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30 Onpay Customer Success Manager Jobs Hiring Near You

OnPay

Tax Resolution Analyst

Atlanta, GA · On-site

$25 - $30/hr

About OnPay OnPay is a fast-growing software company headquartered in Atlanta, offering a modern ... Customer-service mindset: clear communication, patience, and professionalism when working with ...

OnPay

Benefits Consultant

Atlanta, GA · Remote

$120K - $140K/yr

About OnPay OnPay is a fast-growing software company headquartered in Atlanta, offering a modern ... Customer-service mindset: clear communication, patience, and professionalism when working with ...

OnPay

Benefits Consultant

Atlanta, GA · On-site

$120K - $140K/yr

About OnPay OnPay is a fast-growing software company headquartered in Atlanta, offering a modern ... Customer-service mindset: clear communication, patience, and professionalism when working with ...

OnPay

Staff Engineer

Atlanta, GA · On-site

... OnPay. You will work with product leaders, engineering leaders, and Customer Support teams to ... Manages larger refactors and/or system upgrades and helps others to do the same or participate.

OnPay

Tax Resolution Analyst

Atlanta, GA · Remote

$25 - $30/hr

About OnPay OnPay is a fast-growing software company headquartered in Atlanta, offering a modern ... Customer-service mindset: clear communication, patience, and professionalism when working with ...

OnPay

Staff Engineer

Atlanta, GA · On-site +1

... OnPay. You will work with product leaders, engineering leaders, and Customer Support teams to ... Manages larger refactors and/or system upgrades and helps others to do the same or participate.

OnPay

Staff Engineer

Atlanta, GA · On-site

... OnPay. You will work with product leaders, engineering leaders, and Customer Support teams to ... Manages larger refactors and/or system upgrades and helps others to do the same or participate.

OnPay

Staff Engineer

Atlanta, GA · On-site +1

... OnPay. You will work with product leaders, engineering leaders, and Customer Support teams to ... Manages larger refactors and/or system upgrades and helps others to do the same or participate.

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Infographic showing various Customer Success Manager job openings at Onpay in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 53% Physical, and 47% Remote job distribution.

Tax Resolution Analyst

OnPay

Atlanta, GA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

About OnPay
OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We're currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!
Learn more at OnPay.com
If you're someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that's redefining what payroll software should be.
The Role
The Tax Resolution Analyst (Tax Amendments) is responsible for resolving complex federal, state, and local payroll tax discrepancies, with a primary focus on preparing, submitting, and auditing amended payroll tax returns. This role requires deep technical knowledge of payroll tax laws, strong analytical skills to audit historical payroll records, and direct experience working with government tax agencies (IRS and state/local tax authorities) to clear tax notices, abate penalties, and reconcile payroll tax accounts.
What You'll Do
  • Prepare, review, and file federal, state, and local amended tax returns (e.g., Form 941-X, Form 940-X, W-2c, state quarterly amended returns, and local tax reconciliations).
  • Recalculate historical taxable wages, tax withholdings, and employer contributions to ensure proper compliance and accurate adjustment calculations.
  • Reconcile gross-to-net payroll data against quarterly and annual tax filings to pinpoint discrepancies.
  • Investigate, track, and resolve tax notices, penalty assessments, and tracer letters from federal, state, and local jurisdictions.
  • Communicate directly with tax agency representatives to discuss agency adjustments, secure penalty abatements, and negotiate resolution timelines.
  • Perform root-cause analysis on tax errors to prevent recurring agency notices and compliance issues.
  • Maintain detailed documentation and audit trails for all filed amendments and tax correspondence.
  • Stay current on changing federal, state, and local payroll tax legislation affecting amendments and filing guidelines.
  • Perform other related duties as assigned.

What You Bring
  • Hands-on experience navigating IRS e-services and state government tax portals.
  • Exceptional attention to detail, strong problem-solving capabilities, and clear written/verbal communication skills for agency negotiations.
  • Adaptable and comfortable operating in a fast-paced, startup-like environment.
  • Team-oriented, resilient, proactive and solutions-focused.
  • Customer-service mindset: clear communication, patience, and professionalism when working with stakeholders.
  • Ability to manage multiple requests and prioritize effectively.
  • Must be highly organized, dependable and self-disciplined with a strong work ethic.
  • Solid analytical skills, ability to learn at a fast pace.

Education and Experience
  • 3-5 years of dedicated experience in payroll tax processing, payroll auditing, or payroll tax resolution, with demonstrated expertise in filing multi-state tax amendments (Form 941-X, W-2c, etc.).
  • Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience.
  • Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) preferred.

Why OnPay?
  • Momentum that matters: We're backed by over $100MM in new funding and scaling rapidly.
  • Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
  • Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta's Ponce City Market if you reside in the Atlanta metro area.
  • Competitive compensation: Base salary + bonus + stock options = real upside for high performers.
  • Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.
  • Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.
  • Client-first ethos: OnPay is built on a culture of transparency and service - from our transparent pricing to our commitment to making small business simpler.

Location & Compensation
  • Remote (U.S.) | Atlanta HQ Optional
  • Compensation includes a pay range of $25.00 to $30.00. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com
Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com
OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.
Department Operations Locations Atlanta, Remote

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