This role will initiate, cultivate relationships with customer decision-makers, C-suite and key ... Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.
Nextgen
35 Nextgen Customer Success Manager Jobs Hiring Near You
This role will initiate, cultivate relationships with customer decision-makers, C-suite and key ... Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.
Senior Data Platform Engineer
$108K - $147K/yr
... Manager and related integrations ... Partner with Finance, Accounting, Product, Sales, Customer Success, HR, and IT to translate ...
Senior Data Platform Engineer
$108K - $147K/yr
... Manager and related integrations ... Partner with Finance, Accounting, Product, Sales, Customer Success, HR, and IT to translate ...
The Product Manager, NextGen Office (NGO) owns the product strategy, roadmap, and delivery for one ... Collaborate with sales, marketing, and customer support teams to ensure alignment and successful ...
The Product Manager, NextGen Office (NGO) owns the product strategy, roadmap, and delivery for one ... Collaborate with sales, marketing, and customer support teams to ensure alignment and successful ...
Manage, motivate, and inspire team success by providing a deep understanding of NextGen products ... customer's business environment and organizational needs. Move leads through the sales pipeline ...
Manage, motivate, and inspire team success by providing a deep understanding of NextGen products ... customer's business environment and organizational needs. Move leads through the sales pipeline ...
Deal Desk, Senior Analyst II
$87K - $109K/yr
... success. * Provides supports to sales on product/service offerings; reviews proposals to ensure ... Salesforce (CRM), Big Machines; advanced theories and principles related to legal, accounting, and ...
Deal Desk, Senior Analyst II
$87K - $109K/yr
... success. * Provides supports to sales on product/service offerings; reviews proposals to ensure ... Salesforce (CRM), Big Machines; advanced theories and principles related to legal, accounting, and ...
Sr. Solution Engineer II
$56.50 - $73/hr
NextGen Certified Professional (NCP). * Certified Practice Management (PM)/Electronic Health ... Exceptional customer focus with effective communication. . Strong interpersonal skills with the ...
Sr. Solution Engineer II
$56.50 - $73/hr
NextGen Certified Professional (NCP). * Certified Practice Management (PM)/Electronic Health ... Exceptional customer focus with effective communication. . Strong interpersonal skills with the ...
Pipefitter
North Charleston, SC · On-site
$24 - $30.75/hr
NextGen Technologies is seeking an experienced Fire Sprinkler Pipe Fitter/Technician to join our ... Coordinate necessary repairs with customers and team members. * Respond to service calls ...
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Pipefitter
North Charleston, SC · On-site
$24 - $30.75/hr
NextGen Technologies is seeking an experienced Fire Sprinkler Pipe Fitter/Technician to join our ... Coordinate necessary repairs with customers and team members. * Respond to service calls ...
Service Coordinator
Las Vegas, NV · On-site
$18 - $23/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... The Service Coordinator will be responsible to work with customer and technician schedules to ...
Service Coordinator
Las Vegas, NV · On-site
$18 - $23/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... The Service Coordinator will be responsible to work with customer and technician schedules to ...
Service Coordinator
Las Vegas, NV · On-site
$18 - $23/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... The Service Coordinator will be responsible to work with customer and technician schedules to ...
Service Coordinator
Las Vegas, NV · On-site
$18 - $23/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... The Service Coordinator will be responsible to work with customer and technician schedules to ...
Pipefitter
North Charleston, SC · On-site
$24 - $30.75/hr
NextGen Technologies is seeking an experienced Fire Sprinkler Pipe Fitter/Technician to join our ... Coordinate necessary repairs with customers and team members. * Respond to service calls ...
Pipefitter
North Charleston, SC · On-site
$24 - $30.75/hr
NextGen Technologies is seeking an experienced Fire Sprinkler Pipe Fitter/Technician to join our ... Coordinate necessary repairs with customers and team members. * Respond to service calls ...
Contract Administrator
Las Vegas, NV · On-site
$18 - $20/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... management and prioritization skills Willingness to grow and improve Customer service oriented ...
Contract Administrator
Las Vegas, NV · On-site
$18 - $20/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... management and prioritization skills Willingness to grow and improve Customer service oriented ...
... customer expectations. * Serve as the primary point of contact throughout the implementation ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
... customer expectations. * Serve as the primary point of contact throughout the implementation ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Contract Administrator
Las Vegas, NV · On-site
$18 - $20/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... management and prioritization skills Willingness to grow and improve Customer service oriented ...
