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3 Sage Group Customer Success Manager Jobs Hiring Near You

Sage Group plc

Executive Assistant

Manhattan, NY · On-site

Sage is on a mission to improve care and quality of life for older adults, starting with those ... You will manage and optimize time, communications, and key operational workflows, while ...

Sage Group

Desktop Support - Mid Level

Raleigh, NC · On-site

Ability to work independently to analyze customer s needs and resolve technical problems; manage ... success. Takes ownership of customer problems and works with a sense of urgency to resolve ...

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Partner Customer Reference & Success Story Manager

The Sage Group

Remote

$65/hr

Other

PTO

Posted 15 days ago

Job description

Partner Customer Reference & Success Story Manager

The Sage Groups' Client is seeking a Partner Customer Reference & Success Story Manager that turns real-world enterprise deployments into powerful, multi-channel co-marketing content. Working alongside external agencies who conduct raw customer and partner interviews, you will serve as the primary editorial lead and program owner—editing raw transcripts, shaping narrative arcs, and converting interviews into high-impact case studies, executive video scripts, and event spotlights.

Key Responsibilities

  • Editorial Review & Narrative Shaping: Manage agency deliverables (interview transcripts, rough case study drafts) and polish them into compelling, Client-ready customer and partner success stories. Ensure all reference assets highlight technical transformation, joint partner value, and clear ROI metrics.
  • Event & On-Site Reference Activation: Lead reference capture campaigns around major enterprise events, coordinating customer/partner interview tracks on-site and turning high-profile conversations into polished marketing collateral.
  • Program & Stakeholder Coordination: Partner with Field Marketing, Partner Success Managers, and PR/Legal teams to secure proper customer approvals, consent forms, and co-branding permissions. Maintain the centralized library of partner customer references, making content easily accessible for sales enablement and global campaigns.

Essential Requirements & Qualifications

  • Experience: 4–6+ years in Customer Advocacy, Reference Marketing, Editorial Content, or Customer Success communications within enterprise B2B tech.
  • Strong Copyediting & Writing: Exceptional editorial skills with a sharp eye for narrative structure, tone, and technical accuracy when editing agency-produced copy.
  • Agency Management: Proven track record of managing external creative/copywriting agencies, providing clear briefs, and maintaining strict quality standards.
  • Event/Field Execution: Experience leveraging customer interviews at large-scale tech conferences to build post-event reference assets.

Duration: 1 year and ongoing

Remote anywhere: PST preferred but open to other time zones

Pay: $65.00 / W2 – 80 hours PTO

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