42 Mixpanel Customer Success Manager Jobs Hiring Near You

About Mixpanel
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what's working, diagnose what's not, and decide what to build next. Learn more at mixpanel.com.
About the Team
Mixpanel's Product organization is built on small, autonomous pods - engineering, product, and design working side by side with direct access to customer data, feedback, and business metrics. We operate from first principles, challenge assumptions, and bias toward simple, elegant solutions. Product owns execution end to end.
The Product Platform team's mission is to make Mixpanel easy to manage, secure, compliant, and built on a reliable foundation. The team runs two engineering tracks: a server infrastructure and application security track, and an enterprise management and UI track. Together they own the systems that every Mixpanel customer - and every internal product team - depends on.
About the Role
As Mixpanel scales into the enterprise, the platform that underpins how customers manage, secure, and control their Mixpanel environment becomes increasingly strategic. This isn't a role about a single feature or workflow - it's about the foundational systems that determine whether a 500-person company trusts us with their data and their organizational complexity.
The Senior PM, Platform will own Mixpanel's core enterprise management surface: RBAC and permissions, SSO and passkeys, authentication services, bulk user and workspace management, audit logs, admin controls, and settings UX. You'll be the PM for the systems that enterprise IT and security teams evaluate when deciding whether to standardize on Mixpanel.
This role requires someone who thinks in systems, understands the security and compliance requirements of enterprise customers, and knows how to build trust - with engineering, with customers, and with the cross-functional teams that depend on platform stability. If you're energized by infrastructure that quietly powers everything and occasionally takes center stage during a security review, this role is for you.
Responsibilities
Own the Enterprise Platform Roadmap

• Define and drive the roadmap for Mixpanel's enterprise management surface - RBAC, SSO/passkeys, auth services, audit logs, admin controls, bulk user management, and settings UX
• Develop a principled view of what the platform must guarantee (security, compliance, reliability) vs. what can be iterative - and sequence investments accordingly
• Anticipate requirements from enterprise customers, internal security reviews, and compliance obligations; design ahead of the ask rather than reacting to it
• Build business cases for platform investments, making the indirect ROI of security and compliance work legible to leadership
• Establish operating cadence and governance across the two engineering tracks: align dependencies, create clear owners, and ensure predictable delivery

Lead with Curiosity and Disciplined Discovery

• Approach every platform problem with structured curiosity: frame clear hypotheses, test assumptions with lightweight experiments, and evaluate second-order effects before committing
• Stay directly connected to enterprise customers and security-facing stakeholders (Sales, CS, Legal) to understand how platform limitations show up in real deals and renewals
• Synthesize signal from security reviews, compliance inquiries, support tickets, and customer interviews into clear, prioritized product proposals

Drive Cross-Team Platform Integrity

• Own the consistency and reliability of shared authentication, permissions, and admin patterns across Mixpanel's product portfolio - ensure every product team builds on a stable, well-governed foundation
• Partner with engineering leads to define clear APIs, auth contracts, and permission interfaces that prevent hidden dependencies and enable safe evolution
• Define and maintain measurement standards for platform health: uptime, auth failure rates, admin task completion, enterprise onboarding velocity
• Work closely with application security to ensure platform features meet enterprise security standards and pass external audits

We're Looking For
Experience

• 5+ years of PM experience owning meaningful problems end-to-end; direct experience with identity, access management, enterprise administration, or security-adjacent product work strongly preferred
• Track record of driving alignment and delivering outcomes across engineering, security, and GTM functions without formal authority
• Experience building business cases for security, compliance, or infrastructure investments where ROI is indirect or realized over long time horizons
• Familiarity with enterprise sales and the role platform features (SSO, RBAC, audit logs) play in closing and renewing enterprise accounts

Skills

• Systems thinker: you understand how platform-layer decisions ripple across products, user journeys, and engineering teams, and you reason about second-order effects before committing to a direction
• Technical fluency: credible with engineers on identity, auth, and security infrastructure tradeoffs; can partner on architecture-level product decisions without needing to be an engineer
• Curious by default: you ask better questions before proposing solutions, challenge assumptions respectfully, and design lightweight experiments to validate direction
• Customer-obsessed even on infrastructure: you stay connected to how platform quality shows up for end users and enterprise admins, not just internal teams
• Clear, direct communicator: you can write a crisp one-pager, align senior stakeholders on a difficult tradeoff, and make security/compliance topics accessible to non-technical audiences
• AI-native: you use AI tools actively in your day-to-day product work - research, synthesis, discovery - and can point to specific ways they've changed how you operate

Bonus Points

• Deep familiarity with SSO protocols (SAML, OIDC), passkeys/WebAuthn, or RBAC design patterns
• Experience navigating SOC 2, GDPR, or enterprise security review processes as a PM
• Hands-on Mixpanel user who understands the product from the inside
• Experience at a company navigating single-product to multiproduct platform complexity
• Experience writing production-grade software or working directly with auth/identity APIs

#LI-CF1
Compensation
The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.
Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.
Mixpanel Compensation Range
$218,500-$250,000 USD
Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*
Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers' needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?
We're a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you'll be helping the world's most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter-our people, our customers, our partners-out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We've immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.