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29 Midmark Strategic Accounts Manager Jobs Hiring Near You

Midmark

Front of House Manager

Versailles, OH · On-site

Review financial metrics and operational data to develop and implement strategies that improve ... The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to ...

Midmark

Associate Financial Analyst

Versailles, OH

Perform financial analysis for business units, strategic segments, pricing and projects. This ... and management reporting. * Performs variance analysis and researches significant variances to ...

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Midmark Jobs Information

Do workers at Midmark get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Midmark pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
45% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Is the health insurance from Midmark affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at Midmark?

Most people get paid time off work.
80% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and January 2026.

Do workers at Midmark worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2025.

Do Midmark workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2025.

How easy is it to get time off at Midmark?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Midmark managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2025.

Do jobs at Midmark spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2025.

How easy is it to take sick days at Midmark?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at Midmark good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Midmark feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Midmark get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Is it stressful to work at Midmark?

Some people feel stressed here.
62% of people say they often feel stressed at work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Midmark enjoy their jobs?

Most people enjoy their job.
91% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Midmark recommend working with their team?

Most people recommend working with their team.
77% of people report that they would recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get enough training when they start at Midmark?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get support to advance at Midmark?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and December 2025.

Do people think Midmark’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how Midmark is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.

What other companies are hiring for Strategic Accounts Manager jobs?

What are the most popular jobs at Midmark?

What are the most popular categories at Midmark?

Infographic showing various Strategic Accounts Manager job openings at Midmark in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Vice President, Customer Engagement

Midmark Corporation

Versailles, OH • On-site

$128K - $164K/yr

Full-time

Posted 19 days ago

Midmark rating

9.1

Company rating: 9.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description


The Role
Midmark is seeking a Vice President of Customer Engagement to lead and advance our enterprise customer engagement strategy. This executive will position customer experience and service capabilities as strategic business functions that strengthen customer relationships, improve retention and lifetime value, create competitive differentiation, and contribute to sustainable, profitable growth.
The Vice President will lead across Customer Experience, Service Operations, Voice of the Customer, and Hospitality, establishing an integrated strategy that improves the customer journey and long-term customer value across Midmark businesses. Partnering closely with executive and business unit leadership, this role will connect customer insights, operational performance, digital capabilities, talent, and investment priorities to enterprise growth objectives.
This role is located at our corporate headquarters (Versailles, OH) with an in-office expectation of 4 days/week.
What You'll Lead
Enterprise Customer Engagement Strategy
  • Develop and execute Midmark's enterprise Customer Engagement strategy across Customer Experience, Service Operations, Voice of the Customer, and Hospitality.
  • Align priorities, governance, and investment roadmaps with customer retention, lifetime value, competitive differentiation, and sustainable profitable growth.
  • Partner with business unit and executive leaders to identify systemic customer issues, market opportunities, service risks, and enterprise capability needs.
  • Strengthen customer engagement as a source of competitive differentiation and growth.

Customer Experience & Voice of the Customer
  • Lead the enterprise customer journey and Voice of the Customer strategy across businesses, channels, and touchpoints.
  • Leverage NPS, customer effort, satisfaction, customer feedback, and closed-loop improvement processes to strengthen strategic customer relationships.
  • Establish enterprise performance measures connecting customer engagement outcomes with retention, lifetime value, loyalty, financial performance, digital adoption, service operations, and organizational effectiveness.
  • Use customer and business insights to prioritize continuous improvement and investment.

Service Excellence & Customer Value
  • Provide executive leadership for customer-facing and service operations.
  • Establish strategies that improve service excellence, responsiveness, resolution effectiveness, customer uptime, service attachment, loyalty, retention, and long-term customer value.
  • Balance customer outcomes, operational effectiveness, competitive differentiation, and financial performance.

Digital Transformation & Innovation
  • Lead the transformation of customer engagement capabilities through digital, self-service, automation, and AI-enabled experiences.
  • Advance capabilities that improve customer outcomes, operational scalability, and sustainable growth.
  • Connect digital customer engagement capabilities with broader enterprise performance objectives.

Organizational & Financial Leadership
  • Develop operating budgets, workforce plans, resource allocation strategies, and organizational capabilities required to deliver Customer Engagement objectives.
  • Build organizational capability through leadership development, succession planning, and talent management.
  • Establish performance measures and use business and customer insights to guide priorities and investments.

Strategic Customer & Hospitality Experiences
  • Provide strategic oversight of Midmark's hospitality operations and customer advisory activities.
  • Leverage these experiences to deepen strategic customer relationships, reinforce brand differentiation, and advance commercial objectives.
  • Represent Customer Engagement through enterprise committees, industry associations, and customer advisory activities, as appropriate.

What We're Looking For
Education & Experience
  • Bachelor's degree in Business, Marketing, Operations, Technology, or a related field, or equivalent combination of education and experience.
  • 15+ years of progressive leadership experience across customer experience, customer service, commercial operations, service operations, digital transformation, hospitality, or related functions.
  • Master's degree preferred.
  • Experience leading large, multifunctional organizations, enterprise strategy development, organizational transformation, workforce planning, and cross-functional initiatives.
  • Experience within healthcare, medical technology, manufacturing, distribution, or another complex service environment preferred.

Skills & Competencies
  • Expert knowledge of enterprise customer experience strategy and operating model design.
  • Expert knowledge of service operations and customer support leadership.
  • Expert knowledge of Voice of the Customer, customer loyalty, retention, lifetime value, and customer journey management.
  • Strong knowledge of CRM platforms, digital customer engagement technologies, self-service, automation, and artificial intelligence.
  • Strong financial management, budgeting, performance measurement, and customer engagement measurement capabilities.
  • Strong knowledge of organizational design, talent development, and succession planning.
  • Understanding of commercial operations, strategic customer relationships, and channel partner relationships.
  • Executive-level leadership, communication, and stakeholder influence skills.
  • Experience leading change and enterprise transformation.

Leadership Scope
This executive leads through a team of managers and has full responsibility for personnel decisions, including hiring, performance management, and termination. The Vice President establishes the strategic direction, priorities, and goals for the Customer Engagement function.
Why Midmark?
This is an opportunity to lead a function with influence across the entire customer relationship-from customer insight and service delivery to digital engagement and strategic customer experiences.
Join Midmark and help shape an enterprise customer experience that strengthens relationships, creates long-term value, and supports sustainable growth.

What Midmark employees say

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