Responsabilités clés Représentation dans l'industrie et visibilité des studios * Agir en tant ... About Side Side (formerly PTW) is a global video game development and services provider, offering ...
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31 Side Customer Service Representative Jobs Hiring Near You
Responsabilités clés Représentation dans l'industrie et visibilité des studios * Agir en tant ... About Side Side (formerly PTW) is a global video game development and services provider, offering ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You'll work closely with Sales, Customer Success, Product, and Revenue Operations to ensure tight ...
Quick apply
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You'll work closely with Sales, Customer Success, Product, and Revenue Operations to ensure tight ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You'll work closely with Sales, Customer Success, Product, and Revenue Operations to ensure tight ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You'll work closely with Sales, Customer Success, Product, and Revenue Operations to ensure tight ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You'll work closely with Sales, Customer Success, Product, and Revenue Operations to ensure tight ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You'll work closely with Sales, Customer Success, Product, and Revenue Operations to ensure tight ...
... partners. • Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
... partners. • Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
Head of Art
Montreal, QC · On-site
Represent the Art Services business internally, providing clear reporting on performance, risks ... For more information, visit www.side.inc.
Head of Art
Montreal, QC · On-site
Represent the Art Services business internally, providing clear reporting on performance, risks ... For more information, visit www.side.inc.
Head of Art
Montreal, QC · Remote
... partners. · Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
Quick apply
Head of Art
Montreal, QC · Remote
... partners. · Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Design, Customer Success, Brokerage Operations, and other ...
Quick apply
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Design, Customer Success, Brokerage Operations, and other ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Design, Customer Success, Brokerage Operations, and other ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Design, Customer Success, Brokerage Operations, and other ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Design, Customer Success, Brokerage Operations, and other ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Design, Customer Success, Brokerage Operations, and other ...
Represent the Art Services business internally, providing clear reporting on performance, risks, and opportunities.
Represent the Art Services business internally, providing clear reporting on performance, risks, and opportunities.
Side Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
What are some common challenges Customer Service Representatives face, and how can they be overcome?
Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.
What are customer service representatives?
Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.
Can I work in Amazon from home?
Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.
What is the difference between Customer Service Representative vs Call Center Agent?
| Aspect | Customer Service Representative | Call Center Agent |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; communication skills |
| Work Environment | Office, retail, or remote settings; direct customer interaction | Call centers, remote or office; primarily phone-based |
| Employer & Industry Usage | Retail, telecom, banking, healthcare | Telecom, tech support, insurance |
| Common Search & Comparison | Customer Service Representative | Call Center Agent |
Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Side?
Job description
Directeur audio
Type : À temps plein
À propos du poste
Nous recherchons un Directeur Audio / Responsable du Développement Commercial Audio hautement connecté et respecté pour devenir l'ambassadeur mondial de notre division audio et aider à positionner nos studios comme des partenaires créatifs de classe mondiale dans l'industrie du divertissement.
Ce n'est pas un rôle opérationnel ou de gestion traditionnel. Nous recherchons quelqu'un qui apporte crédibilité sectoriel, relations stratégiques et vision commerciale. Le candidat idéal est reconnu au sein de la communauté audio mondiale, dispose d'un réseau solide dans les domaines du jeu, du divertissement, des médias et de la production, et sait ouvrir des portes, créer des opportunités et élever la réputation de nos services audio à l'international.
Cette personne représentera notre division audio dans le monde entier, développera des partenariats stratégiques, attirera des projets de premier plan et agira comme le visage public et l'autorité créative de notre offre audio mondiale.
Responsabilités clés
Représentation dans l'industrie et visibilité des studios
- Agir en tant qu'ambassadeur public de nos studios audio.
- Représenter les studios lors d'événements internationaux, conférences, festivals et rassemblements industriels.
- Construire et maintenir une forte visibilité au sein des communautés mondiales de l'audio, du jeu vidéo et du divertissement.
- Positionner le studio comme un partenaire créatif premium pour les clients AAA, indépendants et du divertissement.
Développement des entreprises et partenariats
- Identifier et développer de nouvelles opportunités commerciales à l'échelle mondiale.
- Exploitez un réseau existant pour générer des prospects, des partenariats et des relations stratégiques.
- Construisez la confiance avec les studios, éditeurs, sociétés de production et partenaires créatifs.
- Soutenir les efforts de pitching et contribuer à la réalisation de projets audio à forte valeur.
Croissance stratégique
- Aider à définir la vision à long terme et le positionnement sur le marché du département audio.
- Conseillez la direction sur les tendances du marché, les attentes des clients et les opportunités de croissance.
- Contribuer à l'expansion de la présence et de la réputation internationale du studio.
