NewRez LLC, Coppell, Texas Job Duties: * Understand new requirements from the business teams ... to CRM/Loan Servicing/Marketing systems. * Document the process flow and the design with ...
60 Newrez Customer Service Representative Jobs Hiring Near You
NewRez LLC, Coppell, Texas Job Duties: * Understand new requirements from the business teams ... to CRM/Loan Servicing/Marketing systems. * Document the process flow and the design with ...
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Jr Mortgage Consultant
Buford, GA · On-site
This position is for GUARANTY MORTGAGE SERVICES, a member of the Newrez Family of Companies. At The ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...
Jr Mortgage Consultant
Buford, GA · On-site
This position is for GUARANTY MORTGAGE SERVICES, a member of the Newrez Family of Companies. At The ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...
Loan Officer
Alpharetta, GA · On-site
... NewRez's program guidelines Provide consumers with a superior level of customer service: Quickly and accurately answer all customer inquiries in a professional manner. Obtain all information deemed ...
Loan Officer
Alpharetta, GA · On-site
... NewRez's program guidelines Provide consumers with a superior level of customer service: Quickly and accurately answer all customer inquiries in a professional manner. Obtain all information deemed ...
Jr. Mortgage Consultant
Nashville, TN · On-site
This position is for SHELTER LENDING SERVICES, a member of the Newrez Family of Companies. POSITION ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...
Jr. Mortgage Consultant
Nashville, TN · On-site
This position is for SHELTER LENDING SERVICES, a member of the Newrez Family of Companies. POSITION ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...
Strong customer service skills. * Proficiency with computers in a Windows environment, including ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Strong customer service skills. * Proficiency with computers in a Windows environment, including ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Producing Sales Manager
Columbia, MD · On-site
Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines. Provide consumers with a superior level of customer service: Quickly and accurately answer all ...
Producing Sales Manager
Columbia, MD · On-site
Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines. Provide consumers with a superior level of customer service: Quickly and accurately answer all ...
Mortgage Consultant
Tempe, AZ · On-site
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Mortgage Consultant
Tempe, AZ · On-site
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
High level of professionalism, integrity, and customer service orientation. * Ability to meet ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
High level of professionalism, integrity, and customer service orientation. * Ability to meet ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
... education, customer service and quality management regarding process, product and technology ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
... education, customer service and quality management regarding process, product and technology ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Closing Specialist
Fort Washington, PA · On-site
High level of professionalism, integrity, and customer service orientation. * Ability to meet ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Closing Specialist
Fort Washington, PA · On-site
High level of professionalism, integrity, and customer service orientation. * Ability to meet ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
... education, customer service and quality management regarding process, product and technology ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
... education, customer service and quality management regarding process, product and technology ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Mortgage Consultant
Naples, FL · On-site
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Mortgage Consultant
Naples, FL · On-site
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Ability to connect with borrowers, friendly demeanor, customer service oriented * Ability to work ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Jr Mortgage Consultant
Columbia, MD · On-site
Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...
Jr Mortgage Consultant
Columbia, MD · On-site
Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We're a ... Provide superior customer service. * Meet monthly production goals. * Stay informed of developing ...
Strong internal and external customer service orientation. * Knowledge of standard title processing ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Strong internal and external customer service orientation. * Knowledge of standard title processing ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Strong internal and external customer service orientation. * Knowledge of standard title processing ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Strong internal and external customer service orientation. * Knowledge of standard title processing ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Title Processor
Fort Washington, PA · On-site
Strong internal and external customer service orientation. * Knowledge of standard title processing ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Title Processor
Fort Washington, PA · On-site
Strong internal and external customer service orientation. * Knowledge of standard title processing ... Why Newrez We're a great place to work because we invest in what matters: your career, your ...
Loan Partner
Alpharetta, GA · On-site
$36K - $45K/yr
Provide consumers with a superior level of customer service. * Stay informed of developing trends ... Newrez hosts a giving portal where we provide employees an abundance of resources to search for an ...
Loan Partner
Alpharetta, GA · On-site
$36K - $45K/yr
Provide consumers with a superior level of customer service. * Stay informed of developing trends ... Newrez hosts a giving portal where we provide employees an abundance of resources to search for an ...
Newrez Jobs Information
What is it like to work at Newrez?
