IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...

Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...
Columbus, OH · On-site
Here at Maven, LLC we are a fast-growing start-up looking to grow our internal team. We are looking ... Base salary + commission Requirements: * 3+ years of experience as an IT Recruiter in one of the ...
Columbus, OH · On-site
Here at Maven, LLC we are a fast-growing start-up looking to grow our internal team. We are looking ... Base salary + commission Requirements: * 3+ years of experience as an IT Recruiter in one of the ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Issue management and facilitation experience preferred * Strong customer service, organization, and ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Issue management and facilitation experience preferred * Strong customer service, organization, and ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Issue management and facilitation experience preferred * Strong customer service, organization, and ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Issue management and facilitation experience preferred * Strong customer service, organization, and ...
Columbus, OH · On-site
We have a full-time, direct hire opportunity for an IT Field Technician in Atlanta, GA. The ideal ... Regional Facility Manager with summary of quarterly visits Complete 100% of all Preventative ...
Columbus, OH · On-site
We have a full-time, direct hire opportunity for an IT Field Technician in Atlanta, GA. The ideal ... Regional Facility Manager with summary of quarterly visits Complete 100% of all Preventative ...
Columbus, OH · On-site
The Senior Infrastructure Engineer applies their deep background designing, managing, and building corporate IT infrastructure to enable the platforms and systems that make us successful. This job ...
Columbus, OH · On-site
The Senior Infrastructure Engineer applies their deep background designing, managing, and building corporate IT infrastructure to enable the platforms and systems that make us successful. This job ...
Columbus, OH · On-site
The Site Operations Team will also be responsible for the management, support and maintenance of ... Required Skills IT/Computer Science related degree or comparable experience. Experience in leading ...
Columbus, OH · On-site
The Site Operations Team will also be responsible for the management, support and maintenance of ... Required Skills IT/Computer Science related degree or comparable experience. Experience in leading ...
Our customer has a Direct Hire opportunity for a Relationship Development Manger here in Columbus ... Our customer seeks an account executive with 3-7 years of experience selling IT Consulting or ...
Our customer has a Direct Hire opportunity for a Relationship Development Manger here in Columbus ... Our customer seeks an account executive with 3-7 years of experience selling IT Consulting or ...
Columbus, OH · On-site
$106K - $146K/yr
We have an opening for a Sr. Technology Project Manager role here is Columbus, OH. This opportunity is a Direct Hire role with a fast-growing mortgage organization. The Senior Technical Project ...
Columbus, OH · On-site
$106K - $146K/yr
We have an opening for a Sr. Technology Project Manager role here is Columbus, OH. This opportunity is a Direct Hire role with a fast-growing mortgage organization. The Senior Technical Project ...
Columbus, OH · On-site
$100K - $138K/yr
Act as a "Technology Success Manager" for our clients * Coordinate client services activities for ... Review of CW Automate alerts, performance information and configurations. * Server checkups using ...
Columbus, OH · On-site
$100K - $138K/yr
Act as a "Technology Success Manager" for our clients * Coordinate client services activities for ... Review of CW Automate alerts, performance information and configurations. * Server checkups using ...
Columbus, OH · On-site
Creates packages and reports back to management on successful deployment and requirements ... Create, query and gather requested information for all restaurant SCCM reporting * Administration ...
Columbus, OH · On-site
Creates packages and reports back to management on successful deployment and requirements ... Create, query and gather requested information for all restaurant SCCM reporting * Administration ...
Columbus, OH · On-site
$130K - $174K/yr
Experience working with management, stakeholders, and multiple teams. * Ability to influence technology and product teams. * Experience working with microservices and event-driven systems.
Columbus, OH · On-site
$130K - $174K/yr
Experience working with management, stakeholders, and multiple teams. * Ability to influence technology and product teams. * Experience working with microservices and event-driven systems.
Columbus, OH · On-site
Develop and Deploy features across the tech stack * Write maintainable code while iterating and ... Collaborate with stakeholders across Design, Product Management, and Engineering * Present new ...
Columbus, OH · On-site
Develop and Deploy features across the tech stack * Write maintainable code while iterating and ... Collaborate with stakeholders across Design, Product Management, and Engineering * Present new ...
Manchester, CT · On-site
$67K - $102K/yr
Description RMS IT Solutions Inc is seeking a skilled and experienced Information Technology Manager to join our dynamic team in Manchester. As a MID_SENIOR professional in the Information Technology ...
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Manchester, CT · On-site
$67K - $102K/yr
Description RMS IT Solutions Inc is seeking a skilled and experienced Information Technology Manager to join our dynamic team in Manchester. As a MID_SENIOR professional in the Information Technology ...
Northbrook, IL · On-site
$96K - $118K/yr
IT Manager, Northbrook, IL The IT Manager oversees all of the company's IT functions and needs. The primary duties of the IT Manager are the security and maintenance of the company's network ...
Northbrook, IL · On-site
$96K - $118K/yr
IT Manager, Northbrook, IL The IT Manager oversees all of the company's IT functions and needs. The primary duties of the IT Manager are the security and maintenance of the company's network ...
$87K - $107K/yr
Brief Description The IT Manager is responsible for overseeing and managing Ideal Market's information technology projects. Coordinates project phases from development to installation. Acts as ...
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$87K - $107K/yr
Brief Description The IT Manager is responsible for overseeing and managing Ideal Market's information technology projects. Coordinates project phases from development to installation. Acts as ...
Washington, DC · On-site
$107K - $131K/yr
IT Manager, Washington, DC This IT Manager position will lead the IT portion of the tech team, managing areas such as network infrastructure and security, hardware and software deployment, email and ...
Washington, DC · On-site
$107K - $131K/yr
IT Manager, Washington, DC This IT Manager position will lead the IT portion of the tech team, managing areas such as network infrastructure and security, hardware and software deployment, email and ...
San Francisco, CA · On-site
$85K - $95K/yr
Title: IT Manager Salary: $85,000.00 - $95,000.00 per year (plus benefits) Reports to: IT Director Status: Full-Time, Exempt (1.00 FTE) POSITION DESCRIPTION: The IT Manager at CYCSF is responsible ...
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San Francisco, CA · On-site
$85K - $95K/yr
Title: IT Manager Salary: $85,000.00 - $95,000.00 per year (plus benefits) Reports to: IT Director Status: Full-Time, Exempt (1.00 FTE) POSITION DESCRIPTION: The IT Manager at CYCSF is responsible ...
Bellevue, WA · On-site
$65 - $70/hr
Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...
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Bellevue, WA · On-site
$65 - $70/hr
Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...
Houston, TX · On-site
$100 - $125/hr
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all ...
Houston, TX · On-site
$100 - $125/hr
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all ...

Columbus, OH • On-site
Full-time
Re-posted 17 days ago
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
Supporting enterprise production support process for reporting, evaluating, resolving incidents
Leveraging Salesforce as a ticketing tool
Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
Reporting on metrics like call volume, call types, technical talk time
Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
Complete daily help desk checklist summarizing handoff tickets, policies and settlements
Lead specialists may also act as manager on call.
Requirements:
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Service Desk preferred and/or Deskside experience
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support