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Radnor, PA · Remote
$60K - $72K/yr
P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...
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Be Seen First
Radnor, PA · Remote
$60K - $72K/yr
P&C Insurance Customer Service Representative (CSR) Location: Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance distribution platform. We partner with ...
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Lacey, WA · On-site
$40K - $60K/yr
We are seeking a motivated, detail-oriented Internal Customer Service Representative (CSR) to join our growing Farmers Insurance agency in Lacey, WA. This is a full-time, in-office role designed for ...
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Jessica Lyng Allstate Agency in Decatur, Alabama, is looking for a bright and empathetic Licensed Insurance Customer Service Representative to join our close-knit team. We believe in creating a warm ...
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Huntsville, AL · On-site
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Jessica Lyng Allstate Agency in Decatur, Alabama, is looking for a bright and empathetic Licensed Insurance Customer Service Representative to join our close-knit team. We believe in creating a warm ...
Mccook, NE · On-site
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Experience as an insurance customer service representative or other insurance position is preferred but we will train the right person. * Excellent verbal and written communication skills as well as ...
Mccook, NE · On-site
$36K - $50K/yr
Experience as an insurance customer service representative or other insurance position is preferred but we will train the right person. * Excellent verbal and written communication skills as well as ...
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$60K - $72K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 11 days ago
P&C Insurance Customer Service Representative (CSR)
Location: Radnor, PA (Remote)
Job Type: Full-Time
About Us
Ascension Agent Group is a growing P&C insurance distribution platform. We partner with independent Agents and Agencies to help them run and grow their books of business. We're looking for a friendly, reliable CSR to support our Agents and their customers.
Position Summary
We're seeking a Customer Service Representative to handle day-to-day service needs for our Agency Partners and their clients. This is a service-focused role — you'll be on the phone regularly with both Agents and policyholders. Prior insurance agency experience is required — you'll bring the industry know-how, and we'll train you on our specific processes and systems.
Responsibilities
• Field inbound calls and emails from Agents and customers regarding policy service needs
• Make outbound calls to agents and customers as needed
• Contact carriers as needed on behalf of Agents or customers (e.g., coverage questions, claims status, policy changes)
• Process policy service requests (endorsements, ID cards, billing questions, etc.)
• Provide accurate, timely, and friendly service on every interaction
• Document all customer and Agent interactions per company procedure
• Escalate issues appropriately when outside scope of role
• Other duties as assigned
Qualifications
• Active Property & Casualty (P&C) insurance license required
• Prior experience working in an independent insurance agency required
• Comfortable handling a high volume of phone calls
• Commercial lines knowledge a plus, but not required
• Strong customer service and communication skills
• Detail-oriented with good follow-through
• Ability to work well in a fast-paced environment
What We Offer
• $60,000–$72,000 total compensation
• Paid Time Off (up to 25 days per year)
• Health Benefits & 401(k)
• Opportunity to grow with an expanding company
• Supportive team environment with hands-on training on our processes