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Plug Power

63 Plug Power Customer Service Representative Jobs Hiring Near You

Plug Power, Inc.

$24.50 - $28.50/hr

This position presents a great amount of exposure to customer personnel and electric lift truck ... Represent Plug Power in a professional manner at all times and in all interactions * Perform other ...

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Plug Power Jobs Information

Do workers at Plug Power get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Plug Power pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.

At Plug Power, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
87% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Plug Power affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Plug Power?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers at Plug Power worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Plug Power workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Plug Power workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Plug Power?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Plug Power managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Plug Power spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Plug Power?

Most people find it easy to take sick days.
97% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Plug Power good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and November 2025.

Do people at Plug Power feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Plug Power?

Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Plug Power recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Plug Power?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Plug Power?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Plug Power’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Plug Power is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Plug Power?

What are the most popular categories at Plug Power?

Infographic showing various Customer Service Representative job openings at Plug Power in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Field Service Technician- Dayton Service Center, OH

Plug Power, Inc.

$24.50 - $28.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Plug Power rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

386th of 495 rated machine equipment manufacturers

Job description

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location.This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location.This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.


Core Duties and Responsibilities

  • Maintenance and service of fuel cells at customer sites.

  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.

  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.

  • Providing on-call and emergency support service to customers as required

  • Purchasing tools, equipment, and parts for customer service and support as required.

  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.

  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.

  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.

  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.

  • Exhibiting and enforcing safety procedures in the field or customer sites.

  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws

  • Represent Plug Power in a professional manner at all times and in all interactions

  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework

  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting

  • Formal training and education may be also considered in lieu of direct experience

  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle

  • Must be able to lift 50 pounds on regular basis unassisted

  • Knowledge of lift truck operation and applications is highly preferred

  • General mechanical aptitude is required

  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook

  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels

  • Excellent verbal and written communication skills

  • Creativity in solving technical problems

  • Ability to work independently

  • Uncompromising dedication to quality

  • Exceptional time management skills with the ability to handle multiple tasks

  • Punctual and reliable

  • Technician must provide own standard set of tools - specific fuel cell tools to be provided by Plug power

Pay Rate:

$24.50 - $28.50

We offer a fantastic total rewards package at Plug, and a brief summary is below:
Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.
The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
Paid Holidays
Wellness Reimbursement Program
Potential to apply for Tuition Reimbursement
Fertility and Family Building Benefit
Employee Referral program
Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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