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What is it like to work at Matheson?

Matheson is a global law firm that prioritizes a collaborative and inclusive work environment, fostering a culture of teamwork and mutual respect among its employees.

The company's structure is organized into a network of offices across the globe, with a flat hierarchy that encourages open communication and flexibility in work arrangements. Matheson's mission is to provide high-quality legal services to its clients, while also promoting diversity, equity, and inclusion within the firm.

Working at Matheson may appeal to candidates who value a dynamic and supportive work environment, opportunities for professional growth and development, and the chance to work on complex and challenging projects with a talented team of lawyers and professionals.

What makes Matheson an attractive place to work?

Matheson is a leading provider of financial services and solutions, with a strong reputation for expertise and reliability in the industry. The company offers a dynamic and collaborative work environment, with opportunities for innovation, professional growth, and skill development, as well as a stable and secure workplace. Joining Matheson can provide individuals with a chance to contribute to the company's mission and make a meaningful impact in the financial services sector, while also advancing their careers and achieving their professional goals.

Do workers at Matheson get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Matheson pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.

At Matheson, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Matheson affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Matheson?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 90% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Matheson worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Matheson workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Matheson workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Matheson?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Matheson managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Matheson spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Matheson?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at Matheson good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Matheson feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Matheson get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Matheson?

Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Matheson enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Matheson recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at Matheson?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at Matheson?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think Matheson’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how Matheson is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Security Officer jobs?
What are the most popular jobs at Matheson?
What are the most popular categories at Matheson?
Infographic showing various Security Officer job openings at Matheson in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Member Service Representative (Part-Time)

Alterna Savings

Mississauga, ON • On-site

CA$18.36 - CA$18.50/hr

Part-time

Re-posted 9 days ago

Job description

Company: Alterna Savings & Credit Union Ltd.

Location:  Mississauga Branch - 550 Matheson Blvd. W, Unit 109,  Mississauga, ON L5R4B8, CAN

Job Type: Part time

Target Salary Range: $18.36 - $18.50

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

  • Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
  • Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
  • Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
  • Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
  • Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
  • Utilizes quarterly learning to adapt strategies and increase results.
  • Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
  • Actively collects applicable fees and revenues, contributing to branch financial goals.
  • Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
  • Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
  • Performs other duties as assigned by Management.

Expectations / Outcomes:

  • Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
  • Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
  • Alterna Savings’ members will have the appropriate products that suit their needs.
  • Professional and safe work environment is maintained.
  • Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

  • Post-secondary education preferred or an equivalent level of experience and education.
  • Previous experience in a sales role, including cash is preferred.
  • Previous Teller experience would be an asset.
  • Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

Apply