Service 1st Insurance
Service 1st Insurance

66 Service It Service Manager Jobs Hiring Near You

Define, own, and govern AbbVie's IT Service Continuity and IT Crisis Management strategy, policies ... vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our ...

WI · On-site

$100 - $125/hr

Manage strategic IT service providers and ensure delivery against agreed SLAs, KPIs, and service ... Support the transition towards a centralized, cloud-first IT operating model and the harmonization ...

IT Manager

Bend, OR · On-site

$104K - $128K/yr

Manages cloud-based services and integrations and recommends infrastructure improvements ... Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age ...

Showing results 61-66

IT Service Desk Support Specialist

Frankfort, KY • On-site

HCA Healthcare
Hospitals • 10K+ employees

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,312 frontline employees who took The Breakroom Quiz

614th of 898 rated healthcare providers


Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).


Do you have the career opportunities as an IT Service Desk Support Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The  IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation. 

What you will do in the role: 

  • Provide technical support to the end user 
  • Provide troubleshooting, diagnosis, and repair for end user systems 
  • Collect information through constructive customer conversation 
  • Access all available support tools and staff to resolve issues 

Experience that you will need: 

  • Experience with call center techniques 
  • Competency in call center tracking tools 
  • Prior experience supporting customers in use of application software
  • Proficiency in using support software tools
  • Mobile device support experience 
  • Apple product support experience 
  • Strong understanding of HCA security-related procedures 
  • Understanding of Healthcare technology industry 
  • Basic network troubleshooting and support experience 
  • General desktop support experience 
  • Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi 

Schedule & Availability: 

  • This position is part of a critical, 24/7 infrastructure operation
  • Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours
  • Potential shifts may include days, afternoons, overnights, weekends and holiday rotations


Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Associate Client Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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