60 Odyssey Customer Service Representative Jobs Hiring Near You

Manager, Bulk Procurement
Charlotte, NC
About Odyssey Logistics
Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.
Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.
What Sets Us Apart:
Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.
Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.
At Odyssey, you are not just part of a company; you are part of building what comes next.
The Role:
Work Model: Hybrid
Work Schedule: Monday - Friday 8:00 am - 5:00 pm
Travel Requirements: Minimal
Supervisory Responsibilities: Yes
Reports to: Sr. Director, Logistics Procurement
*All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.
Summary / Primary Role:
The Manager, Bulk Procurement, supports the strategy, execution, and continuous improvement of dry and liquid bulk procurement activities across Odyssey's business units. This role is responsible for running procurement events, executing sourcing strategies, supporting carrier engagement, monitoring performance, and providing market insights to internal stakeholders. Working under the guidance of the Director, the Manager, Bulk Procurement helps streamline end-to-end bulk sourcing processes to ensure responsiveness to market conditions while delivering competitive cost, consistent service, and operational reliability.
What You'll Do:

• Procurement Execution & Strategy
  • Execute dry and liquid bulk procurement strategies developed in partnership with the Director.
  • Lead mid-size and support large-scale bulk sourcing events across Odyssey's businesses.
  • Develop network-based transportation solutions that deliver cost competitiveness and meet service requirements.
  • Conduct detailed bid analysis, optimize routing guides, and recommend award scenarios.
• Management & Market Insight
  • Build and maintain strong working relationships with key Logistics Service Providers (LSPs) across all levels.
  • Support the Director in managing strategic carrier relationships and ensuring adherence to performance expectations.
  • Monitor carrier KPIs (OTD, acceptance, cost, compliance) and recommend corrective actions when performance falls below targets.
  • Track market trends and provide relevant insights to internal teams to support pricing, planning, and budget processes.
• Stakeholder Collaboration
  • Partner with business unit procurement and operations teams to understand requirements and deliver solutions aligned with cost and service goals.
  • Support customer-facing discussions by providing procurement and market perspectives as needed.
  • Collaborate with Master Data teams to ensure accurate routing data setup and maintenance.
• Process Improvement & Governance
  • Support continuous improvement initiatives to streamline procurement processes, enhance visibility, and improve carrier engagement.
  • Contribute to strategies for managing the long-tail carrier base to reduce risk and improve performance.
  • Ensure compliance with organizational procurement policies, procedures, and corporate governance standards.
• Operational Responsibilities
  • Assist in negotiations for contracts and service agreements under the guidance of the Director.
  • Serve as a point of escalation for carrier performance issues within the bulk procurement function.
  • Prepare reporting, analysis, and summaries to support executive decision-making.
  • Perform all other duties and projects, as assigned.

What You Bring:

• Bachelor's degree required, preferably in Business Administration, Supply Chain, or a related field. An advanced degree in business administration is preferred.
• 5+ years of logistics or supply chain experience
• 3+ years transportation related procurement experience (sourcing, contracting, category and supplier management).
• Strong analytical, negotiation, and problem-solving skills.
• Ability to manage multiple RFP events and projects concurrently.
• Excellent communication and interpersonal skills across all levels of the organization.
• Demonstrated ability to collaborate effectively with cross functional partners.

Benefits:
We offer a comprehensive and competitive compensation and benefits package, including:
• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Visit us at: www.OdysseyLogistics.com/careers
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.