You're Both Analytical and Empathetic - you manage through data but lead through people. You Bridge ... At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to ...
43 Shipmonk Data Analyst Jobs Hiring Near You
You're Both Analytical and Empathetic - you manage through data but lead through people. You Bridge ... At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Analytical and Empathetic - you manage through data but lead through people. ✔ You Bridge ...
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ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Analytical and Empathetic - you manage through data but lead through people. ✔ You Bridge ...
ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Analytical and Empathetic - you manage through data but lead through people. • You Bridge ...
ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Analytical and Empathetic - you manage through data but lead through people. • You Bridge ...
ShipMonk Jobs Information
Do workers at ShipMonk get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.
71% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.
Does ShipMonk pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
At ShipMonk, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and July 2026.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from ShipMonk affordable enough for their workers?
Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and July 2026.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at ShipMonk?
Most people get paid time off work.
77% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.
77% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
- 60% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
Do workers at ShipMonk worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.
Do ShipMonk workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
60% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it for ShipMonk workers to change shifts?
Most people find it hard to change shifts.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.
How easy is it to get time off at ShipMonk?
Some people find it hard to get time off.
46% of people report it’s hard to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.
46% of people report it’s hard to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.
Do ShipMonk managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and November 2025.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and November 2025.
Do jobs at ShipMonk spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at ShipMonk?
Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.
Is working at ShipMonk good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and June 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people at ShipMonk feel treated with respect by their managers?
Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.
80% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at ShipMonk get to take their breaks without interruption?
Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
72% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at ShipMonk?
Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and June 2026.
80% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and June 2026.
Do people at ShipMonk enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at ShipMonk recommend working with their team?
Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at ShipMonk?
Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
53% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at ShipMonk?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think ShipMonk’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers feel well informed about how ShipMonk is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and July 2026.
What other companies are hiring for Data Analyst jobs?
What are the most popular jobs at Shipmonk?
What are the most popular categories at Shipmonk?
ShipMonk rating
6.3
Based on 18 frontline employees who took The Breakroom Quiz
Job description
About the Role: Lead Leaders. Scale the Future of CX.
We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations.
You'll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.
If you're a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.
What You'll Be Rocking Every DayLead Through Leaders- Manage, mentor, and develop CX Managers overseeing multi-site teams.
- Build strong leadership rhythms around coaching, calibration, and accountability.
- Develop future leaders through performance reviews, succession planning, and growth frameworks.
- Foster a culture of trust, ownership, accountability, and results across distributed teams.
- Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
- Use data to identify trends, build action plans, and execute performance improvements.
- Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
- Lead WBRs and MBRs that move from reporting to real operational impact.
- Act as the senior escalation point for complex or high-value merchant concerns across the region.
- Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
- Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
- Identify root causes and drive proactive communication strategies to prevent repeat issues.
- Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
- Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
- Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
- Balance innovation with operational discipline - ensuring change drives measurable results.
- Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
- Support network-wide standardization of reporting, quality assurance, and process excellence.
- Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.
- Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
- Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
- Promote a "Michelin Star" mindset that blends precision, consistency, and merchant obsession.
You've Led Leaders - you know how to develop managers and scale performance across sites.
You're Both Analytical and Empathetic - you manage through data but lead through people.
You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
You're Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
You're Ambitious and Growth-Minded - you don't shy away from challenges; you seek them. You'll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.
- 6-8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
- At least 3+ years managing managers or multi-site teams
- Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
- Experience in 3PL, logistics, or eCommerce fulfillment environments
- Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
- Familiarity with CRM, ticketing, and workforce management platforms
- Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps
Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.
At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to grow, ready to build, and excited to lead transformation, this is where you'll do some of the best work of your career.
About ShipMonk
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2014