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62 New Balance Customer Service Representative Jobs Hiring Near You

Mechanics Bank

Customer Service Representative II

Hilo, HI · On-site

$16.25 - $22.25/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of ... and balancing. At all times, provide superior customer service. What you will do: New Accounts ...

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New Balance Jobs Information

What is it like to work at New Balance?

New Balance is known for its collaborative and innovative work environment, prioritizing employee engagement and community involvement. The company's flat organizational structure allows for open communication and cross-functional teamwork, with a focus on product development, manufacturing, and customer satisfaction. Working at New Balance may appeal to candidates who value a dynamic and entrepreneurial spirit, with opportunities to contribute to the company's mission of delivering high-quality athletic footwear and apparel to athletes worldwide.

What makes New Balance an attractive place to work?

New Balance is a well-established athletic footwear and apparel company with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and skill-building through various training programs and mentorship initiatives. By joining New Balance, individuals can contribute to the company's mission of delivering high-quality products and exceptional customer experiences, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at New Balance get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Does New Balance pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

At New Balance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and August 2026.

Do part-time workers get paid time off at New Balance?

Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 10 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from New Balance affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at New Balance?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 51% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at New Balance worry about hours?

Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for New Balance workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at New Balance?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at New Balance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at New Balance?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a New Balance job good for students?

Most students say this is a good place to work if you’re studying.
88% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at New Balance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at New Balance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at New Balance?

Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at New Balance recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at New Balance?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at New Balance?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think New Balance’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how New Balance is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at New Balance?
Infographic showing various Customer Service Representative job openings at New Balance in the United States as of July 2026, with employment types broken down into 37% Full Time, and 63% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

Customer Service Representative

TalentBridge

Missouri City, TX • On-site

$18/hr

Other

Re-posted 23 days ago

Job description

Customer Service Representative

Location: Missouri City, TX (Onsite)

Employment Type: Contract

Pay Rate: Up to $18.00/hr

Schedule: Sunday–Saturday | 10:00 AM – 7:00 PM (5 days/week with two rotating days off)

Position Overview

We are seeking a motivated and customer-focused Customer Service Representative to support daily transportation and delivery operations. In this role, you will communicate with customers, business partners, and drivers to ensure timely deliveries, resolve customer concerns, process order changes, and provide exceptional customer service. You will also make outbound sales calls to promote and upsell additional services.

The ideal candidate enjoys interacting with customers, thrives in a fast-paced environment, and can balance customer service with sales opportunities.

Key Responsibilities
  • Assist customers and business partners via phone and email.
  • Make outbound sales calls to promote and upsell company services.
  • Resolve customer inquiries, complaints, and service issues professionally.
  • Monitor delivery routes and provide shipment status updates.
  • Process delivery order changes, cancellations, and service requests.
  • Scan and verify Proof of Delivery (POD) documentation.
  • Coordinate with drivers and internal teams to ensure successful deliveries.
  • Maintain accurate records of customer interactions and order updates.
  • Deliver outstanding customer service while meeting productivity and quality standards.
Required Qualifications
  • Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Strong communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Excellent organizational and problem-solving skills.
  • Comfortable making outbound sales or upselling calls.
Preferred Qualifications
  • High school diploma or equivalent.
  • At least 1 year of customer service or call center experience.
  • Previous experience in logistics, transportation, dispatch, or delivery operations.
  • Sales or inside sales experience.
  • Ability to work a flexible schedule, including weekends.

Apply