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New Balance

62 New Balance Customer Service Representative Jobs Hiring Near You

New Balance

Sales Associate (PT)

Columbus, OH

$12.80 - $16/hr

... representing the New Balance brand. MAJOR ACCOUNTABILITIES * Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: * G reet and make customer ...

New Balance

Sales Associate (PT)

Columbus, OH · On-site

$12.80 - $16/hr

... representing the New Balance brand. MAJOR ACCOUNTABILITIES * Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: * G reet and make customer ...

Mechanics Bank

Customer Service Representative III

Seattle, WA · On-site

$18.25 - $24.75/hr

The Customer Service Representative III provides exceptional customer service by taking ownership ... and balancing. At all times, provide superior customer service. What you will do: New Accounts ...

Mechanics Bank

Customer Service Representative III

Honolulu, HI · On-site

$15.75 - $21.50/hr

This position is responsible for acquisition, retention and expansion of new and existing customer ... Perform processing tasks such as making automatic transfers, updating records and balancing. At all ...

Floral Image

Customer Service Representative

Denver, CO · On-site

$70K/yr

Drive New Business Growth Prospect, network, and generate new leads through referrals, in-person ... If you're a motivated professional who enjoys balancing customer relationships with sales growth ...

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New Balance Jobs Information

What is it like to work at New Balance?

New Balance is known for its collaborative and innovative work environment, prioritizing employee engagement and community involvement. The company's flat organizational structure allows for open communication and cross-functional teamwork, with a focus on product development, manufacturing, and customer satisfaction. Working at New Balance may appeal to candidates who value a dynamic and entrepreneurial spirit, with opportunities to contribute to the company's mission of delivering high-quality athletic footwear and apparel to athletes worldwide.

What makes New Balance an attractive place to work?

New Balance is a well-established athletic footwear and apparel company with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and skill-building through various training programs and mentorship initiatives. By joining New Balance, individuals can contribute to the company's mission of delivering high-quality products and exceptional customer experiences, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at New Balance get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Does New Balance pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

At New Balance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and August 2026.

Do part-time workers get paid time off at New Balance?

Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 10 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from New Balance affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at New Balance?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 51% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at New Balance worry about hours?

Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for New Balance workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at New Balance?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at New Balance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at New Balance?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a New Balance job good for students?

Most students say this is a good place to work if you’re studying.
88% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at New Balance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at New Balance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at New Balance?

Some people feel stressed out here.
47% of people say they often feel stressed out at work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at New Balance recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at New Balance?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at New Balance?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think New Balance’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how New Balance is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at New Balance?
Infographic showing various Customer Service Representative job openings at New Balance in the United States as of August 2026, with employment types broken down into 38% Full Time, and 62% Part Time. Highlights an 98% Physical, and 2% Hybrid job distribution.

Sales Associate (PT)

New Balance

Columbus, OH

$12.80 - $16/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

New Balance rating

7.3

Company rating: 7.3 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

11th of 104 rated fashion retailers

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

  • Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
    • Greet and make customer contact
    • Understand the customer's needs
    • Educate the customer on product features and benefits
    • Solve any customer problems/answer any questions
    • Transact the sale through suggestive selling, multiple selling, and effective closing
  • Correctly measure and fit customers with appropriate NB product
  • Inform customers about any promotions we have running
  • Keep the floor always looking its best - neat, organized, and well stocked
  • Make sure items are labeled and price marked properly
  • Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
  • Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

  • Must be 18 years of age or older.
  • Should be a people person!
  • Past retail experience preferred, but not necessary
  • Strong customer service and verbal communication skills
  • Demonstrated ability to flourish in a team environment
  • Familiarity with cash register functions
  • Ability to quickly perform basic math
  • Willingness to work a flexible schedule that may include weekends and holidays
  • Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Columbus, OH Retail Only Pay Range: $12.80 - $16.00 - $19.20 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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