62 New Balance Customer Service Representative Jobs Hiring Near You

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:
We are actively seeking a skilled and motivated Engineering Manager to lead a software development team within our eCommerce platform. At New Balance, we seek active learners who love to use modern technology tosolve challengingproblems. You will be working with the latest technologies, tools and frameworks, as well as working togetherwith the rest of the team to push New Balance as an innovator for years to come.
MAJOR ACCOUNTABILITIES:

• Lead and inspire an engineering team of +/- 10 engineers, fostering a culture of innovation, accountability, collaboration, and continuous improvement.

• Drive strategic initiatives, ensuring alignment between engineering efforts and company goals.

• Work with Product Managers, Quality Engineers, and cross-functional teams to deliver user-centric, high-quality and scalable solutions align with New Balances vision goals.

• Optimize development processes and promoting best practices and identifying opportunities for process improvements. Participate in Agile ceremonies, including standups, retrospectives, and planning sessions, to drive team efficiency.

• Collaborate closely with Operations, SRE, and Platform teams to diagnose and resolve production issues swiftly, ensuring minimal disruption to users and maintaining system scalability and performance.

• Support career development by identifying growth opportunities, providing coaching on complex technical and design challenges, and encouraging learning and development for team members. Manage the development and growth of engineers by setting clear, achievable goals.

• Collaborate with Product and Engineering teams to ensure projects meet high standards of quality, reliability, and security, and are delivered on schedule.

• Provide timely, actionable feedback to team members using specific examples and metrics to ensure continuous improvement.

• Manage resources effectively by ensuring appropriate workload distribution and efficient use of the team's capabilities.

• Contribute to recruitment efforts by identifying and hiring candidates who are the best fit for the team, ensuring alignment with the team's culture, needs, and long-term success, while actively working to remove obstacles to productivity.

• Lead strategic decision-making around technology choices and infrastructure by collaborating with lead and senior engineers to ensure systems are scalable, performant, and secure.

• Promote a culture of collaboration and engagement, encouraging open communication and teamwork to support a high-performing engineering environment.

REQUIREMENTS FOR SUCCESS:

• 10+ years of technical experience in Operations, Software Engineering, or Software Development

• 4+ years of management experience leading technical professionals

• 4+ years of experience in eCommerce preferred

• Bachelor's degree in information systems, Computer Science, or other relevant field

• In-depth knowledge of professional software engineering best practices including coding standards, code reviews, source control management, build processes, performance/quality testing, and operations

• In-depth knowledge of security best practices

• High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.

• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.

• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.

• Extensive experience with web and integration technologies such as HTTP, HTML, CSS, JavaScript, Node.js, .Net, C#, Java, PHP, REST, SOA, microservices, message queues, and databases

• Experience designing and implementing complex enterprise applications in B2C eCommerce, Order Management Systems, Product Information Systems, ERP, CRM or similar

• Experience with Microsoft Azure and Salesforce Commerce Cloud

• Ability to balance customer requirements with technical restraints (e.g., application size, bandwidth, hardware/software/equipment selection)

• Experience with the Atlassian suite of products (Confluence, Jira, Service Desk, Bitbucket)

• Knowledge of DevOps practices and tools.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.