Newrez is a mortgage lender that prioritizes a collaborative and dynamic work environment, fostering a culture of innovation and teamwork among its employees.
The company's structure is designed to support a fast-paced and customer-centric approach, with teams working together to deliver exceptional mortgage experiences. Newrez's mission is to empower homeowners and homebuyers through accessible and personalized mortgage solutions.
Working at Newrez may appeal to candidates who are passionate about the mortgage industry and eager to contribute to a company that is committed to making a positive impact on people's lives through homeownership.
The company's structure is designed to support a fast-paced and customer-centric approach, with teams working together to deliver exceptional mortgage experiences. Newrez's mission is to empower homeowners and homebuyers through accessible and personalized mortgage solutions.
Working at Newrez may appeal to candidates who are passionate about the mortgage industry and eager to contribute to a company that is committed to making a positive impact on people's lives through homeownership.
What makes Newrez an attractive place to work?
Newrez is a leading mortgage lender that has established itself as a prominent player in the financial services industry, known for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative culture, cutting-edge technology, and a focus on employee growth and development, making it an attractive destination for professionals seeking a dynamic and supportive workplace. By joining Newrez, individuals can leverage their skills to drive business success, contribute to the company's mission, and pursue opportunities for advancement in a rapidly evolving industry.
Do workers at Newrez get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.
90% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.
Does Newrez pay people when they’re sick?
Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.
At Newrez, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and August 2026.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Newrez affordable enough for their workers?
Only some people say the health insurance costs are okay.
61% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between April 2025 and August 2026.
61% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between April 2025 and August 2026.
Do people get paid time off at Newrez?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and August 2026.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
- 60% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 20% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.
Do workers at Newrez worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
91% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
Do Newrez workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
64% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
64% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it for Newrez workers to change shifts?
Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to get time off at Newrez?
Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
37% of people report it’s hard to get time off.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
Do Newrez managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
Do jobs at Newrez spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
31% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
31% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to take sick days at Newrez?
Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.
Is working at Newrez good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Newrez feel treated with respect by their managers?
Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and August 2026.
72% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Newrez get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.
Is it stressful to work at Newrez?
Most people feel stressed out here.
89% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
89% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Newrez enjoy their jobs?
Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.
44% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Newrez recommend working with their team?
Not many people recommend working with their team.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
81% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get enough training when they start at Newrez?
Some people didn’t get enough training when they started.
64% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.
64% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get support to advance at Newrez?
Most people aren’t given support to advance their career here.
In the last year, 68% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.
In the last year, 68% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people think Newrez’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.
Do workers feel well informed about how Newrez is doing?
Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Newrez?
What are the most popular categories at Newrez?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Newrez rating
6.0
Based on 27 frontline employees who took The Breakroom Quiz
Job description
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Position: Senior Business Intelligence Developer
Job Location: NewRez LLC, Coppell, Texas
Job Duties:
- Understand new requirements from the business teams; design, develop, and implement solutions in the Data Warehouse system.
- Perform detailed data profiling and analysis, understand data relationships, and relate to the business processes to design data models and create appropriate tables and build relationships between them to maintain required integrities.
- Analyze external vendors' data and integrate into Data Warehouse/Data Mart solutions.
- Partner with other application system team to integrate corporate data from Data Warehouse to CRM/Loan Servicing/Marketing systems.
- Document the process flow and the design with maintenance and enhancement of the deployed solutions.
- Partner with the Data Science team to provide model training data and help enhance data science models.
- In connection with above duties, utilize experience in ETL programming, SQL scripting, and database management; business requirement gathering and data system architecture; IT documentation including functional and technical specifications; Cloud-based system implementation and migration; coordinating with IT and business teams for requirement gathering and planning; developing reports and dashboards in Tableau; system demo/end user training on BI systems; and system cloud migration strategy planning.
Requires related degree, experience and skills. Part of employee referral program.
**
Company Perks:
15 Paid Time Off (PTO) days and 18 after 1st anniversary!
9 Paid Holidays
Casual Workplace
Employee Engagement Activities
Company Benefits:
Medical (including Health Savings Account & Flexible Savings Account)
Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
Performance-based Incentives
Pet Insurance
Advancement Opportunities
Newrez NOW:
Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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About Newrez
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Fort Washington, PA, US
Year founded
2008