Plug Power
Plug Power

63 Plug Power Customer Service Representative Jobs Hiring Near You

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Showing results 41-60

Plug Power Jobs Information

Do workers at Plug Power get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Plug Power pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.

At Plug Power, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
87% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Plug Power affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Plug Power?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at Plug Power worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Plug Power workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Plug Power workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Plug Power?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Plug Power managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Plug Power spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Plug Power?

Most people find it easy to take sick days.
97% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Plug Power good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and November 2025.

Do people at Plug Power feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Plug Power?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Plug Power?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Plug Power?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Plug Power’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Plug Power is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

Infographic showing various Customer Service Representative job openings at Plug Power in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Senior Systems Engineer - Fuel Cell Systems

Plug Power, Inc.

Albany, NY • On-site

$103K - $142K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


Plug Power rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

386th of 495 rated machine equipment manufacturers


Job description

Senior Systems Engineer - Fuel Cell Systems

Status: Exempt (Salaried)

Department: Fuel Cell Platforms - Systems Engineering

Position Summary

Plug is building the global hydrogen ecosystem. We are the only company delivering a complete hydrogen platform, from production and liquefaction to storage, delivery, and power generation. They are integrated, end-to-end solutions designed to make hydrogen work at industrial scale across regions, industries, and applications.

The Senior Systems Engineer serves as the technical authority for systems architecture within Plug's Hydrogen PEM fuel cell product development - translating customer requirements into system and subsystem architecture, owning requirement traceability through production release, and leading cross-functional teams through structured stage-gate development. The ideal candidate brings deep systems engineering fundamentals, experience launching industrialized products in a regulated environment, and the ability to drive alignment across mechanical, electrical, controls, and software disciplines. Fuel cell experience is a plus; a track record of bringing complex power or energy systems from concept to production is the core requirement. This position reports to the Senior Manager of Systems Engineering - Fuel Cells Platforms and is located at our facility in Slingerlands, NY.

Core Duties and Responsibilities

System Architecture & Requirements

  • Lead development of fuel cell system and subsystem architectures that satisfy customer requirements and business objectives; translating customer needs into verifiable system, subsystem, and component-level requirements
  • Own requirement traceability (MBSE or document-based) from customer input through verification closure; manage system-level risk register throughout the product development lifecycle
  • Define energy management architecture for hybrid fuel cell and battery systems based on customer load profiles, duty cycles, and application requirements; optimize power and energy sizing across fuel cell stack and battery
  • Perform engineering trade studies and system-level analyses to evaluate design options, quantify performance margins, and support architecture down-selection decisions

Cross-Functional Integration & Standards Compliance

  • Serve as the systems engineering integration lead across mechanical, electrical, controls, thermal, and software disciplines; identify and resolve interface risks and requirement conflicts early in the design cycle
  • Ensure system designs comply with applicable codes and standards including NFPA 2, SAE, ISO, and UL hydrogen and fuel cell requirements; support regulatory approvals and certification activities
  • Lead cross-functional FMEA, hazard analysis, and risk mitigation efforts across fuel cell system and related subsystems; represent Systems Engineering at DFMEA and safety reviews

Stage-Gate Program Execution

  • Execute systems engineering activities within Plug Power's stage-gate development framework, owning key milestones: Concept Freeze, Design Freeze, DV/PV, Pilot Build, and Production Release
  • Lead root cause analysis and corrective action efforts for system-level issues; drive resolution across engineering, operations, and supply chain stakeholders
  • Produce and maintain clear engineering documentation including system specifications, test plans, verification matrices, and design review packages; present technical trade-offs at gate reviews and program milestones

Testing, Validation & Field Feedback

  • Define and support system-level test plans and DVP&R aligned to customer use cases, duty cycles, and certification requirements; lead or support execution of system-level testing and data analysis
  • Close the field reliability loop: analyze field performance data, warranty returns, and failure reports; translate findings into system-level requirements updates and design improvements
  • Collaborate with Operations and Manufacturing Engineering on DFM, pilot build readiness, and production launch; support end-of-line test strategy development to ensure system performance is verified at volume
Education and Experience
  • B.S. or M.S. in Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related STEM discipline
  • 5+ years of systems engineering experience in complex products in power, energy, automotive, aerospace, industrial, or equivalent high-reliability industries
  • Proven experience bringing industrialized products from concept through production using structured development frameworks (Stage-Gate, DFSS, V-model, or equivalent), familiarity with Lean product development
  • Demonstrated ability to develop and manage requirements using formal requirement management tools (Jama, DOORS, or equivalent) with full traceability to verification
  • Experience with thermal and fluid system integration in fuel cell or power system products
  • Experience leading cross-functional FMEA and hazard analysis; strong analytical skills with the ability to quantify system trade-offs and present findings to mixed technical and non-technical audiences
  • Proficiency in MATLAB/Simulink for system modeling and analysis; experience with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • Proficiency or experience with simulation tools such as GT Suite, AMESim, or AVL CRUISE is a big plus
  • Experience with Creo or equivalent 3D CAD in a systems integration role
  • Familiarity with hydrogen and fuel cell codes and standards (NFPA 2, SAE J2601, ISO 14687, UL 2267); experience supporting regulatory approvals and agency certification activities
  • Direct experience with PEM fuel cell systems, hydrogen systems, or electrochemical energy systems; familiarity with hybrid energy management strategies is a big plus
  • Experience with LabVIEW or equivalent test automation platforms for system-level test execution
  • Excellent communication and organizational skills; ability to align diverse stakeholders around system architecture decisions; ability to travel up to 25%

Pay Rate:

$95,040.00 - $142,500.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:
Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.
The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
Paid Holidays
Wellness Reimbursement Program
Potential to apply for Tuition Reimbursement
Employee Referral program
Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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