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Working Title

Nurse Clinic Manager

Administrator Level (for MPP positions only)

This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of the Student Health Services (SHS).

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.
San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.
The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Student Health services

Appointment Type

At-Will

Time Base

Full-time (1.0 FTE)

Work Schedule

Monday - Friday ; 8:00 a.m.- 5:00 p.m.

Anticipated Hiring Range

$12,917.00.00 - $13,750.00 per month ($155,004.00 - $165,00.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the leadership of the Director of the Student Health Services (SHS), the Nurse Clinic Manager is responsible for the care provided to SF State University students by SHS's Registered Nurses and licensed/unlicensed clinical support staff.

The Nurse Clinic Manager is responsible for leading the daily and administrative functions in the SHS. Principal responsibilities include operations, managing of staff and resources, facilitating research and education, and maintaining compliance with policies, procedures, and regulations. The Nurse Clinic Manager establishes quality improvement efforts to support the delivery of patient focused care and knowledge-based decision making as the framework for superior delivery of care. The Nurse Clinic Manager facilitates communication, coordination, and collaboration among the SHS staff regarding identification, planning, and provision of high quality, cost-effective care. The Nurse Clinic Manager is a resource within the SHS and to the SFSU community. 

The Nurse Clinic Manager is a key member of the SHS Leadership Team.  This is an on-site position.

Position Information

• Directly supervises and manages the performance of the following classification of staff: Registered Nurses (RN); licensed/unlicensed clinical support staff in the SHS Clinics; and the SHS Clinical Laboratory Improvement Amendments (CLIA) Waived Lab.
• Responsible for the provision of patient centered healthcare and the quality assurance programs
• Responsible for providing clinical and administrative supervision in support of SHS's mission, Student Affairs and Enrollment Management's (SAEM) mission, and the values and themes of SF State University's Strategic Plan
• Responsible for partnering with campus and community departments/agencies to secure student access to quality health care services on and off campus.
• Leads the day-to-day operations and coordination of patient care services.
• Leads the clinic to improve patient, provider, and staff satisfaction.
• Identify opportunities to increase quality, safety, effectiveness, and efficiency.
• Identify indicators to measure, evaluate, and improve care.
• Ensure compliance with applicable healthcare regulations and accreditation requirements - Accreditation Association for Ambulatory Healthcare (AAAHC).
• Oversee clinic staffing and scheduling of work assignments.
• Recruit staff members who are in congruence with service excellence and quality patient care.
• Oversee the completion/monitoring of staff competencies and performance evaluations.
• Institute necessary modifications to clinic operations commitments as financial changes dictate.
• Stay abreast of new technology in supplies and equipment and evaluate for quality and cost improvements.
• Provide facility management/oversight.
• Evaluate SHS services utilization and make recommendation for improvement.
• Oversees Student Assistants.
• Oversees Immunization program for SHS employees and students.
• Develop and implement clinical policies and procedures.
• Collaborate with other campus departments to enhance service delivery and patient outcomes.
• Manages resources effectively.
• Coordinates and or facilitate staff training and professional development programs.
• Facilitates communication between clinical staff and leadership.
• Handle patient complaints and work to resolve any issues related to clinical services.
• Participate in strategic planning and decision-making processes.
• Oversee medical equipment sterilization process and training.

Other duties as assigned

Minimum Qualifications

• A current valid license as a Registered Nurse in the State of California.
• Successful completion of a Bachelor of Science in Nursing (BSN) degree program. 
• Must pass a credentialing check, including verification of education, training and licensure.
• Must pass background check including fingerprinting check.
• Possession of a current CPR/AED Certificate.

Preferred Qualifications

• A Master of Science in Nursing (MSN) degree or California Licensed Nurse Practitioner (NP).
• Full-time equivalent of at least three (3) years of experience as an acute care nurse (outpatient setting).

Progressively responsible leadership experience in an outpatient health care environment with at least two (2) years of direct supervisory experience, including management of RNs and ancillary clinical staff.

• Experience in supervising and evaluating employees, resolving conflicts, problem solving and facilitating collaboration in a diverse workforce.
• Knowledge of nationally recognized accreditation standards, processes and health care models.
• Knowledge of healthcare clinic administration, budgeting and billing.

• Experience with an electronic medical record system and practice management system to record and analyze the delivery of healthcare
• Knowledgeable of implementation and assessment of infection control procedures.
• Effective oral and written communication skills, including the ability to facilitate open discussions and write clear and concise analyses and reports
• Superior interpersonal skills and the ability to collaborate with and respond to multiple constituencies at all levels in a large, decentralized organization.
• Experience in young adult/college health.
• Experience in Public Health.
• core competencies - embody the following competencies: 
• bias toward collaboration and teamwork
• effective oral, written and nonverbal communication skills
• customer / client focus with an emphasis in problem solving and resolution
• personal effectiveness and credibility as demonstrated by interpersonal and professional confidence
• diversity and inclusion

Required License / Certification

• A current valid license as a Registered Nurse in the State of California.
• Possession of a current CPR/AED Certificate.

Environmental/Physical/Special

Some work on weekends and holidays will be required. Position involves occasional automobile and air travel to offsite locations. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.