Customer Success Manager
Boston, MA · Hybrid
Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
20 Nasuni Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Boston, MA · Hybrid
Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Customer Success Manager
Boston, MA · On-site
Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Senior Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote ... About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of ...
Role overview Nasuni is seeking a Sr. Principal Customer Onboarding Manager to lead the customer ... From sales transition through go-live and steady-state Customer Success, you will maintain ...
Role overview Nasuni is seeking a Sr. Principal Customer Onboarding Manager to lead the customer ... From sales transition through go-live and steady-state Customer Success, you will maintain ...
Role overview Nasuni is seeking a Sr. Principal Customer Onboarding Manager to lead the customer ... From sales transition through go-live and steady-state Customer Success, you will maintain ...
Role overview Nasuni is seeking a Sr. Principal Customer Onboarding Manager to lead the customer ... From sales transition through go-live and steady-state Customer Success, you will maintain ...
This role sits on the Resilio team within Nasuni , supporting customers with high-performance ... We are hiring a Solution Engineer to drive technical success across the pre-sales cycle-owning ...
This role sits on the Resilio team within Nasuni , supporting customers with high-performance ... We are hiring a Solution Engineer to drive technical success across the pre-sales cycle-owning ...
US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as ...
US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as ...
Renewal Specialist
Boston, MA · Hybrid
... Success Managers (CSMs). Primary Responsibilities : * Assist in managing customer renewals by ... Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite. Why work at Nasuni?
Renewal Specialist
Boston, MA · Hybrid
... Success Managers (CSMs). Primary Responsibilities : * Assist in managing customer renewals by ... Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite. Why work at Nasuni?
US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as ...
US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as ...
Manage the full sales cycle from prospecting through expansion * Operate in a partner-influenced ... Collaborate cross-functionally with Sales Engineering, Channel, Marketing, and Customer Success ...
Manage the full sales cycle from prospecting through expansion * Operate in a partner-influenced ... Collaborate cross-functionally with Sales Engineering, Channel, Marketing, and Customer Success ...
Nasuni's approach enables business resiliency and better data management, while providing solutions ... Ability to research customers and tailor introductions to decision makers. * Sales Tools: Aptitude ...
Nasuni's approach enables business resiliency and better data management, while providing solutions ... Ability to research customers and tailor introductions to decision makers. * Sales Tools: Aptitude ...
Success requires disciplined activity, strong qualification judgment, accurate CRM hygiene, and the ... Present Nasuni's cloud-native file data platform and hybrid cloud storage value proposition to ...
Success requires disciplined activity, strong qualification judgment, accurate CRM hygiene, and the ... Present Nasuni's cloud-native file data platform and hybrid cloud storage value proposition to ...
Success requires disciplined activity, strong qualification judgment, accurate CRM hygiene, and the ... Present Nasuni's cloud-native file data platform and hybrid cloud storage value proposition to ...
Success requires disciplined activity, strong qualification judgment, accurate CRM hygiene, and the ... Present Nasuni's cloud-native file data platform and hybrid cloud storage value proposition to ...
Senior Enterprise Business Systems Engineer
$109K - $136K/yr
... that power Nasuni's Go-to-Market operations. Salesforce is the core CRM. You'll work across ... Partner with Revenue Operations, Marketing Operations, and Customer Success to keep tools optimized ...
Senior Enterprise Business Systems Engineer
$109K - $136K/yr
... that power Nasuni's Go-to-Market operations. Salesforce is the core CRM. You'll work across ... Partner with Revenue Operations, Marketing Operations, and Customer Success to keep tools optimized ...
Nasuni's approach enables business resiliency and better data management, while providing solutions ... Ability to research customers and tailor introductions to decision makers. * Sales Tools: Aptitude ...
Nasuni's approach enables business resiliency and better data management, while providing solutions ... Ability to research customers and tailor introductions to decision makers. * Sales Tools: Aptitude ...
Senior Enterprise Business Systems Engineer
$109K - $136K/yr
... that power Nasuni's Go-to-Market operations. Salesforce is the core CRM. You'll work across ... Partner with Revenue Operations, Marketing Operations, and Customer Success to keep tools optimized ...
Senior Enterprise Business Systems Engineer
$109K - $136K/yr
... that power Nasuni's Go-to-Market operations. Salesforce is the core CRM. You'll work across ... Partner with Revenue Operations, Marketing Operations, and Customer Success to keep tools optimized ...
