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13 Provia Customer Service Representative Jobs Hiring Near You

ProVia

Customer Support Representative

Sugarcreek, OH

$14.75 - $20.25/hr

Customer Support Representative/ Entry Products Reports to : Entry Door Customer Support Supervisor ... with ProVia' s customers, promoting increased service and product sales for both the Customer and ...

ProVia

Customer Support Representative

Sugarcreek, OH · On-site

$14.75 - $20.25/hr

Customer Support Representative/ Entry Products Reports to : Entry Door Customer Support Supervisor ... with ProVia' s customers, promoting increased service and product sales for both the Customer and ...

ProVia LLC

Customer Support Representative

Sugarcreek, OH · On-site

$14.75 - $20.25/hr

Customer Support Representative/ Entry Products Reports to : Entry Door Customer Support Supervisor ... with ProVia' s customers, promoting increased service and product sales for both the Customer and ...

ProVia

Sales Account Manager

Los Angeles, CA · Remote

$75K - $95K/yr

Candidate is expected to hold and represent ProVia' s Purpose, Vision, Mission, and Values. Note ... Travel within designated territory daily to service current and potential new customers by vehicle.

ProVia LLC

Sales Account Manager

Los Angeles, CA · On-site

$75K - $95K/yr

Candidate is expected to hold and represent ProVia' s Purpose, Vision, Mission, and Values. Note ... Travel within designated territory daily to service current and potential new customers by vehicle.

ProVia

Sales Account Manager

South Bend, IN · Remote

Candidate is expected to hold and represent ProVia' s Purpose, Vision, Mission, and Values. Note ... Travel within designated territory daily to service current and potential new customers by vehicle.

ProVia

Associate Product Marketing Manager

Strasburg, OH · On-site

$136K/yr

ProVia - Strasburg, OH (44680) Type: Full-time | In-office | Some travel ( lt;10%) Report to: Group ... Partner cross-functionally with Product Management, Graphic Design, Customer Service, Sales, IT, ...

ProVia LLC

Sales Account Manager

South Bend, IN · On-site

Candidate is expected to hold and represent ProVia' s Purpose, Vision, Mission, and Values. Note ... Travel within designated territory daily to service current and potential new customers by vehicle.

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ProVia Jobs Information

Do workers at ProVia get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Does ProVia pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
62% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

At ProVia, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from ProVia affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at ProVia?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at ProVia worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and December 2025.

Do ProVia workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it for ProVia workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at ProVia?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do ProVia managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
69% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at ProVia spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at ProVia?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at ProVia good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people at ProVia feel treated with respect by their managers?

Most people feel treated with respect by their managers.
68% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at ProVia get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at ProVia?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at ProVia enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at ProVia recommend working with their team?

Most people recommend working with their team.
68% of people report that they would recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at ProVia?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at ProVia?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think ProVia’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
53% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how ProVia is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Provia?
What are the most popular categories at Provia?
Infographic showing various Customer Service Representative job openings at Provia in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Support Representative

ProVia

Sugarcreek, OH

$14.75 - $20.25/hr

Full-time

Posted 4 days ago

ProVia rating

8.5

Company rating: 8.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Customer Support Representative/ Entry Products
Reports to: Entry Door Customer Support Supervisor
Hours: Monday-Friday 9:00AM-5:30PM
Location: Walnut Creek Corporate Facility (2150 SR 39 Sugarcreek OH)
Summary
This position is a member of the Customer Experience team that provides support and order processing for products and components manufactured by ProVia' s Entry Door Facility. The department is focused on establishing long-term relationships with ProVia' s customers, promoting increased service and product sales for both the Customer and ProVia. The employee is expected to uphold and represent ProVia’s Purpose, Vision, Mission, and Values.
Essential Duties and Responsibilities
Essential Duties and Responsibilities include but are not limited to the following:
  • Provide professional class service. Manage and take ownership of every situation as it comes up in order to provide the best service to Customers.
  • Be available and respond to Customer inquiries via phone, email, and ProVia' s online ordering application as assigned. Build relationships and be a preferred point of contact for Dealers, Distributors, and Installers through diligent follow-up and proactive communications regarding account specifics, orders, shipments, product configurations, and warranty claims. Complete communications and tasks with promptness, completeness, and a serving attitude.
  • Process internal communications that include but not limited to; task lists, order quoting, and products needed for projects and other departments serving both internal and external customers.
  • Manage tasks outside of primary responsibilities as assigned.
Qualifications
This position requires a motivated, detailed-oriented individual who has excellent communication, technical, and organizational skills sets, and who enjoys working in a team atmosphere.
  • Relational Skills
    • Nonverbal Communication: Clearly conveys information through written messages; seeks clarification appropriately; responds well to questions; maintains professional verbal/nonverbal communication in any situation. Writes clearly using correct grammar, spelling, and punctuation.
    • Verbal Communication- Communicates clearly and can have effective, collaborative supportive discussions regarding issues and questions.
    • Must be able to take direction and remain positive during conflict.
    • Preferred 1-2 years Customer Service experience.
  • Technical Skills
    • Proficient in computer usage is required such as Microsoft Office.
    • Mechanical aptitude
    • Mid-level math aptitude: understanding of decimals/fraction conversions, measurement, and sizing.
    • A comprehensive understanding of the product lines for which the department is responsible, or a strong desire and aptitude to learn.
    • Preferred working knowledge of construction terms.
  • Organizational Skills
    • Prioritizes customer’s needs; multi-tasks; efficient time management; deadline oriented; meets commitments; prompt responses. Finds satisfaction in managing one’s own work with a sense of quality.

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