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60 Realreal Operations Jobs Hiring Near You

The RealReal

Director, Inbound Operations

Secaucus, NJ · On-site

$167K - $185K/yr

About The Role As a Director of Inbound Operations, you will own and drive the operational success ... The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with ...

The RealReal

Assistant Store Manager - Miami

Miami, FL · On-site

$65K - $74K/yr

... and demand, ensures operational efficiency, and collaborates with cross-functional teams to ... Passion for luxury fashion, sustainability, and The RealReal's mission * Ability to lead by example ...

The RealReal

Digital Asset Coordinator

Phoenix, AZ · On-site +1

$18.53 - $22.29/hr

This is an operational position managing digital assets created by multiple studios, all being ... The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with ...

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RealReal Jobs Information

Do workers at The RealReal get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Does The RealReal pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Is the health insurance from The RealReal affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and February 2026.

Do workers at The RealReal worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do The RealReal workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at The RealReal?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and February 2026.

Do The RealReal managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at The RealReal spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at The RealReal?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at The RealReal feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at The RealReal get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at The RealReal?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at The RealReal enjoy their jobs?

Only some people enjoy their job.
60% of people report they don’t enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at The RealReal recommend working with their team?

Only some people recommend working with their team.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at The RealReal?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at The RealReal?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think The RealReal’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

Do workers feel well informed about how The RealReal is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.
What are the most popular jobs at Realreal?
What are the most popular categories at Realreal?
Infographic showing various Operations job openings at Realreal in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 85% Physical, and 15% Remote job distribution.
Director, Inbound Operations

Director, Inbound Operations

The RealReal

Secaucus, NJ • On-site

$167K - $185K/yr

Full-time

Posted 11 hours ago

The RealReal rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

About The Role
As a Director of Inbound Operations, you will own and drive the operational success across key e-commerce authentication centers. This is a high-impact leadership role responsible for performance across people leadership, quality, and efficient production targets. You'll lead a talented team to champion operational excellence and ensure seamless collaboration across departments.
This role is ideal for a seasoned, data-driven operator with a passion for luxury goods, a strong operational mindset, and a proven ability to lead teams in fast-paced environments
What you get to do everyday
  • Lead and manage a team across e-commerce authentication centers
  • Drive quality and UPH-driven performance, ensuring KPIs and SLAs are consistently met or exceeded
  • Hire, train, and develop a team and support staff to meet high-growth targets
  • Collaborate closely with cross-functional partners in Merchandising, Strategy, and Labor Planning
  • Use data to identify trends, uncover opportunities, and drive continuous improvement initiatives
  • Build and implement scalable strategies that enhance efficiency, product accuracy, and customer satisfaction
  • Cultivate a high-performance culture that motivates and retains top talent
  • Create an environment that ensures a high level of employee engagement and accountability; set clear expectations; motivate, develop, and coach team; manage performance and review cycle
  • Obsess over service for internal and external clients. Aim to meet or exceed Consignor and Customer expectations by providing outstanding service.
  • Achieve operational excellence by ensuring smooth resolution of workflow exceptions and maintaining strong inventory control.
  • Provide solutions in response to obstacles and identify opportunities for efficiencies with an emphasis on org design, process optimization and technology enhancements.
  • Oversee and initiate continuous improvement projects and experimentations.

What you bring to the role
Minimum Requirements:
  • 10+ years of management experience; production environment or e-commerce experience preferred
  • Proven ability to analyze data, navigate reporting tools, and surface actionable insights
  • Exceptional communication, collaboration, and stakeholder management abilities
  • Proven problem-solving skills with a strong commitment to action
  • The capability to navigate ambiguity and be flexible to changing needs and priorities
  • The ability to prioritize multiple time-sensitive tasks and/or escalate issues
  • Demonstrated ability to self-start and manage people with organizational effectiveness to maximize productivity, locally and remotely
  • Passion for creating a high-caliber team with dedication to operational excellence and providing outstanding customer service

Preferred Requirements:
  • Experience with large teams (50+) across multiple locations
  • Project management experience
  • Proficiency with Google Suite (Docs, Sheets, Slides)
  • Ability to build impactful presentations using data and insights
  • Ability to travel 25-50% depending on location

Compensation, Benefits, + Perks
The expected salary range for this role is $167,539.49-$185,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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