6 Msi Customer Service Representative Jobs Hiring Near You

Summary: The Sales Representative is responsible for driving the growth and development of sales and profit margins for MSI’s Tile product lines within the retailer and dealer network, located within an assigned geographic territory.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 1 Saturday a month from 09:00 AM to 1:00 PM

Seniority Level: Associate

Employment Type: Full-time

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Establish and maintain strong relationships with existing and prospective customers within designated territories, focusing on retailer and dealer networks, to drive sales and promote flooring and countertop products.
• Provide product knowledge and training to store personnel, enabling them to effectively present products and negotiate with consumers.
• Understand company products, market competition, and strategies to position products advantageously.
• Manage displays, samples, and selling tools to ensure availability for customers.
• Consult with dealers on retail pricing, advertising, promotions, and ROI, leveraging an understanding of retail business financials.
• Quote prices, discuss credit terms, and prepare sales contracts for customer orders.
• Estimate delivery dates for customers based on company delivery schedules.
• Analyze sales reports to identify opportunities with current and potential customers.
• Utilize marketing tools, such as catalogs, brochures, and vendor collateral, to expand territory reach and promote company products.
• Research and analyze customer needs and market trends to better understand demand.
• Resolve customer claims and issues related to deliveries, returns, and credits.
• Attend trade shows throughout the year as required.
• Willing to travel up to 90%, with most travel being local and occasional overnight trips.
• Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelor’s degree preferred
• Must possess a valid driver’s license
• Previous sales experience is a plus
• Industry experience is beneficial but not required
• Strong math skills for calculating discounts, interest, commissions, percentages, area, and volume.
• Self-motivated and results-driven, with the ability to work independently and in teams.
• Proficient in Microsoft Office; experience with CRM platforms preferred.
• Strong communication, presentation, problem-solving, and negotiation skills
• Bilingual in Spanish is a plus.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits: MSI offers a comprehensive benefits package that includes:

• • Referral, Holiday, and Annual Bonuses
  • Annual pay increases
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability.
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Charitable donation matching programs

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite , Quartz , Porcelain , Luxury Vinyl flooring, Slate , Marble , Travertine , Sandstone , Limestone , Quartzite , onyx , stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• • Top 5 fastest growing companies - OC Business Journal
  • Supplier Diversity Award - Home Depot
  • #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
  • Top Workplaces Award winner multiple times - Top Workplaces
  • MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.