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60 Metro Customer Service Representative Jobs Hiring Near You

METRO

Customer Service Representative

Houston, TX · On-site

$37K - $46K/yr

Provides customers with accurate information regarding METRO services (bus, rail and HOV/HOT lanes). * Provides accurate information to customers regarding time schedules, bus stop locations, fares ...

METRO

Customer Service Representative

Houston, TX

$37K - $46K/yr

Provides customers with accurate information regarding METRO services (bus, rail and HOV/HOT lanes). * Provides accurate information to customers regarding time schedules, bus stop locations, fares ...

METRO

Service Supervisor

Houston, TX · On-site

... METRO's customers and the general public Oversees and manages the daily activities in the field associated with the Authority's fixed route bus services Maintains and optimizes bus service ...

METRO

Service Supervisor

Houston, TX · On-site

... METRO's customers and the general public Oversees and manages the daily activities in the field associated with the Authority's fixed route bus services Maintains and optimizes bus service ...

Metro

Customer Care Center Agent

Cincinnati, OH

$15 - $19.50/hr

Type all communication data into the Customer Service modules/system for resolution and tracking. * Collaborate and exchange information with Metro personnel (including, but not limited to Risk ...

METRO

Supervisor, Call Center Services

Houston, TX · On-site

$56K - $84K/yr

Assists representatives by answering questions via phone and chat. * Assists in hiring and ... Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety ...

METRO

Supervisor, Call Center Services

Houston, TX

$56K - $84K/yr

Assists representatives by answering questions via phone and chat. * Assists in hiring and ... Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety ...

METRO

Service Driver

Houston, TX

$16.31/hr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

Service Driver

Houston, TX · On-site

$16.31/hr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

Metro

Service Planner I

Cincinnati, OH

Ability to work in compliance with Metro's safety and security policies. * Provide a positive work ... Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

Metro

EZConnect Regional Call Center Agent

Cincinnati, OH

$15 - $19.25/hr

Ability to work in compliance with Metro's safety and security policies * Model exemplary internal and external customer service. * Other duties as assigned. POSITION QUALIFICATIONS Competency ...

Metro

Business Development Intern

Cincinnati, OH

Model exemplary customer service. * Be a self-starter who takes initiative and acts with accountability and integrity. * Ability to work in compliance with Metro's safety and security policies.

METRO

Manager, Operating Facilities

Houston, TX · On-site

$88K - $116K/yr

Represents Operating Facilities in step 1 grievances and other union issues. Knowledgeable in the ... Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety ...

METRO

Police Officer

Houston, TX · On-site

$60K - $79K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

Bus Operator (External Posting)

Houston, TX · On-site

$23.49/hr

Provides excellent customer service to METRO internal and external customers. * Applies Safety Management System (SMS) methods and principles in daily routine and supports all aspects of the agency ...

METRO

Police Officer

Houston, TX

$60K - $79K/yr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency ...

METRO

Bus Operator (External Posting)

Houston, TX

$23.49/hr

Provides excellent customer service to METRO internal and external customers. * Applies Safety Management System (SMS) methods and principles in daily routine and supports all aspects of the agency ...

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Customer Service Representative

Customer Service Representative

METRO

Houston, TX • On-site

$37K - $46K/yr

Full-time

Posted 3 days ago

Job description

Basic Function
Responsible for providing excellent customer service and accurate information regarding all METRO services (bus, rail, and HOV/HOT lanes), programs, projects, special events, fare items, lost & found and any other METRO inquiry in a professional manner. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Responsibilities and Specific Duties
  • Provides customers with accurate information regarding METRO services (bus, rail and HOV/HOT lanes).
  • Provides accurate information to customers regarding time schedules, bus stop locations, fares, detours, special events, changes/improvements in service and other relevant information regarding various METRO programs and projects.
  • Provides customers with accurate information regarding METRO fare items, including costs, purchase locations, issues with lost or stolen cards and special fare media items.
  • Researches customer transactions in the fare card system to assist with the card's remaining value and past transactions.
  • Answers customers inquiries regarding lost articles and explain the process for reclaiming lost articles.
  • Provides accurate trip planning and itinerary information (using a computerized database for research); recommends and explains best bus and rail options to customers in response to their inquiries.
  • Processes and fulfils customer requests for schedules, emailed itineraries, faxes and other information.
  • Provides information via phone lines including the TDD/TTY equipment for the hearing impaired.
  • Assists customers via telephone, text and in person providing excellent customer services using standard scripts and procedures.
  • Provides back up support to the Welcome Center Coordinator as required. Assist walk-up customers and answers customer calls; routes to the appropriate department as requested by the customer in an efficient, timely, and professional manner.
  • Adheres to all policies, procedures and provisions of the department and agency.
  • Meets acceptable KPI's (Key Performance Indicators) level(s) for the position.
  • Responds to incoming emails (both internal and external) in a timely and professional manner.
  • Provides excellent customer service to METRO internal and external customers.
  • Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency's Public Transportation Agency Safety Plan (PTASP).
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.

Pay Range: $37,200 - $46,900
Education Requirement
High school or GED required.
Years & Experience Required
Minimum three (3) years of related experience in a customer service field or call center environment.
Knowledge & Skills Required
Exceptional customer service, active listening, and verbal and written communication skills; emphasis on spelling skills, professional phone voice and phone etiquette. Ability to communicate with all levels of individuals in person and during telephone conversations using tact and diplomacy. Ability to manage workload including planning, organizing, prioritizing, meeting deadlines and follow through. Must be able to multi-task and work independently with little or no supervision. Comprehension of system maps and METRO system. Proficient PC skills and basic knowledge of Microsoft Office environment required. Bilingual is preferred. Ability to read and write Spanish is a plus.
Additional Information
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

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