Customer Service Representative
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
37 Shipmonk Account Manager Jobs Hiring Near You
Customer Service Representative
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Fort Worth, TX · On-site
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Fort Worth, TX · On-site
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Fort Worth, TX · On-site
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Fort Worth, TX · On-site
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
$15.25 - $20.75/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Pittston, PA · On-site
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Pittston, PA · On-site
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Pittston, PA · On-site
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
Pittston, PA · On-site
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
Customer Service Representative
$15 - $20.50/hr
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Excellent organizational and time-management abilities * The ability to think analytically ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Excellent organizational and time-management abilities * The ability to think analytically ...
Sales Development Manager ShipMonk is one of the fastest-growing names in eCommerce fulfillment ... You prioritize the accounts with real pain, not just the next name on a list. Run a prospecting ...
Sales Development Manager ShipMonk is one of the fastest-growing names in eCommerce fulfillment ... You prioritize the accounts with real pain, not just the next name on a list. Run a prospecting ...
Merchant Success Manager
Las Vegas, NV · On-site
ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
Merchant Success Manager
Las Vegas, NV · On-site
ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
Sales Development Manager ShipMonk is one of the fastest-growing names in eCommerce fulfillment ... You prioritize the accounts with real pain, not just the next name on a list. Run a prospecting ...
Sales Development Manager ShipMonk is one of the fastest-growing names in eCommerce fulfillment ... You prioritize the accounts with real pain, not just the next name on a list. Run a prospecting ...
Merchant Success Manager
Las Vegas, NV · On-site
ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
Merchant Success Manager
Las Vegas, NV · On-site
ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
Merchant Success Manager
Las Vegas, NV · On-site
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
Merchant Success Manager
Las Vegas, NV · On-site
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ...
Sales Development Manager ShipMonk is one of the fastest-growing names in eCommerce fulfillment ... You prioritize the accounts with real pain, not just the next name on a list. Run a prospecting ...
Sales Development Manager ShipMonk is one of the fastest-growing names in eCommerce fulfillment ... You prioritize the accounts with real pain, not just the next name on a list. Run a prospecting ...
Merchant Success Manager
Louisville, KY · On-site
They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ... of Shipmonk. They must champion a collaborative culture with different business groups and ...
Merchant Success Manager
Louisville, KY · On-site
They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ... of Shipmonk. They must champion a collaborative culture with different business groups and ...
Merchant Success Manager
Pittston, PA · On-site
They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ... of Shipmonk. They must champion a collaborative culture with different business groups and ...
Merchant Success Manager
Pittston, PA · On-site
They will focus on our top-tier accounts. Their main objective is to assist our merchants in the ... of Shipmonk. They must champion a collaborative culture with different business groups and ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... If you thrive on the hunt for marquee accounts, love a hard-fought negotiation, and want uncapped ...
ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... If you thrive on the hunt for marquee accounts, love a hard-fought negotiation, and want uncapped ...
ShipMonk Jobs Information
Do workers at ShipMonk get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.
71% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and July 2026.
Does ShipMonk pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
At ShipMonk, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and July 2026.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from ShipMonk affordable enough for their workers?
Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and July 2026.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at ShipMonk?
Most people get paid time off work.
77% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.
77% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
- 60% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
Do workers at ShipMonk worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.
86% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.
Do ShipMonk workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
60% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it for ShipMonk workers to change shifts?
Most people find it hard to change shifts.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.
How easy is it to get time off at ShipMonk?
Some people find it hard to get time off.
46% of people report it’s hard to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.
46% of people report it’s hard to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.
Do ShipMonk managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and November 2025.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and November 2025.
Do jobs at ShipMonk spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at ShipMonk?
Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.
Is working at ShipMonk good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and June 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people at ShipMonk feel treated with respect by their managers?
Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.
80% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at ShipMonk get to take their breaks without interruption?
Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
72% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at ShipMonk?
Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and June 2026.
80% of people say they often feel stressed at work.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and June 2026.
Do people at ShipMonk enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at ShipMonk recommend working with their team?
Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at ShipMonk?
Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
53% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at ShipMonk?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think ShipMonk’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and July 2026.
Do workers feel well informed about how ShipMonk is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and July 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and July 2026.
What other companies are hiring for Account Manager jobs?
What are the most popular jobs at Shipmonk?
What are the most popular categories at Shipmonk?
ShipMonk rating
6.3
Based on 18 frontline employees who took The Breakroom Quiz
Job description
Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.
They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.
Whether it involves checking on a received product's bin location-while simultaneously planning a shipment with our warehouse manager-or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them.
What you'll do:
- The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
- The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
- Build sustainable, long-term relationships with merchants
- Educate merchants on service offerings and help them proactively plan to minimize issues
- Support merchant's projects and assist throughout their lifecycle
- The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
What you'll need:
- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
About ShipMonk
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
2014