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60 Realreal Customer Service Representative Jobs Hiring Near You

The RealReal

Digital Asset Coordinator

Phoenix, AZ · On-site +1

$18.53 - $22.29/hr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Authenticator

Phoenix, AZ · On-site

$19/hr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

FJW Specialist III

Perth Amboy, NJ · On-site

$27/hr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Warehouse Associate

Perth Amboy, NJ · On-site

$16 - $17.25/hr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Assistant Manager, Receiving

Phoenix, AZ · On-site

$57K - $80K/yr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Receiving Dock Associate

Perth Amboy, NJ · On-site

$16 - $17.25/hr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Watch Technician

Secaucus, NJ · On-site

$25/hr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

The RealReal

Senior Revenue Strategy Manager

New York, NY · On-site +1

$175K - $180K/yr

... shipping and customer service. The RealReal is committed to providing an equal employment ... The physical demands described here are representative of those that must be met by an employee to ...

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RealReal Jobs Information

Do workers at The RealReal get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Does The RealReal pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.

At The RealReal, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from The RealReal affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at The RealReal?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at The RealReal worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do The RealReal workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for The RealReal workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at The RealReal?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do The RealReal managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at The RealReal spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at The RealReal?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at The RealReal feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at The RealReal get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at The RealReal?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at The RealReal enjoy their jobs?

Only some people enjoy their job.
63% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at The RealReal recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at The RealReal?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at The RealReal?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think The RealReal’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how The RealReal is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Realreal?

What are the most popular categories at Realreal?

Infographic showing various Customer Service Representative job openings at Realreal in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 87% Physical, and 13% Remote job distribution.

Resales Specialist (Client Advisor) - Newport Beach

The RealReal

Newport Beach, CA • On-site

$21 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

The RealReal rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

About The Role
The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!
*Full time positions must have the ability to commit to 40 hours per week.
What You Get To Do Every Day
Revenue & Performance Drive
  • Sales Mastery: Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
  • Clienteling & Outreach: Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
  • Metrics Ownership: Monitor and analyze your individual sales performance, pivoting your strategy to meet shifting business needs and KPIs.
The Luxury Experience
  • Journey Curation: Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
  • Brand Ambassadorship: Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
  • Product Storytelling: Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
Operational Agility
  • Floor Excellence: Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
  • Seamless Operations: Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
  • Digital Integration: Master Salesforce and internal tech tools to track client preferences and streamline the sales process.
What You Bring To The Role
Minimum Requirements:
  • 1+ year of experience working in a metrics-based retail sales environment.
  • Proven track record of meeting and exceeding individual sales goals and KPIs.
  • A "startup" mindset: Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
  • A positive, professional demeanor with the ability to represent a luxury brand with integrity.
  • Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
  • Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
  • Mastery of technology: Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
  • Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
  • Receptiveness to feedback and a commitment to continuous professional growth.
Preferred Requirements:
  • Luxury retail experience
Compensation, Benefits, + Perks
FULL TIME BENEFITS
  • Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental, Vision & Commuter Benefits (applicable locations)
  • Paid Parental Leave
  • 9 Paid Company Holidays
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
  • Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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