The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven ... CX analytics and customer journey orchestration and provide recommendations on new programs and ...
1 Scansource It Analyst Jobs Hiring Near You
The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven ... CX analytics and customer journey orchestration and provide recommendations on new programs and ...
ScanSource Jobs Information
Do workers at ScanSource get paid breaks?
Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Does ScanSource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do workers at ScanSource worry about hours?
Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do ScanSource workers get to choose the shifts they work?
Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
80% report that they have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
How easy is it to get time off at ScanSource?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do ScanSource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do jobs at ScanSource spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
How easy is it to take sick days at ScanSource?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do people at ScanSource get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
100% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Is it stressful to work at ScanSource?
Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
60% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do people at ScanSource recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
Do people get support to advance at ScanSource?
Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2025.
What other companies are hiring for It Analyst jobs?
What are the most popular jobs at Scansource?
What are the most popular categories at Scansource?
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
ScanSource rating
8.2
Based on 5 frontline employees who took The Breakroom Quiz
91st of 421 rated retail wholesalers
Job description
Job Summary:
The CX Practice Specialist at Intelisys plays a key role in expanding the company’s Customer Experience (CX) practice, working closely with the Advanced Technology CX Leader and the Intelisys engineering organization to enable partners to design, position, and sell modern CX solutions.
This role sits at the intersection of CX strategy, partner enablement, and solution engineering support. The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven contact centers, and workforce engagement platforms into clear business outcomes for technology advisors and their customers.
Working alongside Intelisys solution engineers, suppliers, and technology advisors, this individual helps drive pipeline growth, build partner confidence, and elevate the Intelisys CX brand within the technology advisor ecosystem.
The ideal candidate combines CX industry knowledge, strong communication skills, and a passion for partner enablement, helping advisors navigate increasingly complex CX architectures.
Essential Responsibilities:
Practice Development
Contribute to Intelisys thought leadership through:
Education & Training
Research emerging CX trends including:
Event Participation
Reports To:
Education
Working knowledge of CX technologies including:
Strong ability to communicate complex CX concepts clearly to:
Proficiency with:
The ideal candidate is:
The CX Practice Specialist plays a critical role in helping Intelisys:
Compensation:
Base Range : $80,000 - $92,000 and total compensation range $100,000 - $115,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The CX Practice Specialist at Intelisys plays a key role in expanding the company’s Customer Experience (CX) practice, working closely with the Advanced Technology CX Leader and the Intelisys engineering organization to enable partners to design, position, and sell modern CX solutions.
This role sits at the intersection of CX strategy, partner enablement, and solution engineering support. The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven contact centers, and workforce engagement platforms into clear business outcomes for technology advisors and their customers.
Working alongside Intelisys solution engineers, suppliers, and technology advisors, this individual helps drive pipeline growth, build partner confidence, and elevate the Intelisys CX brand within the technology advisor ecosystem.
The ideal candidate combines CX industry knowledge, strong communication skills, and a passion for partner enablement, helping advisors navigate increasingly complex CX architectures.
Essential Responsibilities:
Practice Development
- Support the ongoing development and growth of the Intelisys CX practice, collaborating closely with the Advanced Technology CX Leader and engineering team to expand CX capabilities and programs.
- Provide partner-facing CX education and guidance, helping technology advisors understand CX architectures, business value propositions, and solution positioning.
- Work alongside Intelisys solution engineers to help advisors design CX solutions across platforms including CCaaS, UCaaS, AI-powered contact centers, workforce management, and analytics platforms.
- Develop and maintain strong relationships with CX suppliers and platform providers, ensuring Intelisys advisors have access to the best solutions and technical resources.
- Assist sales and engineering teams in supporting partner opportunities, helping drive CX pipeline growth through technical consultation and strategic engagement.
Contribute to Intelisys thought leadership through:
- Blogs
- Webinars
- Podcasts
- Whitepapers
- Industry presentations
Education & Training
- Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices.
Research emerging CX trends including:
- AI-powered contact centers
- Automation and conversational AI
- Workforce engagement platforms
- Nearshore/offshore BPO integration
- CX analytics and customer journey orchestration
Event Participation
- Participate in and help facilitate CX sessions at Intelisys events, partner conferences, and supplier workshops.
Reports To:
- CX Program Director
Education
- Bachelor’s degree or equivalent professional experience in business, marketing, communications, or a related field.
- 5+ years of experience in customer experience technology, contact center solutions, telecom, SaaS, or channel sales environments.
Working knowledge of CX technologies including:
- CCaaS platforms
- UCaaS solutions
- Contact center operations
- CRM integrations
- AI-powered customer engagement tools
Strong ability to communicate complex CX concepts clearly to:
- Technology advisors
- Sales teams
- Executives
- Technical audiences
- Experience supporting sales efforts, pipeline development, or partner engagement within technology or telecommunications sectors.
Proficiency with:
- Microsoft Office (PowerPoint, Excel, Word)
- CRM platforms
- Webinar and presentation tools
- Telecom or channel ecosystem experience
- Experience with CCaaS platforms such as Five9, NICE, Genesys, Talkdesk, or similar solutions
- Experience supporting partner enablement or sales engineering functions
- Familiarity with AI and automation in contact center environments
- Experience presenting or speaking in industry events or webinars
The ideal candidate is:
- Partner-centric – focused on helping advisors succeed
- Technically curious – interested in modern CX platforms and innovation
- Collaborative – comfortable working alongside engineering teams
- Entrepreneurial – excited to help grow a practice area
- Communicative – confident presenting and educating partners
- Ability to work in a remote or hybrid environment
- Ability to travel up to 25–30% for partner events, conferences, and supplier meetings
- Ability to work at a computer terminal for extended periods
The CX Practice Specialist plays a critical role in helping Intelisys:
- Expand its CX advisory capabilities
- Strengthen relationships with technology advisors
- Grow CX and contact center revenue streams
- Support complex CX solution opportunities with engineering expertise
Compensation:
Base Range : $80,000 - $92,000 and total compensation range $100,000 - $115,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About ScanSource
Sourced by ZipRecruiter
ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity, and cloud.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Greenville, SC, US
Year founded
1992