20 Odyssey Customer Service Representative Jobs Hiring Near You

Business Development Representative, Freight Brokerage
About Odyssey Logistics
Odyssey Logistics is a global logistics and supply chain partner helping businesses improve performance through integrated, end-to-end solutions.
We combine transportation, technology, and logistics expertise across a broad network of services, including freight brokerage, 3PL and 4PL managed services, multimodal and intermodal transportation, warehousing, trucking, Jones Act ocean transportation, and customs brokerage.
Today, Odyssey supports more than 6,000 customers worldwide, delivering scalable, data-driven solutions for complex supply chains. What began with a single customer has grown into a dynamic global organization focused on performance, precision, innovation, and long-term partnership.
At Odyssey, you will not simply join a company. You will help build what comes next.
What Sets Us Apart
Logistics moves quickly, and so do we. Our work is fast-paced, collaborative, and focused on solving real business challenges for our customers.
We are looking for people who take ownership, think strategically, act with urgency, and turn opportunities into results. Our culture is guided by five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These values shape how we make decisions, support our customers, and work together as a team.
The Opportunity
Are you a motivated sales professional who enjoys building relationships, opening doors, and turning conversations into new business?
As a Business Development Representative, Freight Brokerage, you will play a key role in growing Odyssey's freight brokerage business. You will identify prospective shippers, uncover supply chain challenges, and introduce solutions that help customers move freight more efficiently and reliably.
This is an opportunity to build a meaningful pipeline, develop long-term customer relationships, and directly contribute to the growth of a global logistics organization. You will have access to Odyssey's operational expertise, service capabilities, and collaborative internal teams to help you succeed.
Work Model: Hybrid, onsite Monday through Thursday and remote on Fridays
Travel Requirements: Travel may be required
Supervisory Responsibilities: None
Reports To: Senior Manager, Client Success
Compensation: Competitive base pay with a lucrative incentive program
What You'll Do
Build and Grow Your Pipeline
• Conduct high-volume outbound prospecting through phone calls, email, LinkedIn, and other digital sales tools.
• Identify and pursue mid-market shippers with meaningful freight spend and complex transportation needs.
• Research target industries, supply chain profiles, and key decision-makers to create effective outreach strategies.
• Build and maintain a qualified pipeline that includes ongoing transportation needs, RFP opportunities, seasonal demand, and project-based freight.
• Consistently generate new conversations, meetings, and sales opportunities.
Develop Customer Solutions
• Lead discovery conversations to understand prospective customers' transportation challenges, priorities, and goals.
• Position Odyssey's freight brokerage and 3PL capabilities as solutions to customer needs.
• Develop proposals, service presentations, and pricing strategies tailored to each opportunity.
• Communicate Odyssey's value proposition clearly and confidently to stakeholders and decision-makers.
• Stay informed about freight market conditions, industry developments, and competitor activity.
Win and Launch New Business
• Manage relationships with newly secured customers during the initial onboarding period.
• Collaborate closely with operations, pricing, and account management teams to support a smooth customer launch.
• Monitor initial shipment activity to confirm pricing, service expectations, and carrier performance.
• Maintain proactive communication with customers during onboarding to build trust and quickly resolve concerns.
• Help transition established accounts to the appropriate account management team while maintaining a positive customer experience.
Maintain Accurate Sales Activity
• Keep complete and accurate records of prospecting activity, customer interactions, opportunities, and pipeline stages in the CRM.
• Track and report prospecting activity, conversion rates, opportunities, and overall pipeline health.
• Share customer feedback, market insights, recurring challenges, and potential process improvements with internal teams.
• Align business development efforts with Odyssey's overall brokerage revenue and growth objectives.
What You Bring
• Two to four years of freight brokerage, third-party logistics, or transportation sales experience preferred.
• Demonstrated success in B2B prospecting, relationship development, and moderately complex sales cycles.
• Knowledge of truckload, less-than-truckload, expedited, intermodal, or related freight solutions.
• Strong verbal and written communication skills.
• The confidence and professionalism to engage and influence business decision-makers.
• A self-motivated, resilient, and results-oriented approach to sales.
• Strong organizational skills and the ability to manage multiple prospects and priorities.
• Experience using CRM platforms such as Salesforce, HubSpot, or a similar system.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Bachelor's degree in business, supply chain, logistics, or a related field preferred.
Why Join Odyssey?
At Odyssey, your work will have a direct impact on our customers and our continued growth. You will be supported by experienced logistics professionals, a broad portfolio of transportation solutions, and a collaborative team committed to winning together.
This role offers the opportunity to:
• Build a book of business within an established global logistics organization.
• Earn meaningful incentives based on your performance.
• Develop expertise across multiple freight and supply chain solutions.
• Partner with experienced operations and account management teams.
• Grow your sales career in a fast-moving and evolving industry.
Benefits
Odyssey offers a comprehensive and competitive compensation and benefits package, including:
• Multiple medical plan options with FSA and HSA choices
• Dental insurance
• Vision insurance
• Company-paid life and disability insurance
• 401(k) plan with company match
• Paid time off and company holidays
• Employee Assistance Program
• Company health and wellness program
• Discounts with preferred vendors
No relocation allowance will be considered unless specifically addressed.
Applicants must be currently authorized to work in the United States.
Our Commitment to Inclusion and Equal Opportunity
At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings.
Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways.
All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, including pregnancy, childbirth, and pregnancy-related conditions; gender identity or expression, including transgender status; sexual orientation; marital status; military service and veteran status; physical or mental disability; genetic information; or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Visit us at: www.OdysseyLogistics.com/careers
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.