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62 New Balance Customer Service Representative Jobs Hiring Near You

TCWGlobal

Customer Service Representative

Brainerd, MN

$18 - $20/hr

... balancing customer service with operational excellence. What You'll Do Customer Service & Order ... or sales representatives. * Manage client expectations by clearly communicating policies ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Provide training assistance to new CSR's. * Provide prompt, courteous customer service and resolve customer issues on shift. * Submits to the Store Manager for approval, a grocery order for their ...

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New Balance Jobs Information

What is it like to work at New Balance?

New Balance is known for its collaborative and innovative work environment, prioritizing employee engagement and community involvement. The company's flat organizational structure allows for open communication and cross-functional teamwork, with a focus on product development, manufacturing, and customer satisfaction. Working at New Balance may appeal to candidates who value a dynamic and entrepreneurial spirit, with opportunities to contribute to the company's mission of delivering high-quality athletic footwear and apparel to athletes worldwide.

What makes New Balance an attractive place to work?

New Balance is a well-established athletic footwear and apparel company with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and skill-building through various training programs and mentorship initiatives. By joining New Balance, individuals can contribute to the company's mission of delivering high-quality products and exceptional customer experiences, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at New Balance get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Does New Balance pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

At New Balance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and August 2026.

Do part-time workers get paid time off at New Balance?

Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 10 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from New Balance affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at New Balance?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 51% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at New Balance worry about hours?

Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for New Balance workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at New Balance?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at New Balance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at New Balance?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a New Balance job good for students?

Most students say this is a good place to work if you’re studying.
88% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at New Balance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at New Balance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at New Balance?

Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at New Balance recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at New Balance?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at New Balance?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think New Balance’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how New Balance is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at New Balance?
Infographic showing various Customer Service Representative job openings at New Balance in the United States as of August 2026, with employment types broken down into 38% Full Time, and 62% Part Time. Highlights an 98% Physical, and 2% Hybrid job distribution.

Customer Service Representative- CSR

Faithco Enterprises

Lindale, TX • On-site

Full-time

Posted 16 days ago

Job description

Salary: $15+ DOE

Customer Service Representative

About Faithco

Faithco is a growing home services company committed to providing dependable service and a positive customer experience. We are looking for a friendly, professional, and dependable Customer Service Representative to join our office team.

This is a full-time, in-office position. As one of the first points of contact for our customers, the Customer Service Representative plays an important role in ensuring every caller feels heard, helped, and confident in choosing Faithco for their home service needs.

Position Responsibilities

The Customer Service Representative will be responsible for:

  • Answering and managing incoming calls through a multi-line phone system
  • Providing friendly, professional, and helpful customer service
  • Listening carefully to customer concerns and gathering accurate information
  • Scheduling service appointments based on availability and company procedures
  • Entering and updating customer information in ServiceTitan
  • Maintaining detailed and accurate notes on customer accounts
  • Explaining Faithcos services and answering general customer questions
  • Identifying opportunities to offer available services, maintenance plans, or other solutions that may benefit the customer
  • Making a limited number of outbound calls for follow-ups, customer outreach, appointment needs, and service opportunities
  • Assisting with general office and administrative responsibilities
  • Supporting a positive customer experience from the first phone call through appointment scheduling

Qualifications

The ideal candidate will:

  • Have previous customer service, call center, receptionist, sales, or office experience
  • Be comfortable answering multiple incoming calls through a multi-line phone system
  • Have strong communication and active-listening skills
  • Be confident speaking with customers by phone
  • Be comfortable with a small amount of sales and outbound calling
  • Be able to explain services clearly without using high-pressure sales tactics
  • Remain calm, patient, and professional when assisting customers
  • Be organized, dependable, and detail-oriented
  • Have strong computer and data-entry skills
  • Be able to manage multiple tasks and changing priorities
  • Work well independently and as part of a small office team
  • Be comfortable working in a fast-paced home services environment

Preferred Experience

  • Previous experience in the HVAC, plumbing, electrical, or home services industry
  • Previous experience using ServiceTitan software
  • Experience with a multi-line phone system
  • Experience scheduling service appointments
  • Customer service or inside-sales experience in a service-based business

Experience with ServiceTitan or within the home services industry is preferred, but Faithco is willing to train the right person who has a strong work ethic, excellent communication skills, and a willingness to learn.

Position Details

  • Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Compensation: Starting at $15.00 per hour, depending on experience
  • Location: 18601 Highway 69 N, Lindale, Texas 75771
  • Position Type: Full-time, in-office

Join the Faithco Team

We are looking for someone who enjoys helping people and understands that a positive customer experience begins with the first phone call. The right candidate will be dependable, welcoming, team-oriented, and able to balance excellent customer care with confidently discussing the services Faithco provides.

To apply, please submit your resume and contact information through this job posting.