24 Onpay Customer Success Manager Jobs Hiring Near You

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

The Team:

Partnerships is a key growth engine at OnPay. Our team sources new partners and expands existing relationships to drive meaningful growth. We win together, celebrate often, and reward performance. If you want to represent a category-defining product with real ownership, this is your team.

OnPay’s Channel Partner ecosystem is growing rapidly. As an Associate Account Manager, you will work alongside our Partner Sales and Account Management teams to support partners across all channels. This role is integral to driving successful partner acquisition, onboarding, retention, and expansion.

What You’ll Do:

• Kickoff & Alignment: Support Channel Partners by organizing kickoff calls and developing agendas tailored to their needs.

• Process Expertise & Risk Mitigation: Master the OnPay platform and onboarding requirements to identify issues, troubleshoot risks, and ensure successful Channel Partner launches.

• Launch Planning: Collaborate with Channel Partners and internal teams to develop clear onboarding plans with milestones and delivery dates.

• Project Management: Leverage internal tools (i.e. CRM) to ensure visibility and accountability throughout the onboarding process for all stakeholders.

• Partner Product Support: Stay current on OnPay’s product roadmap to guide channel partners through new product launches, functionality, and troubleshoot setup.

What You Bring:

• Project management, implementation, and/or partner management experience.

• High attention to detail with a track record of cross-functional execution and meeting deadlines.

• Demonstrated ability to stay organized, prioritize effectively, and thrive under strict deadlines in a fast-paced environment.

• Strong relationship management skills.

• Background in payroll and HCM SaaS ecosystems a plus.

Why OnPay?

• Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

• Lead engine that delivers: Our marketing and partner network drives thousands of qualified leads monthly — you’ll always have warm opportunities to close.

• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

• Competitive compensation: Base salary + commission + stock options = real upside for high performers.

• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

• Growth culture: Join a team with deep payroll expertise, modern SaaS momentum, and a genuine commitment to helping employees grow their careers.

• Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

Remote (U.S.) | Atlanta HQ Optional

Compensation includes a base salary range with uncapped commission (OTE $62,000 -$72,000). Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com.

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com

EEO Statement

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.