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Protective Life
Protective Life

60 Protective Life Customer Service Representative Jobs Hiring Near You

Protective

Vice President, APD Controller

Chesterfield, MO · On-site

$200K - $250K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... This role provides enterprise-level oversight of APD's portfolio, including extended service ...

Protective

Vice President, APD Controller

Birmingham, AL · On-site

$200K - $250K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... This role provides enterprise-level oversight of APD's portfolio, including extended service ...

Protective

Sr Associate Regulatory

Birmingham, AL · On-site

$90K - $110K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... or representatives Partner with the business and divisional compliance units when required ...

Protective

Sr Associate Regulatory

Birmingham, AL

$90K - $110K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... or representatives Partner with the business and divisional compliance units when required ...

Protective

Sr Associate Regulatory

Birmingham, AL

$90K - $110K/yr

We help protect our customers against life's uncertainties. Regardless of where you work within the ... representatives * Partner with the business and divisional compliance units when required ...

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Protective Life Jobs Information

Do workers at Protective Life get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Protective Life pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

At Protective Life, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

Is the health insurance from Protective Life affordable enough for their workers?

Only some people say the health insurance costs are okay.
58% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Protective Life?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between October 2025 and July 2026.

How easy is it to get time off at Protective Life?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Protective Life managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

Do jobs at Protective Life spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and April 2025.

How easy is it to take sick days at Protective Life?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Protective Life good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Protective Life feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Protective Life?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Protective Life enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Protective Life recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Protective Life?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Protective Life?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Protective Life’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Protective Life is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Protective Life?
What are the most popular categories at Protective Life?
Infographic showing various Customer Service Representative job openings at Protective Life in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, 22% Hybrid, and 11% Remote job distribution.

Customer Service Representative (StarGard)

Protective

La Mesa, CA

$20 - $25/hr

Full-time

Re-posted 23 days ago

Protective Life rating

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

116th of 304 rated insurance

Job description

The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

At this time, a Customer Service Representative is needed to assist all customer needs. Customer Service Representative responds to inbound calls in a timely manner while providing the utmost customer service.

This Customer Service Representative role offers flexible work arrangements, including onsite or hybrid options. The standard schedule is 8:00 AM – 5:00 PM PST. ** Local Applicants are encouraged to apply. 

Compensation: $20.00 - $25.00 per hour depending on experience. Exceptional Benefits Package!

For more information on our Product: https://youtube.com/@StargardGPS.?si=ZYyhfL9ejNzU06XF

https://alllinesdealerservices.com

Essential Functions:
  • Respond to inbound calls in a timely manner using the utmost professionalism.
  • Take detailed notes of conversations. Provide that information in Five9.
  • Pull accounts up in the system.
  • Handle general question calls.
  • Refers to Dealer Notes for guidance on a regular consistent basis.
  • Confers with team lead/supervisor when unsure of how to guide a customer.
  • Escalates irate customers to supervisor.
  • Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
  • Strives to enforce and live the Portfolio philosophy every day.
  • Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks).
Education and Qualification Requirements:
  • High School Diploma or equivalent.
  • Previous customer service experience over the phone or in person in an automotive-related industry.
  • Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times.
  • Strong computer skills especially in navigating the internet and conducting research.
  • Process-driven.
  • Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers.
  • Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
Preferred Requirements:
  • Strong understanding of ALDS contracts
  • Strong communication skills both written and verbal.
  • Ability to navigate through multiple computer software programs.
Work Environment and Physical Requirements:
  • Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
  • Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
  • Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
  • Ability to frequently sit for long periods of time.
  • Ability to hear and talk, both in person and by phone.
  • Ability to spend extended hours in front of a computer screen

Protective’s targeted compensation for this position is $20.00 - $25.00, hourly.  Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits:  
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What Protective Life employees say

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