Senior Software Engineer - File System
Boston, MA · On-site
$133K - $175K/yr
... and customer trust. This role is not a fit for someone focused primarily on application-layer ... Design, implement, test, and operate major components of Nasuni's distributed file system and data ...
Senior Software Engineer - File System
Boston, MA · On-site
$133K - $175K/yr
... and customer trust. This role is not a fit for someone focused primarily on application-layer ... Design, implement, test, and operate major components of Nasuni's distributed file system and data ...
Senior Software Engineer - File System
Boston, MA · On-site +1
$133K - $175K/yr
... and customer trust. This role is not a fit for someone focused primarily on application-layer ... Design, implement, test, and operate major components of Nasuni's distributed file system and data ...
Senior Software Engineer - File System
Boston, MA · On-site +1
$133K - $175K/yr
... and customer trust. This role is not a fit for someone focused primarily on application-layer ... Design, implement, test, and operate major components of Nasuni's distributed file system and data ...
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Full-time
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Re-posted 19 days ago
Job description
Customer Success Manager
Location: Boston Seaport: 3 Days onsite, 2 days remote.
About Nasuni:
Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni's approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles-Unify to Win, Innovate to Lead, and Level Up to Scale-Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Summary of Role:
The Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Commercial accounts.
As a trusted advisor, you will partner closely with executive stakeholders and customer champions to ensure customers realize measurable business outcomes from their investment in Nasuni. You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally.
This role operates within a pod-based account team structure, partnering closely with Account Executives, Technical Account Managers (TAMs), Solution Engineers, Support, and Product teams to deliver a world-class customer experience. While not directly responsible for renewals or commercial transactions, the CSM plays a critical role in identifying growth opportunities, mitigating risk, and enabling long-term customer success.
This is a highly visible, customer-facing role ideal for someone who enjoys building executive relationships, driving business outcomes, and influencing customer strategy. Compensation includes an 80/20 pay mix aligned to customer retention, health, and strategic success objectives.
Primary Responsibilities:
Strategic Customer Success & Relationship Management
Own the post-sales relationship for a portfolio of commercial customers across the US.
Develop deep understanding of each customer's business objectives, success criteria, operational priorities, and technology strategy.
Build and maintain strong relationships with executive sponsors, business stakeholders, and day-to-day customer champions.
Create and execute Success Plans that align customer goals with measurable business outcomes and value realization.
Serve as a trusted advisor, providing strategic guidance, industry best practices, and recommendations that maximize customer success.
Lead regular customer engagement cadences including business reviews, health checks, adoption discussions, and strategic planning sessions.
Facilitate Executive Value Reviews (EVRs) that clearly demonstrate realized business value, customer outcomes, ROI, and future opportunities for partnership.
Develop deep understanding of each customer's business objectives, success criteria, operational priorities, and technology strategy.
Build and maintain strong relationships with executive sponsors, business stakeholders, and day-to-day customer champions.
Create and execute Success Plans that align customer goals with measurable business outcomes and value realization.
Serve as a trusted advisor, providing strategic guidance, industry best practices, and recommendations that maximize customer success.
Lead regular customer engagement cadences including business reviews, health checks, adoption discussions, and strategic planning sessions.
Facilitate Executive Value Reviews (EVRs) that clearly demonstrate realized business value, customer outcomes, ROI, and future opportunities for partnership.
Adoption, Value Realization & Customer Advocacy
Drive product adoption and utilization across customer environments to ensure customers achieve maximum value from their Nasuni investment.
Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Educate customers on new product capabilities, roadmap developments, best practices, and emerging solutions.
Identify opportunities to expand customer awareness and adoption of Nasuni products and services.
Act as the voice of the customer by capturing feedback, business requirements, and enhancement requests to help influence product and service improvements.
Promote customer advocacy opportunities including references, case studies, advisory participation, and community engagement.
Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Educate customers on new product capabilities, roadmap developments, best practices, and emerging solutions.
Identify opportunities to expand customer awareness and adoption of Nasuni products and services.
Act as the voice of the customer by capturing feedback, business requirements, and enhancement requests to help influence product and service improvements.
Promote customer advocacy opportunities including references, case studies, advisory participation, and community engagement.
Risk Management & Customer Health
Proactively monitor customer health, engagement, adoption trends, and business risks.
Utilize Gainsight and other customer success tools to maintain accurate customer health scoring, success plans, activity tracking, and risk management workflows.
