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Protective Life
Protective Life

40 Protective Life Customer Service Representative Jobs Hiring Near You

Protective

Customer Service Specialist

Saint Louis, MO

$41K - $45K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... In this role, you will be responsible for providing exceptional service to our customers. You will ...

Protective

Customer Service Specialist

Saint Louis, MO · On-site

$41K - $45K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... In this role, you will be responsible for providing exceptional service to our customers. You will ...

Protective

Sr Associate Regulatory

Birmingham, AL

$90K - $110K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... or representatives Partner with the business and divisional compliance units when required ...

Protective

Sr Associate Regulatory

Birmingham, AL

$90K - $110K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... representatives * Partner with the business and divisional compliance units when required ...

Protective

IT Operations Technician

Birmingham, AL · On-site

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level ...

Protective

Production Control Analyst

Birmingham, AL

We help protect our customers against life's uncertainties. Regardless of where you work within the ... Manage the IT service management lifecycle to enable beneficial changes to be made with minimum ...

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Protective Life Jobs Information

Do workers at Protective Life get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Protective Life pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

At Protective Life, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

Is the health insurance from Protective Life affordable enough for their workers?

Only some people say the health insurance costs are okay.
58% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Protective Life?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

How easy is it to get time off at Protective Life?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Protective Life managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

Do jobs at Protective Life spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

How easy is it to take sick days at Protective Life?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Protective Life good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Protective Life feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Protective Life?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Protective Life recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Protective Life?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Protective Life?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Protective Life’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Protective Life is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Protective Life?

What are the most popular categories at Protective Life?

Infographic showing various Customer Service Representative job openings at Protective Life in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, and 28% Hybrid job distribution.

Customer Service Specialist

Protective

Saint Louis, MO

$41K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Protective Life rating

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

123rd of 315 rated insurance

Job description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution.
 
This is an in-office position at Protective's office in St. Louis. 
Responsibilities:
   Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience.
   Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner.
   Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately.
   Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary.
   Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction.
   Provide accurate and up-to-date information about products, services, policies, and procedures.
   Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions.
   Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards.
   Recommend opportunities for improvement of our customer service processes and interactions.
   Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities.
Knowledge, Skills, Attributes:
   Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently.
   Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
   Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated. 
   Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
Requirements:
   Previous customer service experience in an inbound call center or similar environment is strongly preferred.
   Experience using various modern computer systems, software applications, and communication tools.
   Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations.
   High school diploma or equivalent; some college education preferred.
   Flexibility to work in shifts, including evenings, weekends, and holidays, as required.  
$41,600 - $45,000 a year
Protective's targeted salary range for this position is $41,600 to $45,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
 
About Us - Asset Protection 
Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.

Employee Benefits:  
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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