Leadership créatif et industriel
- Apportez crédibilité et leadership d'opinion à l'organisation.
- Prôner l'excellence audio et l'innovation.
- Mentor et inspire les équipes grâce à son expérience, son influence et son expertise sectorielle (sans responsabilités directes de gestion des personnes).
Ce que nous cherchons
Expérience requise
- Une vaste expérience dans l'industrie audio, idéalement dans les jeux vidéo, le divertissement, la post-production, la musique ou les médias interactifs.
- Un réseau international solide et des relations établies à travers l'industrie.
- Réputation et crédibilité reconnues au sein de la communauté audio mondiale.
- Un bilan avéré en développement commercial, partenariats ou relations stratégiques avec les clients.
- Excellentes compétences en communication et en présentation.
- À l'aise pour représenter un studio et échanger avec les parties prenantes exécutives du monde entier.
Profil idéal
- Esprit visionnaire et entrepreneurial.
- Passionné par l'audio, l'excellence créative et l'innovation dans le secteur.
- Créateur de relations naturelles avec de solides compétences interpersonnelles.
- Très autonome et proactif.
- Le bilinguisme (français/anglais) est un atout important.
À propos de Side
Side (anciennement PTW) est un fournisseur mondial de développement et de services de jeux vidéo, offrant des solutions techniques et créatives à de nombreux plus grands développeurs et studios à travers le monde. Fondée en 2009 et s'appuyant sur 30+ ans d'expérience de notre société mère au Japon, Side est depuis devenue une force mondiale avec 20 studios répartis dans 14 pays en Amérique du Nord, en Europe, en Amérique du Sud et en Asie.
Nos services leaders du secteur incluent le développement de jeux, la production artistique, la production audio, l'assurance qualité, la localisation, le contrôle qualité de la localisation, le support des joueurs, la gestion de communauté et les jeux de données.
Aidez-nous à faire connaître des histoires dans le monde ! Rejoignez une équipe mondiale de joueurs passionnés et contribuez à offrir des expériences de jeu inoubliables.
Découvrez notre côté de la vie. Pour plus d'informations, rendez-vous sur Side: Global Leading Codev, Audio, Art & QA Company
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Audio Director
Type: Full-time
About the Role
We are looking for a highly connected and respected Audio Director / Head of Audio Business Development to become the global ambassador of our audio division and help position our studios as world-class creative partners across the entertainment industry.
This is not a traditional operational or management role. We are looking for someone who brings industry credibility, strategic relationships, and commercial vision. The ideal candidate is recognized within the global audio community, has a strong network across gaming, entertainment, media, and production, and knows how to open doors, create opportunities, and elevate the reputation of our audio services internationally.
This person will represent our audio division worldwide, develop strategic partnerships, attract high-profile projects, and act as the public face and creative authority of our global audio offering.
Key Responsibilities
Industry Representation & Studio Visibility
- Act as the public-facing ambassador of our audio studios.
- Represent the studios at international events, conferences, festivals, and industry gatherings.
- Build and maintain strong visibility within the global audio, gaming, and entertainment communities.
- Position the studio as a premium creative partner for AAA, indie, and entertainment clients.
Business Development & Partnerships
- Identify and develop new business opportunities globally.
- Leverage an existing network to generate leads, partnerships, and strategic relationships.
- Build trust with studios, publishers, production companies, and creative partners.
- Support pitching efforts and contribute to securing high-value audio projects.
Strategic Growth
- Help define the long-term vision and market positioning of the audio department.
- Advise leadership on market trends, client expectations, and growth opportunities.
- Contribute to expanding the studio’s international presence and reputation.
Creative & Industry Leadership
- Bring credibility and thought leadership to the organization.
- Advocate for audio excellence and innovation.
- Mentor and inspire teams through experience, influence, and industry expertise (without direct people management responsibilities).
What We’re Looking For
Required Experience
- Extensive experience in the audio industry, ideally within video games, entertainment, post-production, music, or interactive media.
- Strong international network and established relationships across the industry.
- Recognized reputation and credibility within the global audio community.
- Proven track record in business development, partnerships, or strategic client relations.
- Excellent communication and presentation skills.
- Comfortable representing a studio and engaging with executive stakeholders worldwide.
Ideal Profile
- Visionary and entrepreneurial mindset.
- Passionate about audio, creative excellence, and industry innovation.
- Natural relationship builder with strong interpersonal skills.
- Highly autonomous and proactive.
- Bilingual (French/English) is a strong asset.
About Side
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
Experience our side of life. For more information, visit Side: Global Leading Codev, Audio, Art & QA Company