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Protective Life
Protective Life

40 Protective Life Customer Service Representative Jobs Hiring Near You

Protective

Production Control Analyst

Birmingham, AL

$70K - $102K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Manage the IT service management lifecycle to enable beneficial changes to be made with minimum ...

Protective

Order Processing Specialist

Strongsville, OH · On-site

$18 - $24/hr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Excellent customer service skills. * Well-developed organizational skills and the ability to ...

Protective

Associate Counsel

Birmingham, AL · Hybrid

$80K - $95K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Services, and other ancillary agreements) and any amendments thereto. Assist with the response to ...

Protective

Order Processing Specialist

Strongsville, OH · On-site

$20 - $24.56/hr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Excellent customer service skills. * Well-developed organizational skills and the ability to ...

Protective

Order Processing Specialist

Strongsville, OH · On-site

$18 - $24/hr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Excellent customer service skills. * Well-developed organizational skills and the ability to ...

Protective

Associate Counsel

Birmingham, AL · Hybrid

$80K - $95K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Services, and other ancillary agreements) and any amendments thereto. Assist with the response to ...

Protective

Associate Counsel

Birmingham, AL · On-site

$80K - $95K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Services, and other ancillary agreements) and any amendments thereto. Assist with the response to ...

Protective

Reinsurance Accountant II

Birmingham, AL · Hybrid

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Experience within the life insurance, annuity, reinsurance, or broader financial services industry.

Protective

Reinsurance Accountant II

Birmingham, AL · Hybrid

$70K - $85K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Experience within the life insurance, annuity, reinsurance, or broader financial services industry.

Protective

Reinsurance Accountant II

Birmingham, AL · On-site

$70K - $85K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Experience within the life insurance, annuity, reinsurance, or broader financial services industry.

Protective

Principal Financial Analyst

Chesterfield, MO · On-site

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Insurance, financial services, automotive finance, reinsurance, warranty, or service contract ...

Protective

Principal, Accounting Policy

Birmingham, AL · On-site

$125K - $160K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Protective

Principal, Accounting Policy

Birmingham, AL · On-site

$125K - $160K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Protective

Principal, Accounting Policy

Birmingham, AL · On-site

$125K - $160K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Protective

Principal Financial Analyst

Chesterfield, MO · On-site

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Insurance, financial services, automotive finance, reinsurance, warranty, or service contract ...

Protective

Lead Cloud Architect

Birmingham, AL · On-site

$61 - $77.50/hr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Optimize AKS and related services with peers, focusing on provisioning, scaling, observability, and ...

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Protective Life Jobs Information

Do workers at Protective Life get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Protective Life pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

At Protective Life, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

Is the health insurance from Protective Life affordable enough for their workers?

Only some people say the health insurance costs are okay.
58% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Protective Life?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

How easy is it to get time off at Protective Life?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Protective Life managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

Do jobs at Protective Life spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

How easy is it to take sick days at Protective Life?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Protective Life good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Protective Life feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Protective Life?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Protective Life recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Protective Life?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Protective Life?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Protective Life’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Protective Life is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Protective Life?

What are the most popular categories at Protective Life?

Infographic showing various Customer Service Representative job openings at Protective Life in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, and 28% Hybrid job distribution.

Production Control Analyst

Protective

Birmingham, AL

$70K - $102K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Protective Life rating

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

123rd of 315 rated insurance

Job description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

An IT Analyst on the Production Control team is responsible for working within the team, other IT teams, and Application Development teams to coordinate, track and move "in good order" changes into the environment following change management/release management and quality control procedures.  This position will lead efforts to standardize version control practices, policies, and tools in the various environments the team supports. 
Responsibilities:

Change, Release and Deployment Management 

  • Manage the IT service management lifecycle to enable beneficial changes to be made with minimum disruption to IT services.
  • Work with IT leadership, Application Development, Infrastructure and other IT resource areas to define and communicate the change, release and deployment process.
  • Execute deployment process to move 'in good order' changes into the various environments following change management / release management and quality control procedures for Model and Production environments.
  • Responsible for managing the workload from service ticket requests, service outages, change control, and other related projects.
  • Acts as a liaison between developers, infrastructure, and project management resources to plan changes to the various system and applications.
  • Provide leadership for formal change management meetings and processes, including management of the forward schedule of change
  • Lead efforts to standardize deployment processes, policies and on the various environments
  • Prepares jobs for processing:
    • Prepares complex jobs on in model and production environments. 
    • Works with development teams to prepare or revise job schedules as necessary.

 

Strategy & Planning

Provides consultation to application development teams regarding change management requirements and provides recommendations for both the design and action plans for code promotion and new application/system integration. 

Coordinates with other Infrastructure teams to configure, install, maintain, and upgrade company's various system environments.

Must have a strong working knowledge of

O Mainframe Environment

O Windows Servers

O Linux and UNIX systems

O iSeries-AS/400

O Scheduling Tools

O Powershell

Ensures high level integration of application development with IT policies and strategies.

O SOX, IT governance, data strategy, security, and other IT functions.

Makes and executes on well-thought-out decisions on the most complex or ambiguous issues.

Production Support

Participates in outage situations and collaborates with other IT teams to restore the production environment. 

Resolves problems in model/production by diagnosing system/application and takes corrective action. 

Assesses and monitors operating environment for performance, capacity and system availability.  Makes recommendations for changes as needed.

Disaster Recovery

Partner with Application Development, Infrastructure, and BCP teams to help develop/ maintain Application Recovery Plans

Participate in DR exercises with the BCP coordinator and the Application Development teams 

In event of a disaster:

Coordinate with DR Coordinator and senior leadership on recovery plans

Validate application, infrastructure, data readiness based on application priority determined by BCP plan and senior leadership.

Once application readiness is confirmed, coordinate activities to restart application processing.

Work Experience, Education, Certification / Training Required:
  • Associate, Bachelor's Degree or equivalent work experience required.
  • Greater than 2 years of professional IT experience in an organization with complex, multi-tiered technical solutions including a mainframe.  
  • Minimum of 2 years' experience with a change control processes.
  • Strong understanding of Distributed Systems environments.
  • Minimum of 2 years working with scheduling and change/release management software.
Knowledge, Skills and Abilities Required:
  • Strong technical and analytical skills with a track record of resolving complex issues.
  • Broad work history and knowledge of the following technologies and their uses:
  • Windows Server, UNIX, Linux, iSeries-AS/400, BMC Control M, Workload Automation Tools, powershell.
  • Excellent organizational skills.
  • Highly self-motivated with ability to work independently.
  • Excellent oral and written communications skills including the development of procedural documentation and meeting materials.
  • Has the ability to work effectively under very tight deadline pressures as well as plan, schedule, and execute multiple concurrent activities.
  • Strong customer service orientation.
  • Knowledge of scheduling and change technologies. 
  • On-call availability. Once every six weeks
$70,000 - $102,667 a year
Protective's targeted salary range for this position is $70,000 to $102,667. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. 
Employee Benefits:  
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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