42 Mixpanel Customer Success Manager Jobs Hiring Near You

Job Summary:
Mixpanel is a leader in analytics, providing AI-first digital analytics to over 29,000 companies. The Senior Product Manager, Platform will own the enterprise management surface, focusing on security, compliance, and user management to ensure customer trust and platform integrity.
Responsibilities:
• Own the Enterprise Platform Roadmap
• Define and drive the roadmap for Mixpanel’s enterprise management surface — RBAC, SSO/passkeys, auth services, audit logs, admin controls, bulk user management, and settings UX
• Develop a principled view of what the platform must guarantee (security, compliance, reliability) vs. what can be iterative — and sequence investments accordingly
• Anticipate requirements from enterprise customers, internal security reviews, and compliance obligations; design ahead of the ask rather than reacting to it
• Build business cases for platform investments, making the indirect ROI of security and compliance work legible to leadership
• Establish operating cadence and governance across the two engineering tracks: align dependencies, create clear owners, and ensure predictable delivery
• Lead with Curiosity and Disciplined Discovery
• Approach every platform problem with structured curiosity: frame clear hypotheses, test assumptions with lightweight experiments, and evaluate second-order effects before committing
• Stay directly connected to enterprise customers and security-facing stakeholders (Sales, CS, Legal) to understand how platform limitations show up in real deals and renewals
• Synthesize signal from security reviews, compliance inquiries, support tickets, and customer interviews into clear, prioritized product proposals
• Drive Cross-Team Platform Integrity
• Own the consistency and reliability of shared authentication, permissions, and admin patterns across Mixpanel’s product portfolio — ensure every product team builds on a stable, well-governed foundation
• Partner with engineering leads to define clear APIs, auth contracts, and permission interfaces that prevent hidden dependencies and enable safe evolution
• Define and maintain measurement standards for platform health: uptime, auth failure rates, admin task completion, enterprise onboarding velocity
• Work closely with application security to ensure platform features meet enterprise security standards and pass external audits
Qualifications:
Required:
• 5+ years of PM experience owning meaningful problems end-to-end; direct experience with identity, access management, enterprise administration, or security-adjacent product work strongly preferred
• Track record of driving alignment and delivering outcomes across engineering, security, and GTM functions without formal authority
• Experience building business cases for security, compliance, or infrastructure investments where ROI is indirect or realized over long time horizons
• Familiarity with enterprise sales and the role platform features (SSO, RBAC, audit logs) play in closing and renewing enterprise accounts
• Systems thinker: you understand how platform-layer decisions ripple across products, user journeys, and engineering teams, and you reason about second-order effects before committing to a direction
• Technical fluency: credible with engineers on identity, auth, and security infrastructure tradeoffs; can partner on architecture-level product decisions without needing to be an engineer
• Curious by default: you ask better questions before proposing solutions, challenge assumptions respectfully, and design lightweight experiments to validate direction
• Customer-obsessed even on infrastructure: you stay connected to how platform quality shows up for end users and enterprise admins, not just internal teams
• Clear, direct communicator: you can write a crisp one-pager, align senior stakeholders on a difficult tradeoff, and make security/compliance topics accessible to non-technical audiences
• AI-native: you use AI tools actively in your day-to-day product work — research, synthesis, discovery — and can point to specific ways they’ve changed how you operate
Preferred:
• Deep familiarity with SSO protocols (SAML, OIDC), passkeys/WebAuthn, or RBAC design patterns
• Experience navigating SOC 2, GDPR, or enterprise security review processes as a PM
• Hands-on Mixpanel user who understands the product from the inside
• Experience at a company navigating single-product to multiproduct platform complexity
• Experience writing production-grade software or working directly with auth/identity APIs
Company:
Mixpanel turns data into decisions with analytics that simplify insights, guide decisions, and measure product and marketing impact. Founded in 2009, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.