60 Rec Room Community Manager Jobs Hiring Near You

City:

Edmonton

What you will do:

Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let's tell you a bit about this revolutionary new concept called The Rec Room.

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone's favourites, as well as an "eatertainment-style" concept in the games area. A large center bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Restaurant/AmusementService Supervisor - The Rec Room, reporting to the Service Manager. This position will be based at our South Edmonton location, 1725 99th Street NW, Edmonton, AB.

The Service Supervisor, is responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests. Guest service areas include: bar, service floor, host / call center, amusement floor, trophy case, feature attractions, Events, Groups / Live entertainment. The Service Supervisor will focus on resolving customer complaints, issues, and the professional development of the staff within the department. The Service Supervisor should maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their team compliment by providing coaching and feedback.

Responsibilities will include, but are not limited to, the following:

• Responsible for executing Groups & Events within venue, providing seamless guest service.
• Understand and effectively follow all Rec Room values, policies and procedures.
• Protect and enhance the Rec Room brand.
• Practice and role model Company culture.
• Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
• Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
• Ensure that all Front of House staff are dressed appropriately at all times.
• Ensure that all Front of House areas are clean and tidy at all times.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Greet and handle all guest interactions with a high level of professionalism and hospitality.
• Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
• Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
• Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
• Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
• Must be able to delegate tasks appropriately to team members.
• Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
• Conduct practical training of new employees, and provide coaching and feedback.
• Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
• Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
• Maintain effective communications within and outside of the Rec Room to ensure flawless execution.
• Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
• Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
• Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
• Ensure that any and all variances are handled immediately.
• Anticipate and react to any changes in business levels while maintaining excellent guest service.
• Follow all provincial Health, Food Safety and Liquor service legislative requirements.
• Other duties as assigned.

Qualifications

• 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Ability to work under pressure while complying with all relevant legislation.
• Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point of sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team
• Strong working knowledge of restaurant industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.

Working Conditions:

• Interacts with customers, employees and management.
• Standing for extended periods of time.
• Will work flexible shifts.
• Extended hours as required.
• Manual dexterity required to use desktop computer and point-of-sale system, as required.
• Lifting or moving up to 50 lbs may be required.
• Exposure to hot grill or oven with temperatures as high as 350-500F.
• Exposure to walk-in refrigerator with temperatures as low as 40F.
• Exposure to walk-in freezer with temperatures as low as 0F.
• Some travel may be required.
• Ability to attend and conduct presentations.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of life.The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, uniquecapabilities,and talent represents a significant part of our culture. By valuing a diverse workforce,weenforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada's largest and most innovative film exhibitor, we're so much more than movies - operating The Rec Room, Canada's favourite destination for 'Eats & Entertainment' and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as afully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) andcinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex startshere, with you.

Learn more about our businesses through the links below.

Cineplex|Cineplex Digital Media||Cineplex Media|Cineplex Store|Player One AmusementGroup|Playdium|The Rec Room|SCENE

Interested applicants, please apply today.

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment's standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

No Agency Calls Please

Nourrissez-vous une passion pour de nouveaux projets d'affaires passionnants a l'echelle du pays? Aimeriez-vous faire partie d'une equipe mise sur pied pour stimuler l'expansion d'un concept d'est en ouest? Voulez-vous jouer un role crucial dans le changement du visage du divertissement au Canada? Maintenant que nous avons retenu votre attention et votre interet, laissez-nous vous expliquer ce concept revolutionnaire appele The Rec Room.

Le concept mettra en valeur de nombreuses options de divertissement : une grande aire d'attractions a la fine pointe qui donnera acces a des jeux de simulation, des jeux a recompenses et une gamme de jeux recreatifs pouvant inclure des activites de luxe comme des jeux de quilles, du billard, des jeux de palets et du tennis de table. Il y aura une salle de style auditorium ou se derouleront des spectacles en direct, que ce soit des concerts, des groupes musicaux ou des comediens, ainsi qu'un ecran haute definition de la taille d'une salle de cinema qui permettra aux gens de regarder une partie ou d'autres types de programmes de divertissement tres varies. Le Rec Room offrira egalement une aire de restauration decontractee avec une cuisine ouverte et un menu contemporain constitue de mets qui plairont a tous et un concept nourriture-divertissement dans l'aire des jeux. Il y aura un grand bar central pres de la scene qui sera dote d'ecrans numeriques impressionnants et servira de lieu de rassemblement pour regarder un match important ou d'autres evenements majeurs. Le Rec Room integrera une plateforme de technologie de pointe qui ameliorera tous les aspects de l'experience de divertissement.

Cineplex, dont le siege social est situe a Toronto, Ontario, est actuellement a la recherche de candidatures pour pourvoir le poste de superviseur des services - (INSERER LE NOM DE L'EMPLACEMENT), relevant du directeur des services. Le lieu de travail est pour notre salle de divertissement The Rec Room situee INSERER L'ADRESSE DE L'EMPLACEMENT.

Le superviseur des services est charge de soutenir l'equipe de joueurs dans tous les domaines du service aux invites afin de garantir le maintien des normes de l'emplacement The Rec Room et de maximiser les revenus et les benefices en respectant les limites budgetaires convenues, tout en assurant un service aux invites memorable. Les zones de service aux invites comprennent: bar, service au plancher, centre d'accueil/d'appel, espace de divertissement, casier a trophees, attractions, evenements, groupes/spectacles en direct. Le superviseur des services se concentrera sur la resolution des plaintes des clients, les problemes et le developpement professionnel du personnel du service. Le superviseur des services doit maintenir une culture d'accueil et une attitude positive, et mettre l'accent sur le renforcement des competences de son equipe en offrant un encadrement et de la retroaction.

Les principales responsabilites incluront (sans s'y limiter):

• Mettre en uvre les groupes et les evenements a l'emplacement, tout en fournissant un service aux invites harmonieux.
• Comprendre et respecter efficacement toutes les valeurs, politiques et procedures de l'emplacement The Rec Room.
• Proteger et rehausser la marque The Rec Room.
• Mettre en pratique la culture de l'entreprise.
• Avoir la responsabilite du fonctionnement continu de tous les jeux, du vestiaire et de la vente au detail a l'emplacement The Rec Room.
• S'assurer que les invites sont accueillis a leur arrivee et que les questions ou preoccupations sont resolues rapidement et poliment.
• S'assurer que tout le personnel en avant-scene est vetu de maniere appropriee en tout temps.
• S'assurer que toutes les sections en avant-scene sont propres et a l'ordre en tout temps.
• S'assurer que les appels telephoniques entrants et sortants sont traites rapidement et poliment.
• Accueillir et gerer toutes les interactions avec les invites avec un haut niveau de professionnalisme et d'hospitalite.
• Etre facilement disponible a tout moment pour resoudre toutes les preoccupations des clients en utilisant le modele L.A.S.T. de l'emplacement The Rec Room.
• Aspirer a atteindre les objectifs de ventes tout en respectant un budget etabli lors des operations de tous les jours.
• S'assurer que l'etablissement respecte systematiquement les normes de l'emplacement The Rec Room et les normes legislatives relatives a la proprete et a la securite. Cela inclut la surveillance reguliere de toutes les zones faisant face aux invites.
• Remplir toutes les listes de verification quotidiennes, hebdomadaires et mensuelles, conformement aux exigences internes et externes (organismes de reglementation).
• Etre en mesure de deleguer les taches de maniere appropriee aux membres de l'equipe.
• Fournir la formation et le developpement des employes pour le domaine de responsabilite assigne (bar, service au plancher, centre d'accueil/d'appel, divertissement, evenements groupes/spectacles en direct)....