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Job Summary:
The Confederated Tribes of Siletz Indians is seeking a Network Systems Administrator to manage daily operations of communication systems and provide technical support for over 500 devices. The role involves system administration, network infrastructure maintenance, and ensuring high availability of IT services while delivering excellent customer service to users.
Responsibilities:
• Provide a friendly and knowledgeable presence for the Information Technology (IT) Department. Use excellent customer service skills and good judgment when responding to inquiries from internal customers. Escalate matters as needed.
• Deliver excellent customer service while providing technical support to users regarding the various network services and software applications. Provide support for MS Office and other office automation software.
• Answer technical questions from employees. This includes travel to all work sites as needed.
• Perform system administration tasks on Windows network systems, desktop operating systems, Exchange email and Internet connectivity.
• Perform system and data backup and retrieval.
• Maintain and configure network infrastructure.
• Integrate new technologies into existing network infrastructure as needed.
• Consistently analyze, monitor and evaluate network and systems performance, including printing, file sharing and e-mail services.
• Perform routine audits of systems and software through remote access software.
• Ensure the network infrastructure remains in an operational state with high availability.
• Design, monitor, enhance and enforce security guidelines and IT policies & procedures. This includes setting spam and content filters and monitoring e-mail as training and educating employees in how to avoid infiltration by viruses, worms, etc. Administer anti-virus software.
• Install and configure system software, networking software and application software. Monitor software usage and ensure consistent with licensing. Maintain software and licensing inventory.
• Plan, design, evaluate, procure and install software and hardware upgrades, reconfiguration and patches where needed to optimize performance.
• Manage all information technology purchases throughout the organization.
• Perform preventive maintenance on technology infrastructure.
• Troubleshoot and resolve hardware, network and connectivity problems. Analyze and resolves software problems.
• Identify, recommend and assist with new technology and automation research, development and adoption. This includes always looking for ways to improve efficiency, quality and service to Tribal employees.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technologies or related field - OR - an equivalent combination of education and/or experience.
• One year of supervisory experience preferred.
• Ability to support and coordinate EHR system (NextGen) operations.
• Ability to prioritize and respond to issues that impact clinical workflows and patient care.
• Ability to coordinate with clinic leadership and vendors on outages or changes.
• Ability to ensure systems meet security and compliance requirements (HIPAA, access controls).
• Ability to support clinical device environments (workstations, printers, peripherals).
• Knowledge of assisting customers in a networked office environment and managing projects and skills to perform the duties and responsibilities below.
• Knowledge of current technological knowledge and be able to remain current throughout employment through network, training, and certification.
• Knowledge of computer operations, software applications, network fundamentals, and data process equipment.
• Experience in providing excellent customer service, communication (verbal and written), organization, time management/prioritization, project management, and attention to detail.
• Experience in following oral and written instruction.
• Must be able to travel to tribal area offices and work outside normal working hours as needed.
• Must possess a valid Oregon State driver's license, insurance and be eligible to drive a GSA vehicle.
Company:
Confederated Tribes of Siletz Indians is a government organization that provides healthcare, housing, and education services. Founded in 1855, the company is headquartered in Siletz, USA, with a team of 201-500 employees. The company is currently Growth Stage.