Player Support Representative Side is a global video game development and services provider ... If you're enthusiastic about gaming and customer service, we'd love to hear from you! Key ...
28 Side Customer Service Representative Jobs Hiring Near You
Player Support Representative Side is a global video game development and services provider ... If you're enthusiastic about gaming and customer service, we'd love to hear from you! Key ...
Manager, Partner Success
San Francisco, CA · On-site
$135K - $160K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at partner, community, and industry events to strengthen relationships and reinforce ...
Manager, Partner Success
San Francisco, CA · On-site
$135K - $160K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at partner, community, and industry events to strengthen relationships and reinforce ...
Manager, Partner Success
$135K - $160K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at partner, community, and industry events to strengthen relationships and reinforce ...
Quick apply
Manager, Partner Success
$135K - $160K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at partner, community, and industry events to strengthen relationships and reinforce ...
Manager, Partner Success
San Francisco, CA · On-site
$135K - $160K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at partner, community, and industry events to strengthen relationships and reinforce ...
Manager, Partner Success
San Francisco, CA · On-site
$135K - $160K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at partner, community, and industry events to strengthen relationships and reinforce ...
Montréal, Canada Side Montréal est présentement à la recherche de Playesteurs(ses) pour se ... Nos services de pointe incluent le développement de jeux, la production artistique, la production ...
Quick apply
Montréal, Canada Side Montréal est présentement à la recherche de Playesteurs(ses) pour se ... Nos services de pointe incluent le développement de jeux, la production artistique, la production ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at industry events, broker tours, panels, and community gatherings, strengthening ...
Quick apply
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at industry events, broker tours, panels, and community gatherings, strengthening ...
Managing Broker - In Market: San Francisco/Bay Area
San Francisco, CA · On-site
$130K - $150K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at industry events, broker tours, panels, and community gatherings, strengthening ...
Managing Broker - In Market: San Francisco/Bay Area
San Francisco, CA · On-site
$130K - $150K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at industry events, broker tours, panels, and community gatherings, strengthening ...
Managing Broker - In Market: San Francisco/Bay Area
San Francisco, CA · On-site
$130K - $150K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at industry events, broker tours, panels, and community gatherings, strengthening ...
Managing Broker - In Market: San Francisco/Bay Area
San Francisco, CA · On-site
$130K - $150K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Represent Side at industry events, broker tours, panels, and community gatherings, strengthening ...
Software Engineering, Backend - Bay Area, CA Based Role
San Francisco, CA · On-site
$164K - $210K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Customer Success, Brokerage Operations, Finance, and other ...
Software Engineering, Backend - Bay Area, CA Based Role
San Francisco, CA · On-site
$164K - $210K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Customer Success, Brokerage Operations, Finance, and other ...
Software Engineering, Backend - Bay Area, CA Based Role
San Francisco, CA · On-site
$164K - $210K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Customer Success, Brokerage Operations, Finance, and other ...
Software Engineering, Backend - Bay Area, CA Based Role
San Francisco, CA · On-site
$164K - $210K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Customer Success, Brokerage Operations, Finance, and other ...
Software Engineering, Backend - Bay Area, CA Based Role
San Francisco, CA · On-site
$164K - $210K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Customer Success, Brokerage Operations, Finance, and other ...
Quick apply
Software Engineering, Backend - Bay Area, CA Based Role
San Francisco, CA · On-site
$164K - $210K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... You will partner closely with Product, Customer Success, Brokerage Operations, Finance, and other ...
Social Media & Influencer Marketing Manager - Bay Area, CA Based Role
San Francisco, CA · Hybrid
$135K - $165K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Our stewardship of the data of many of our customers means that a background and DRE license check ...
Quick apply
Social Media & Influencer Marketing Manager - Bay Area, CA Based Role
San Francisco, CA · Hybrid
$135K - $165K/yr
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Our stewardship of the data of many of our customers means that a background and DRE license check ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Our stewardship of the data of many of our customers means that a background and DRE license check ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Our stewardship of the data of many of our customers means that a background and DRE license check ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Our stewardship of the data of many of our customers means that a background and DRE license check ...
As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that ... Our stewardship of the data of many of our customers means that a background and DRE license check ...
Head of Art
Montreal, QC · On-site
Represent the Art Services business internally, providing clear reporting on performance, risks ... For more information, visit www.side.inc.
Head of Art
Montreal, QC · On-site
Represent the Art Services business internally, providing clear reporting on performance, risks ... For more information, visit www.side.inc.
... partners. • Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
... partners. • Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
Head of Art
Montreal, QC · Remote
... partners. · Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
Quick apply
Head of Art
Montreal, QC · Remote
... partners. · Represent the Art Services business internally, providing clear reporting on ... Who we are Side is a global video game development and services provider, offering technical and ...
... targets across all service lines, manage forecasting, and maintain an active CRM pipeline ... For more information, visit www.side.inc
... targets across all service lines, manage forecasting, and maintain an active CRM pipeline ... For more information, visit www.side.inc
... targets across all service lines, manage forecasting, and maintain an active CRM pipeline ... For more information, visit www.side.inc
Quick apply
... targets across all service lines, manage forecasting, and maintain an active CRM pipeline ... For more information, visit www.side.inc
... targets across all service lines, manage forecasting, and maintain an active CRM pipeline ... For more information, visit www.side.inc
... targets across all service lines, manage forecasting, and maintain an active CRM pipeline ... For more information, visit www.side.inc
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Job description
Player Support Representative
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
About the Opportunity We're building a talent pool of passionate and bilingual Player Support Representatives who are fluent in English and Italian.
As part of our future-ready team, you'll be the voice of the brand, helping players resolve issues, answer questions, and ensure a smooth and enjoyable gaming experience.
This is a talent pooling opportunity, meaning your application will be considered for upcoming openings. If you're enthusiastic about gaming and customer service, we'd love to hear from you!
Key Responsibilities
- Respond promptly to player inquiries via emails, and chat resolving issues with professionalism and clarity.
- Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.
- Guide users through product features and functionality.
- Ensure consistent support quality by adhering to established standards and policies.
- Collaborate and coordinate with team members to deliver the best possible support outcomes.
- Ready to participate when there is more demand based on the Client Requirements.
- Attend daily huddles/meetings to stay aligned on policy or Self-upskilling to stay updated with new policies and process changes before starting the shift.
- Maintain service-level agreements (SLAs) and performance KPIs (e.g., response time, resolution time, CSAT, First Contact Resolution).
- Escalate complex issues to the appropriate internal teams when necessary.
- Document recurring technical issues and escalate to the appropriate teams.
- Share insights with colleagues to continuously improve solutions.
- Delivery support in line with tone, empathy, and professionalism guidelines.