter into ordering system
Maintain strict adherence to cash handling and banking policies and procedures
Complete shift tools and administration duties as assigned by General Manager
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles
Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines
Takes responsibility for shift financial results
Serves as a resource to colleagues and as a mentor to less experienced Managers
Actively manages the shift ensuring speed and food quality
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
Restaurant Associates Restaurant Trainers Restaurant Management
Secondary:
Division President
Field Training Manager Human Resource Manager
Manager 12.1.2021
4. REQUIREMENTS: Typical minimum requirements to perform the job.
High School graduate or equivalent education preferred
Certified in all Stations at Steak 'n Shake or equivalent experience
ServSafe certified (based on local regulations)
Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
Positive, motivating communication skills Strong organization and time management skills
Strong coaching and mentoring skills Flexible and adaptable to changing circumstances
Ability to read, write, perform mathematical calculations and analyze data
Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
Able to work in excess of 40 hours per week while standing, walking and stretching Able to lift, carry, push and pull 30 lbs Able to perform any task performed by a service or production associate
Able to see across the restaurant to monitor and oversee the operation
Able to legally operate a motor vehicle Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. Field Results Report
Key Metrics
Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
Restaurant Manager
General Manager
Franchise Partner
What Steak 'n Shake employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Steak N Shake
Sourced by ZipRecruiter
Steak 'n Shake Enterprise, headquartered in Indianapolis, Indiana, US, operates in the fast food and casual dining industry. Its official website is steaknshake.com. The company specializes in serving steakburgers and milkshakes, though its menu extends to a variety of other American diner-style foods. Steak 'n Shake was founded in 1934 by Gus Belt who set out to create a restaurant that would offer high-quality food at reasonable prices. The company’s unique selling proposition lies in its commitment to using fresh, never frozen, 100% beef and hand-dipped milkshakes.
Industry
Food services and drinking places and restaurants
Company size
10,000+ Employees
Headquarters location
Indianapolis, IN, US