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Protective Life
Protective Life

60 Protective Life Customer Service Representative Jobs Hiring Near You

Protective

Document Management Processor

Birmingham, AL · On-site

$41K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Work under pressure and understands the sense of urgency with strict service level standards

Protective

Jr. Account Manager

Rancho Cordova, CA · On-site

$70K - $80K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Provides account servicing and other related support services on behalf of the Company by traveling ...

Protective

Installation Technician- StarGard

La Mesa, CA · Remote

$17.75/hr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... The Installer (StarGard) is responsible for servicing specific dealerships as assigned. They will ...

Protective

Jr. Account Manager

Rancho Cordova, CA · On-site

$70K - $80K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Provides account servicing and other related support services on behalf of the Company by traveling ...

Protective

Jr. Account Manager

Rancho Cordova, CA · On-site

$70K - $80K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Provides account servicing and other related support services on behalf of the Company by traveling ...

Protective

Jr. Account Manager

Rancho Cordova, CA · On-site

$70K - $80K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Provides account servicing and other related support services on behalf of the Company by traveling ...

Protective

Installation Technician- StarGard

La Mesa, CA · On-site +1

$17.75/hr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... The Installer (StarGard) is responsible for servicing specific dealerships as assigned. They will ...

Protective

Associate II, Risk Analyst

Birmingham, AL · On-site

$70K - $100K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... services is required; insurance preferred * Understanding of asset-liability matching principles

Protective

FP&A Associate II

Birmingham, AL · Hybrid

$63K - $85K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Experience in insurance or financial services industry * Public accounting or audit background

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Protective Life Jobs Information

Do workers at Protective Life get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Protective Life pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

At Protective Life, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

Is the health insurance from Protective Life affordable enough for their workers?

Only some people say the health insurance costs are okay.
58% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Protective Life?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

How easy is it to get time off at Protective Life?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Protective Life managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

Do jobs at Protective Life spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

How easy is it to take sick days at Protective Life?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Protective Life good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Protective Life feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Protective Life?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Protective Life recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Protective Life?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Protective Life?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Protective Life’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Protective Life is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Protective Life?
What are the most popular categories at Protective Life?
Infographic showing various Customer Service Representative job openings at Protective Life in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, 22% Hybrid, and 11% Remote job distribution.

Document Management Processor

Protective

Birmingham, AL • On-site

$41K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Protective Life rating

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

116th of 304 rated insurance

Job description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA). 
Required Skills & Qualifications:
   Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracy
   Fundamental knowledge of Microsoft Excel and Microsoft Word 
   Previous experience working with electronically received documents and attachments 
   Prior experience with administrative processing systems preferred 
   1-2 years work experience in an office environment with customer interaction preferred
   Good written and oral communication skills
   Attention to detail while working with numerous policy number configurations that have subtle difference
Critical Skills:
  • Ability to adapt to technology changes associated with daily processing tools
  • Work under pressure and understands the sense of urgency with strict service level standards
  • Analytical skills/problem solving skills
  • Exhibits ability to learn new processes and procedures
  • Effective written and oral communication skills
  • Must be able to handle quickly changing priorities and keep work moving under adverse conditions
  • Maintain professional demeanor under stressful conditions
  • Lifting requirement of 30 pounds
$41,600 - $41,600 a year
Protective's targeted salary range for this position is $41,600-41,600. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
 
The internal title for this role is CX Operations Specialist.

Employee Benefits:  
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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