60 Newrez Customer Service Representative Jobs Hiring Near You

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Principal Duties

Sell loan products offered by NewRez.

Contact prospective clients to develop and maintain referral sources.

Meet with prospective clients at outside locations such as a client's home.

Make in-person calls on real estate agents, financial advisors, and other potential referral sources to develop borrower leads.

Engage in marketing and promotional activities in support of your own sales.

Meet monthly minimum personal production goals (3 units)

Take mortgage loan applications and prepare effective loan proposals:

Determine a consumer's needs and offer the appropriate product.

Originate loans for appropriate amounts, rates, and terms that comply with NewRez's program guidelines.

Provide consumers with a superior level of customer service:

Quickly and accurately answer all customer inquiries in a professional manner.

Obtain all information deemed necessary to process loan requests in a timely manner, including but not limited to credit reports, income verification, appraisals, lien searches, etc. Analyze the information and provide insight where appropriate.

Provide assistance to applicants and solve all problems that may arise between application and settlement.

Stay informed of developing trends in the mortgage industry.

Attend/assist with scheduled meetings, training sessions and courses

Maintain compliance with all industry-specific federal and state licensed activity requirements and NewRez Code of Conduct

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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