Contract Administrator
Las Vegas, NV · On-site
$18 - $20/hr
Company Description NextGen Protection Companies, Inc. is currently hiring for the position of ... management and prioritization skills Willingness to grow and improve Customer service oriented ...
Technical Advisor
$118K - $119K/yr
... Manager and internal leadership. * Document and validate customer's requirements and map to NextGen functionality. * Create a system blueprint and dataflow diagram for each project. * Conduct ...
Technical Advisor
$118K - $119K/yr
... Manager and internal leadership. * Document and validate customer's requirements and map to NextGen functionality. * Create a system blueprint and dataflow diagram for each project. * Conduct ...
Customer Outcome Management * Define success metrics aligned with customer business objectives ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Customer Outcome Management * Define success metrics aligned with customer business objectives ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Liaison with project managers to build relationships vital to the success of the project. * Direct ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Liaison with project managers to build relationships vital to the success of the project. * Direct ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Liaison with project managers to build relationships vital to the success of the project. * Direct ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Liaison with project managers to build relationships vital to the success of the project. * Direct ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Experience Required: * 1+ year working with software implementation or project management. * 1+ year use NextGen PM or similar practice management software solution. * 2+ years of Customer Service ...
Experience Required: * 1+ year working with software implementation or project management. * 1+ year use NextGen PM or similar practice management software solution. * 2+ years of Customer Service ...
... customer service methodologies. SQL, SAS, or other database management tools; healthcare delivery ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
... customer service methodologies. SQL, SAS, or other database management tools; healthcare delivery ... NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to ...
Sr. Engineer, Governance, Risk & Compliance (TPRM)
$109K - $147K/yr
... management, etc. * Integrate related tools with other systems as needed. * Engage with security ... NextGen methodology for responding to customer security assessments or questionnaires. Education ...
Sr. Engineer, Governance, Risk & Compliance (TPRM)
$109K - $147K/yr
... management, etc. * Integrate related tools with other systems as needed. * Engage with security ... NextGen methodology for responding to customer security assessments or questionnaires. Education ...
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Job description
Job Description:
The Client Success Manager II serves as an advocate with primary responsibility for the overall satisfaction and retention for assigned enterprise client base. This role collaborates with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy. This role will initiate, cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders to forward NextGen Healthcare and client goals.- Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, serving as a trusted advisor and point of escalation.
- Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals.
- Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution.
- Build and maintain strong relationships with client decision-makers, including C-suite leaders and key physician champions, to advance shared objectives.
- Establish and manage a structured cadence of governance, risk management, operational reviews, and communications to ensure delivery excellence and fulfillment of contractual commitments.
- Identify and communicate growth opportunities within existing accounts to support client success and revenue expansion.
- Plan and facilitate regular business reviews (weekly, monthly, quarterly) with clients and relevant internal subject matter experts to track progress and optimize strategic alignment.
- Use client utilization data to identify areas for improved adoption and help clients realize maximum value from their NextGen investment.
- Monitor all aspects of the client experience-project progress, solution adoption, SLA compliance, and goal achievement-while maintaining a centralized client "notebook" for reference.
- Ensure successful implementation and adoption of all purchased solutions, supporting full value realization.
- Proactively assess client health across financial, operational, and risk dimensions, implementing mitigation strategies as needed.
- Provide "voice of the customer" input to product and service teams, contributing to innovation and the development of new offerings.
- Perform additional duties as required to support the overall success of client relationships and organizational goals.
- Perform other duties that support the overall objective of the position.
- Bachelor's degree in business administration/management, healthcare administration/management.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 8 years' account management, sales, services, or related field.
- 6 years' Healthcare Information Technology (HIT) vendor experience.
- 6 years' Healthcare experience in ambulatory or health system.
- 6 years' NextGen experience.
- Successfully managed large multi-million-dollar clients' enterprise software systems and solutions.
- Proven success improving overall client satisfaction, retention and business growth of clients.
- Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.
- Knowledge of:Strong change management knowledge and skills. Strong working knowledge of solutions, business models, business problems and strategic goals. Client-facing, complex, account management and business operations acumen.
- Skill in:Client-focus with excellent communication & interpersonal skills. Executive-Level presentation skills. Strong Project/Account management skills with the ability to manage multiple client engagements and projects concurrently. Advanced critical thinking and problem-solving skills.
- Ability to:Ability to assess a situation, identify next steps, implement an action plan and hold others accountable to deliverables and deadlines; analyze client challenges and provide consultative support; establish productive, professional relationships internally and with key personnel in potential client's organization; work cross-functionally, and actively seek, develop, and proactively contribute to collaborative relationships. Work autonomously, receiving little to no instruction on daily work.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.