Identify risks early, develop mitigation plans, and coordinate cross-functional resources to drive successful outcomes.
Escalate customer concerns appropriately while maintaining accountability for overall customer satisfaction and success.
Ensure key customer milestones, action plans, and follow-up activities are documented and actively managed.
Utilize Gainsight and other customer success tools to maintain accurate customer health scoring, success plans, activity tracking, and risk management workflows.
Identify risks early, develop mitigation plans, and coordinate cross-functional resources to drive successful outcomes.
Escalate customer concerns appropriately while maintaining accountability for overall customer satisfaction and success.
Ensure key customer milestones, action plans, and follow-up activities are documented and actively managed.
Cross-Functional Partnership
Operate as a core member of a customer account pod alongside Sales, Solution Engineers, TAMs, Support, and Product teams.
Coordinate internal resources to remove obstacles, accelerate customer outcomes, and improve the overall customer experience.
Partner closely with Sales teams to identify customer growth opportunities and provide strategic account insights.
Support account planning activities by sharing customer health, adoption trends, business priorities, and stakeholder intelligence.
Contribute to the evolution of customer success processes, playbooks, and engagement strategies to support continued growth across the US.
Coordinate internal resources to remove obstacles, accelerate customer outcomes, and improve the overall customer experience.
Partner closely with Sales teams to identify customer growth opportunities and provide strategic account insights.
Support account planning activities by sharing customer health, adoption trends, business priorities, and stakeholder intelligence.
Contribute to the evolution of customer success processes, playbooks, and engagement strategies to support continued growth across the US.
Key Success Metrics
Customer retention and account health
Product adoption and utilization
Executive engagement and EVR completion
Customer satisfaction and advocacy
Risk identification and mitigation effectiveness
Success plan execution and business outcome achievement
Growth opportunity identification and influence
Gainsight data quality and customer health accuracy
Product adoption and utilization
Executive engagement and EVR completion
Customer satisfaction and advocacy
Risk identification and mitigation effectiveness
Success plan execution and business outcome achievement
Growth opportunity identification and influence
Gainsight data quality and customer health accuracy
QualificationsMust-Have Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- 2-5 years of experience in Customer Success, Account Management, Technical Account Management, Customer Experience, or another customer-facing role within a B2B SaaS or technology company.
- Experience managing a portfolio of commercial or mid-market customer accounts and building strong customer relationships.
- Demonstrated success driving customer adoption, retention, and overall customer satisfaction.
- Experience conducting business reviews, success planning, or customer health discussions with business stakeholders.
- Ability to identify customer risks, coordinate internal resources, and proactively drive resolution.
- Experience collaborating cross-functionally with Sales, Support, Technical Account Managers, Solutions Engineering, and Product teams to deliver customer outcomes.
- Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, ChurnZero, or similar.
- Strong communication, organization, presentation, and problem-solving skills with the ability to manage multiple customer priorities.
- Ability to work in a hybrid environment, with three days per week onsite in our Boston Seaport office.
- Experience supporting enterprise software, cloud, infrastructure, storage, cybersecurity, or data management solutions.
- Experience developing Customer Success Plans or adoption plans that align customer objectives with measurable business outcomes.
- Familiarity with customer health scoring, adoption metrics, and success methodologies.
- Experience identifying customer expansion opportunities and partnering with Account Executives to support account growth.
- Experience working in a high-growth SaaS organization.
- Experience supporting customers through technology implementations, migrations, or modernization initiatives.
- Experience presenting business value and product adoption insights to customer stakeholders.
- Experience contributing to customer advocacy initiatives such as references, case studies, or customer communities.
- Demonstrated curiosity and proficiency in using AI-powered productivity tools (such as Microsoft Copilot, ChatGPT, Claude, or AI capabilities within CRM or Customer Success platforms) to improve customer research, meeting preparation, communication, and workflow efficiency while validating outputs for accuracy and customer context.
- Typically 2-5 years of relevant experience in Customer Success or a related customer-facing role within SaaS or enterprise technology.
- Demonstrated ability to independently manage a portfolio of customers while partnering with cross-functional teams to drive adoption, retention, and customer success.
- Experience growing responsibility across customer relationship management, business reviews, and customer health management.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
- Best in class employee onboarding and training
- "Take What You Need" paid time off policy
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 Paid Holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens in select office locations
- Professional development resources
Compensation Transparency:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
About Nasuni
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Boston, MA, US
Year founded
2009