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73 Maven It Manager Jobs Hiring Near You

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to ... Strong customer service, organization, and communication skills Strong process management skills ...

Here at Maven, LLC we are a fast-growing start-up looking to grow our internal team. We are looking ... Base salary + commission Requirements: * 3+ years of experience as an IT Recruiter in one of the ...

The IT Field Technician will provide IT field support for restaurants, regional office, and ... Issue management and facilitation experience preferred * Strong customer service, organization, and ...

The IT Field Technician will provide IT field support for restaurants, regional office, and ... Issue management and facilitation experience preferred * Strong customer service, organization, and ...

We have a full-time, direct hire opportunity for an IT Field Technician in Atlanta, GA. The ideal ... Regional Facility Manager with summary of quarterly visits Complete 100% of all Preventative ...

The Senior Infrastructure Engineer applies their deep background designing, managing, and building corporate IT infrastructure to enable the platforms and systems that make us successful. This job ...

The Site Operations Team will also be responsible for the management, support and maintenance of ... Required Skills IT/Computer Science related degree or comparable experience. Experience in leading ...

Sr. Technical Project Manager

Columbus, OH · On-site

$106K - $146K/yr

We have an opening for a Sr. Technology Project Manager role here is Columbus, OH. This opportunity is a Direct Hire role with a fast-growing mortgage organization. The Senior Technical Project ...

Sr. Systems Engineer

Columbus, OH · On-site

$100K - $138K/yr

Act as a "Technology Success Manager" for our clients * Coordinate client services activities for ... Review of CW Automate alerts, performance information and configurations. * Server checkups using ...

Creates packages and reports back to management on successful deployment and requirements ... Create, query and gather requested information for all restaurant SCCM reporting * Administration ...

Principal Software Engineer

Columbus, OH · On-site

$130K - $174K/yr

Experience working with management, stakeholders, and multiple teams. * Ability to influence technology and product teams. * Experience working with microservices and event-driven systems.

Develop and Deploy features across the tech stack * Write maintainable code while iterating and ... Collaborate with stakeholders across Design, Product Management, and Engineering * Present new ...

IT Manager

Northbrook, IL · On-site

$96K - $118K/yr

IT Manager, Northbrook, IL The IT Manager oversees all of the company's IT functions and needs. The primary duties of the IT Manager are the security and maintenance of the company's network ...

IT Manager

Metairie, LA

$87K - $107K/yr

Brief Description The IT Manager is responsible for overseeing and managing Ideal Market's information technology projects. Coordinates project phases from development to installation. Acts as ...

IT Manager

Washington, DC · On-site

$107K - $131K/yr

IT Manager, Washington, DC This IT Manager position will lead the IT portion of the tech team, managing areas such as network infrastructure and security, hardware and software deployment, email and ...

IT Manager

San Francisco, CA · On-site

$85K - $95K/yr

Title: IT Manager Salary: $85,000.00 - $95,000.00 per year (plus benefits) Reports to: IT Director Status: Full-Time, Exempt (1.00 FTE) POSITION DESCRIPTION: The IT Manager at CYCSF is responsible ...

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...

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IT Service Desk Analysts

Columbus, OH • On-site

Full-time

Re-posted 17 days ago


Job description

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.

Job Responsibilities:

      Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services

      Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook

      Supporting enterprise production support process for reporting, evaluating, resolving incidents

      Leveraging Salesforce as a ticketing tool

      Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems

      Reporting on metrics like call volume, call types, technical talk time

      Contributing to improving the help desk process, and reducing trends to drive down overall incident volume

      Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise

      Complete daily help desk checklist summarizing handoff tickets, policies and settlements

      Lead specialists may also act as manager on call.

Requirements:

      Strong customer service, organization, and communication skills

      Strong process management skills

      Ability to understand software, hardware, telephony and connectivity

      Ability to acquire data

      Ability to multi-task

      Ability to focus on objectives while being detail-oriented

      Ability to work independently

      Strong problem-solving skills

      Ability to work effectively with colleagues

      Ability to listen effectively and communicate with candor and honesty

      1-2 years in IT Support (Service Desk preferred and/or Deskside experience

      Experience in supporting multi-site and/or supporting or deploying systems preferred

      Experience using Service Desk ticketing system to track incidents/requests

      Experience win Medium/large support environments

      Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required

     Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support