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64 Natera Customer Service Representative Jobs Hiring Near You

Natera

OR · On-site

$14.50 - $20/hr

This role works directly with Natera's internal teams and external domestic and international ... At least 2 years of prior customer service experience. * Multi-lingual skills are a strong plus.

Natera

Associate Clinical Oncology Specialist

Dayton, OH · On-site

$110K - $130K/yr

... service, and support activities of all Oncology products. The role includes ensuring patients ... customer support, coordination of logistics, and problem solving * Become experts on all Natera ...

Natera

Associate Clinical Oncology Specialist

Dayton, OH · On-site

$110K - $130K/yr

... service, and support activities of all Oncology products. The role includes ensuring patients ... customer support, coordination of logistics, and problem solving * Become experts on all Natera ...

Natera

Clinical Oncology Specialist

Dayton, OH · On-site

Learn Natera products, services, processes, policies, key internal teams, as well as competitor ... customers. * Effective time management skills required with a demonstrated ability to assess and ...

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Natera Jobs Information

What is it like to work at Natera?

Natera is a company that prioritizes innovation and collaboration, fostering a culture of teamwork and open communication among its employees. The company's mission-driven approach is reflected in its work environment, where employees are encouraged to contribute to the development of non-invasive genetic testing technologies that improve patient care. Working at Natera may appeal to candidates who are passionate about advancing healthcare and are motivated by the opportunity to work on cutting-edge projects that have a direct impact on people's lives.

What makes Natera an attractive place to work?

Natera is a leading genetic testing and diagnostics company that plays a significant role in advancing personalized medicine and improving patient outcomes. The company's workplace is characterized by a culture of innovation, collaboration, and teamwork, with opportunities for employees to contribute to cutting-edge research and development, and work closely with cross-functional teams to drive business growth. Joining Natera offers professionals a chance to be part of a dynamic and forward-thinking organization, with opportunities for career growth, professional development, and making a meaningful impact in the field of genetic medicine.

Do workers at Natera get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between February 2025 and March 2026.

Does Natera pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between March 2025 and March 2026.

At Natera, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
90% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Natera affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Natera?

Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 71% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between April 2025 and July 2025.

Do workers at Natera worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between February 2025 and September 2025.

Do Natera workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and September 2025.

How easy is it for Natera workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it to get time off at Natera?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Natera managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and September 2025.

Do jobs at Natera spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and September 2025.

How easy is it to take sick days at Natera?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 31 people who took the Breakroom Quiz between March 2025 and March 2026.

Is working at Natera good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Natera feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Natera get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Natera?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Natera enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Natera recommend working with their team?

Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get enough training when they start at Natera?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get support to advance at Natera?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Natera’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how Natera is doing?

Most people feel well informed about how the company is doing.
69% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between January 2025 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Natera?
What are the most popular categories at Natera?
Infographic showing various Customer Service Representative job openings at Natera in the United States as of August 2026, with employment types broken down into 3% As Needed, 92% Full Time, 2% Part Time, 2% Temporary, and 1% Contract. Highlights an 73% Physical, and 27% Remote job distribution.

Customer Experience Associate (Temporary)

Natera

OR • On-site

$14.50 - $20/hr

Other

This job post has expired today. Applications are no longer accepted.

Natera rating

7.6

Company rating: 7.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

60th of 120 rated laboratories

Job description

Customer Experience Associate (Temporary)

POSITION SUMMARY: The Customer Experience Associate (Temporary) reports to the Customer Experience Supervisor. This role works directly with Natera's internal teams and external domestic and international customers, including medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales. This is a fast-paced, high-volume environment where speed, execution, and ownership are critical. Note: This is a temporary position.

PRIMARY RESPONSIBILITIES:

  • Partner with internal and external customers via phone and digital channels to secure missing information required for processing submitted test samples.

  • Gather necessary patient contact, health, physician, clinic, billing, and medical insurance information.

  • Communicate test status, resend test results, and schedule requests for mobile phlebotomy.

  • Triage customer technical issues and clinical inquiries to Genetic Counseling staff.

  • Own account requests for the Sales team, driving fast and accurate account setups, kit and supply orders, medical order processing, and order tracking.

  • Resolve customer inquiries and escalations regarding missing or delayed test samples and result reports.

  • Perform customer verifications and obtain all relevant information to evaluate and handle complaints.

  • Escalate unresolvable issues clearly and maintain momentum in the resolution process.

  • Manage customer accounts by documenting all interactions, communications, actions taken, and follow-ups.

  • Maintain working knowledge of all Natera genetic tests, required samples, turnaround times, required patient health information, request forms, and waivers.

  • Partner with new employees to provide training and onboarding support.

  • Maintain compliance with HIPAA policies and Natera procedures regarding patient privacy and Protected Health Information (PHI).

  • Complete and maintain all current Natera training requirements.

  • Step in to create clarity and maintain momentum when processes or expectations are undefined.

QUALIFICATIONS:

  • High School degree or equivalent required; Two- or Four-year undergraduate degree or certification preferred.

  • At least 2 years of prior customer service experience.

  • Multi-lingual skills are a strong plus.

  • Experience with Salesforce CRM, LIMS, Twilio, or other virtual communication platforms is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of customer service principles, practices, administrative procedures, and protocols.

  • Ability to analyze, resolve, or escalate customer questions quickly and accurately within established protocols.

  • Operate with speed and adaptability in a fast-paced environment that requires perseverance through change.

  • Experience providing both phone and written customer support.

  • Intermediate proficiency with Microsoft Office and Google Suite applications.

  • High attention to detail, strong organizational skills, and professional communication standards.

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