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Welcome to MSI Products Inc.

Position Summary

The Inside Sales Representative is responsible for supporting existing customer relationships while identifying opportunities to grow MSI's business within an assigned territory.

This is a hybrid sales role consisting of approximately 50% inside sales activity and 50% customer support activity. The successful candidate will manage customer inquiries, quotations, and account support while utilizing sales data, customer activity, and CRM tools to identify and develop new opportunities.

Key Responsibilities

Customer Support & Sales

• Respond to customer inquiries via phone, email and edi.
• Prepare quotations and process sales orders accurately and efficiently.
• Assist customers with product selection, technical questions, and provide alternative solutions.
• Resolve customer issues and follow through to completion.
• Deliver a high level of responsiveness and customer service.

Opportunity Development

• Review quote activity, purchasing trends, and customer buying patterns to uncover growth opportunities.
• Develop relationships within your territorial responsibility and work with key contacts to identify project opportunities, application requirements, and growth potential.
• Develop and maintain relationships that position MSI for future business growth.

CRM & Pipeline Management

• Maintain accurate customer records, activities, tasks, and opportunities within our CRM.
• Document meaningful customer interactions and opportunities.
• Manage opportunities through defined sales pipeline stages.
• Complete follow-up activities and maintain strong pipeline discipline.
• Ensure opportunities remain active and progressing toward a defined outcome.

Team Collaboration

• Partner with internal sales, national accounts, operations, purchasing, and management teams to support customer needs.
• Coordinate account strategies and opportunity development efforts.
• Share market intelligence, competitive information, and customer feedback.

Qualifications

Required

• High School Diploma or GED.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Proficiency with Google Office Suite, including MS Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with strong follow-through and attention to detail.

Preferred

• 2+ years of experience in industrial sales, distribution, manufacturing, customer service, or related business-to-business environments.
• Experience with CRM systems and sales pipeline management.
• Experience with ERP systems such as Epicor Prophet 21.
• Proficient in excel/google sheets
• Mechanical aptitude or familiarity with industrial products.
• Knowledge of pipe fittings, flanges, valves, nipples, or related industrial products a plus.

What Success Looks Like

• Deliver exceptional customer service.
• Maintain accurate CRM records and opportunities.
• Consistently identify and develop new business opportunities.
• Effectively manage follow-up activities and account development.
• Build strong relationships with customers and partners.
• Support strategic growth initiatives within assigned accounts.

Benefits

• Competitive Salary
• Bonus Opportunity
• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Referral Program

Location: Dallas, Texas

Travel Requirement: Very minimal

In Office: Approximately 100% (10679 N Stemmons Fwy, Dallas, TX 75220)

Schedule: Full Time

MSI Products is a wholesale master distributor specializing in industrial pipe fittings, flanges, nipples, valves, and related products. With distribution centers in Dallas, TX and St. Charles, IL, we support some of the largest industrial distributors and national accounts in North America.
For over 20 years, MSI has built its reputation as The Most Trusted Name in Fittings through exceptional service, technical expertise, and a commitment to helping customers succeed.
We believe business is built one relationship at a time. Our culture is fast-paced, customer-focused, and team-oriented, with an emphasis on accountability, continuous improvement, and long-term growth.