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17 Metro Data Analyst Jobs Hiring Near You

METRO

Creative Strategist (Onsite)

Houston, TX

$88K - $116K/yr

Shapes METRO's brand voice with data-driven and action-inspiring concepts for external and internal ... Strong creative instincts informed by audience insights and analysis. Qualitative and quantitative ...

METRO

Creative Strategist (Onsite)

Houston, TX · On-site

$88K - $116K/yr

Shapes METRO's brand voice with data-driven and action-inspiring concepts for external and internal ... Strong creative instincts informed by audience insights and analysis. Qualitative and quantitative ...

Metro

Farebox Puller

Cincinnati, OH

$14.75 - $17.25/hr

Metro is seeking a Farebox Puller, who under general supervision, is responsible for removing ... Proficiency - Able to multitask, plan and measure results, create and analyze data, excellent ...

Metro

Fleet Mechanic

Cincinnati, OH

$40.15/hr

... hours in Metro's maintenance management system. * Prepare detailed service reports, maintenance logs, and technical documentation. * Analyze fleet performance and repair data to recommend ...

METRO

LRV Technician (External Posting)

Houston, TX

$35K - $45K/yr

Performs fault analysis and diagnose faulty components. * Tests, troubleshoot, and repair down to ... Documents warranty data according to METRO policies and procedures. * Complies with all safety ...

METRO

LRV Technician (External Posting)

Houston, TX

$35K - $45K/yr

Performs fault analysis and diagnose faulty components. * Tests, troubleshoot, and repair down to ... Documents warranty data according to METRO policies and procedures. * Complies with all safety ...

METRO

LRV Technician (External Posting)

Houston, TX

$35K - $45K/yr

Performs fault analysis and diagnose faulty components. * Tests, troubleshoot, and repair down to ... Documents warranty data according to METRO policies and procedures. * Complies with all safety ...

METRO

LRV Technician (External Posting)

Houston, TX · On-site

$35K - $45K/yr

Performs fault analysis and diagnose faulty components. * Tests, troubleshoot, and repair down to ... Documents warranty data according to METRO policies and procedures. * Complies with all safety ...

METRO

LRV Technician (External Posting)

Houston, TX · On-site

$35K - $45K/yr

Performs fault analysis and diagnose faulty components. * Tests, troubleshoot, and repair down to ... Documents warranty data according to METRO policies and procedures. * Complies with all safety ...

METRO

LRV Technician (External Posting)

Houston, TX · On-site

$35K - $45K/yr

Performs fault analysis and diagnose faulty components. * Tests, troubleshoot, and repair down to ... Documents warranty data according to METRO policies and procedures. * Complies with all safety ...

Metro

Accounts Payable Specialist

Cincinnati, OH

$20.75 - $26.50/hr

Ability to work in compliance with Metro's safety and security policies. * Other duties as assigned ... Must be able to analyze information and apply accounting principles to solve problems with accuracy

METRO

Leave and Wellness Coordinator

Houston, TX · On-site

$63K - $82K/yr

... METRO's Leave of Absence and Wellness Programs. Provides assistance to all employees, managers, and ... Compiles quarterly Leave of Absence and Wellness data/metrics and provides Director with analysis ...

Metro

Maintenance Supervisor - Access

Cincinnati, OH

Ability to work in compliance with Metro's safety and security policies. * Other duties as assigned ... Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent ...

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Infographic showing various Data Analyst job openings at Metro in the United States as of September 2026, with employment types broken down into 8% Internship, 80% Full Time, 8% Part Time, and 4% Nights. Highlights an 100% Physical job distribution.

Supervisor, Customer Complaints and Resolution (Night Shift - 1:00pm - 10:00pm Required)

Houston, TX • On-site

METRO
See more jobs at METROexternal

$60K - $79K/yr

Other

Re-posted 29 days ago

Job description

Basic Function
Supervises the day-to-day activities of the Customer Resolution Specialists and acts as a liaison for METRO customers, the general public and METRO departments/divisions with an emphasis on providing excellent customer service. Responsible for conducting analysis of established reports and statistical data to provide an informative view on the effectiveness and efficiency of METRO's service. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Responsibilities and Specific Duties
  • Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g., training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department outcomes are achieved.
  • Manages and oversees a team of call center representatives.
  • Motivates and supports representatives through coaching and feedback.
  • Assists representatives by answering questions via phone and chat.
  • Assists in hiring and onboarding new call center representatives.
  • Ensures adherence to the company's policies and procedures.
  • Evaluates calls to ensure processes and procedures are executed according to the guidelines.
  • Analyzes public comment data to monitor and report public view of METRO service.
  • Compiles monthly public comments for Board reports.
  • Analyzes data and system problems and develops solutions.
  • Identifies trends in the public comment data and looks for possible solutions to positively impact customers' interactions with METRO.
  • Monitors complaint line call volume to control excessive customer wait time.
  • Organizes and facilitates meetings and training with staff and other departments.
  • Works with IT and vendors on system repairs and customization.
  • Prepares manuals and training materials for staff on procedures, software, and/or equipment.
  • Serves as administrator for public comment guidelines and procedures.
  • Provides guidance and training to department staff on the utilization of the Public Comment System (PCS) and Integrated Vehicle Operations Management System (IVOMS).
  • Provides analyzed IVOMS data to Claims, Employee Relations, Public Safety, and other departments/divisions as required.
  • On-call to assist in emergency situations.
  • Provides excellent customer service to METRO internal and external customers.
  • Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP).
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.

Pay Range: $60,800 - $79,700
Education Requirement
High school or GED required. Bachelor's degree in Business Administration, Computer Science or related field preferred.
Years & Experience Required
Minimum five (5) years of experience in a technical/analytical position with an emphasis on reporting and analysis to include two (2) years of supervisory or lead experience. Knowledge of call center management processes is required.
Knowledge & Skills Required
Strong leadership, coaching, motivational, interpersonal, organizational, and communication skills. Must be able to multi-task and work independently with limited supervision and effective time management skills. Flexible, goal-oriented, and results-drive. PC proficiency and intermediate to advanced knowledge of Microsoft Office environment required. Bi-lingual skills are a plus. Working knowledge of Excel, IVOMS, and PCS is a plus.
Additional Information
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

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