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New Balance

62 New Balance Customer Service Representative Jobs Hiring Near You

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Customer Service Representative

Denver, CO · On-site

$70K/yr

Drive New Business Growth Prospect, network, and generate new leads through referrals, in-person ... If you're a motivated professional who enjoys balancing customer relationships with sales growth ...

PDQ Door

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

... balancing customer experience and operational expectations. * Appointment Scheduling & Service ... adapt to new technologies, systems, and operational tools * Performance Expectations CSRs are ...

PDQ Doors

Customer Service Representative

Waterville, ME · On-site

$16 - $21.75/hr

... balancing customer experience and operational expectations. * Appointment Scheduling & Service ... adapt to new technologies, systems, and operational tools * Performance Expectations CSRs are ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Transcendia, INC.

Customer Service Representative

Piedmont, SC · On-site

$14.75 - $20/hr

The Customer Service Representative is a critical customer-facing role responsible for managing the ... This individual must be able to balance customer expectations with operational realities while ...

Phillips-Medisize

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

... expectations while balancing customer value and company sustainability. * Convey customer ... This means we openly challenge the status quo, find new ways to create value and get rewarded for ...

Mechanics Bank

Customer Service Representative II

Burbank, CA · On-site

$17 - $23.25/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of ... and balancing. At all times, provide superior customer service. What you will do: New Accounts ...

Halperns'

Customer Service Rep

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Customer Service Rep Fort Lauderdale, FL Welcome to Halperns'! The dedicated employees who work at ... the ability to balance customer needs within the framework of Gordon Food Service business ...

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New Balance Jobs Information

What is it like to work at New Balance?

New Balance is known for its collaborative and innovative work environment, prioritizing employee engagement and community involvement. The company's flat organizational structure allows for open communication and cross-functional teamwork, with a focus on product development, manufacturing, and customer satisfaction. Working at New Balance may appeal to candidates who value a dynamic and entrepreneurial spirit, with opportunities to contribute to the company's mission of delivering high-quality athletic footwear and apparel to athletes worldwide.

What makes New Balance an attractive place to work?

New Balance is a well-established athletic footwear and apparel company with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and skill-building through various training programs and mentorship initiatives. By joining New Balance, individuals can contribute to the company's mission of delivering high-quality products and exceptional customer experiences, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at New Balance get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Does New Balance pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

At New Balance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and August 2026.

Do part-time workers get paid time off at New Balance?

Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 10 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from New Balance affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at New Balance?

Most people get paid time off work.
75% of people say they get paid time off.
Based on data from 40 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 51% of people with changing schedules find out their shifts one week or less ahead of time.
  • 26% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at New Balance worry about hours?

Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for New Balance workers to change shifts?

Most people find it easy to change shifts.
68% of people report that it’s easy to change shifts if they need to.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at New Balance?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and July 2026.

Do New Balance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at New Balance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at New Balance?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a New Balance job good for students?

Most students say this is a good place to work if you’re studying.
88% of students report this is a good place to work if you’re studying.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at New Balance good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at New Balance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at New Balance?

Some people feel stressed here.
47% of people say they often feel stressed at work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at New Balance enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at New Balance recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at New Balance?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at New Balance?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think New Balance’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how New Balance is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at New Balance?

What are the most popular categories at New Balance?

Infographic showing various Customer Service Representative job openings at New Balance in the United States as of August 2026, with employment types broken down into 34% Full Time, and 66% Part Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

Copy - Sales / Customer Service Representatives

New Balance Albuquerque

Albuquerque, NM

$15/hr

Other

Re-posted 4 days ago

Job description

Description

New Mexico Shoes and New Balance are elite running and athletic shoe stores. We currently have two locations at 1331 Juan Tabo NE 87112 and 3731 Ellison NW 87114. Our rapid growth is creating excellent opportunities in sales for candidates who are eager to excel and be driven to reach and exceed expectations. We are looking for experienced sales people willing to learn and be trained to provide customers the New Balance experience. Inside sales and customer service in a full service retail athletic shoe store. Ability to interact with customers and understand their needs in footwear. Must be able to educate and demonstrate differences in types of foot wear and technologies of New Balance footwear. An availability to work a wide variety of business hours, including weekends but no nights are necessary, as our stores close at 5:30 PM. We offer competitive pay plus commission.

Skills/ Requirements

Inside sales and customer service in a full service retail athletic shoe store. Ability to interact with customers and understand their needs in footwear. Must be able to educate and demonstrate differences in types of foot wear and technologies of New Balance footwear.

Important Notes

An availability to work a wide variety of business hours, including weekends, no nights are necessary, as our stores close at 5:30 PM. We offer competitive Hourly pay $15 per hour plus Commision.

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