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Branch Manager

Location: HornerXpress Cape Coral, Inc. (Cape Coral, Florida 33990)

FLSA: Full-time, Exempt

Position Summary:

The Branch Manager is responsible for the overall leadership, financial performance, and operational excellence of the branch, ensuring alignment with company goals and the Team Horner Value System.

This role oversees staff management, including hiring, training, performance management, separations, and employee engagement, while maintaining a positive and productive work environment. The Branch Manager is accountable for financial results through effective management of sales, margins, SG&A, accounts receivable and payable, and inventory control, including cycle counts and physical inventories.

Additionally, the role drives local sales growth by leading the sales team, maintaining strong customer relationships, and spending dedicated time in the field with customers and sales staff, while ensuring safe, clean, and efficient branch operations and compliance with company policies and procedures.

Key Responsibilities:

Team Management: Hire, train, coach, and retain a high-performing team. Conduct regular one-on-ones, team coaching sessions, and staff meetings to drive alignment and engagement. Crosstrain employees to build flexibility and coverage as needed. Review and approve employee schedules and timecards. Maximize individual and team productivity through active performance management.

Branch Operations & Administration: Approve vendor invoices (A/P). Manage purchasing to optimize inventory turnover. Ensure all sales materials (catalogs, price lists, etc.) are current and accessible.

Sales Leadership & Customer Engagement: Dedicate ~20% of time to engaging with key customers to strengthen relationships. Partner with Account Executives to drive sales growth and address client needs. Support new product launches and assist with challenging accounts.

Financial Planning & Profitability: Own branch P&L performance. Maintain A/R to sales ratio at or below 1.3 (trailing 3 months). Monitor and analyze branch financial performance and key metrics. Manage SG&A expenses to ensure profitability (Gross Margin – SG&A = Profit). Ensure positive cash flow through effective inventory and purchasing strategies.

Operational Excellence: Maintain a clean, safe, and organized branch environment. Ensure exceptional customer service standards across all operations. Collaborate with purchasing, warehouse, sales, accounting, credit, and customer service teams to align operational best practices. Stay current on industry trends, product knowledge, and competitor offerings to support business growth.

Required Skills, Qualifications & Experience: Minimum 3 years of management experience, preferably in distribution, wholesale, or B2B sales. Minimum 3 years of proven sales experience, preferably in a trade-only or industrial setting. Experience in the swimming pool industry is required. Working knowledge of supply chain management and inventory control. Strong leadership, coaching, and team development skills. Proficiency in Microsoft Office (Excel, Outlook, Word). Familiarity with Microsoft Dynamics (D365/AX) is a plus. Excellent communication and interpersonal skills. Financial acumen with the ability to manage budgets, interpret P&L statements, and drive profitability. Ability to travel as needed. Positive, enthusiastic and flexible attitude. Strong communication and organizational skills. High level of professionalism. Strong commitment to the Team Horner Value System.

Compensation & Benefits: Participation in the Team Horner Employee Stock Ownership Plan. Tuition reimbursement. Ongoing industry training. Yearly performance and long service awards and events. Paid time off: Holiday, Vacation and Personal. Health, dental and vision insurance offered. Short/Long term disability insurance offered. 401K and Roth offered. Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives. Positive and friendly work environment. Merchandise discounts... and so much more!

Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are Drug-Free Workplace.