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20 Realreal Customer Service Jobs Hiring Near You

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

... service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

... service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital ...

The RealReal

Shop Manager, Stores

Brooklyn, NY · On-site

$101K - $130K/yr

... customer service skills * Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal's Diversity, Equity, and Inclusion training * Lead by ...

New

The RealReal

Exceptions Specialist

Phoenix, AZ · On-site

$18/hr

... customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship ...

The RealReal

Watch Specialist

Secaucus, NJ · On-site

$24 - $25/hr

... customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship ...

The RealReal

Senior Revenue Strategy Manager

New York, NY · On-site +1

$175K - $180K/yr

... customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship ...

New

The RealReal

Watchmaker

Phoenix, AZ · On-site

$59K - $85K/yr

... customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship ...

The RealReal

Fine Jewelry & Watch Coordinator

Secaucus, NJ · On-site

$19 - $23.82/hr

... customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship ...

All JobsRealreal Customer Service Jobs

RealReal Jobs Information

Do workers at The RealReal get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Does The RealReal pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.

At The RealReal, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from The RealReal affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at The RealReal?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at The RealReal worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do The RealReal workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for The RealReal workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at The RealReal?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and June 2026.

Do The RealReal managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at The RealReal spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at The RealReal?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at The RealReal feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at The RealReal get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at The RealReal?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at The RealReal enjoy their jobs?

Only some people enjoy their job.
63% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at The RealReal recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at The RealReal?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at The RealReal?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think The RealReal’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how The RealReal is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular jobs at Realreal?
What are the most popular categories at Realreal?
Infographic showing various Customer Service job openings at Realreal in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 79% Physical, and 21% Remote job distribution.

Customer Experience Specialist (Sales Associate) - Newport Beach

The RealReal

Newport Beach, CA • On-site

$21 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

The RealReal rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

About The Role
The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.
Full-time positions must be able to commit 40 hours per week.
What You Get To Do Every Day
Client Engagement & Sales
  • Drive Revenue: Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
  • Proactive Outreach: Perform daily outreach to drive consistent traffic and repeat business.
  • Mission-Driven Education: Serve as an expert on The RealReal's circular economy mission, educating both buyers and consignors on the value of sustainable luxury.

The Consignment Experience
  • Inbound Strategy: Manage the consignment drop-off experience, setting clear expectations with consignors regarding our process and valuation.
  • Quality Control: Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR's rigorous standards.
  • Relationship Management: Act as a brand diplomat to resolve complex consignor inquiries with a solution-oriented mindset to ensure long-term loyalty.

Operational Excellence
  • Boutique Standards: Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
  • Store Readiness: Support seamless opening and closing procedures, ensuring the store is always client-ready.

What You Bring To The Role
Minimum Requirements
  • 1+ years retail experience in a customer or business-facing position
  • Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
  • Dedication to delivering an elevated experience to both customers and employees
  • Ability to problem solve in order to meet the needs of customers
  • A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
  • Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
  • You remain calm and professional in the 'grey areas' of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
  • Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
  • Ability to excel in a dynamic, fast paced environment

Preferred Requirements
  • Previous luxury/consignment retail experience
  • Proficiency with Google Suite and Salesforce
  • Experience using Mac iOS operating system

Compensation, Benefits, + Perks
FULL TIME BENEFITS
  • $750/month bonus (at target)
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental, Vision & Commuter Benefits (applicable locations)
  • Paid Parental Leave
  • 9 Paid Company Holidays
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
  • Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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